Hotel with beautiful lobby
Posted Apr 4, 2017
The hotel and lobby were very nice. The light show in the lobby was great. However, the staff did not seem to know anything. They didn't give me any information about the hotel during check in and with other questions that I had about the area. They only answered questions but did not elaborate on anything. They were not at all informative or even friendly. It's as if they were all new employees who were not thoroughly trained. Having said that, there were a few employees who knew things about the area and were helpful, especially the bellman who has been working there for 30 years. He gave us good information about the trolley service and how to sightsee in St. Louis.
Comment from Hotel Management
Apr 22, 2017 by Joaquin R, Hotel Management
Thank you for your honest feedback about your recent stay here with us! We're glad that you enjoyed the beauty of our hotel as well as the light shows! I want to apologize for the issues you had with the front desk agent you came into contact with that wasn't friendly nor informative as to what was offered around the hotel. We will use this as a training tool so we can better serve our guests. Have a wonderful weekend and take care!