Ratings based on 1,986 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Beautiful historic hotel

Posted Apr 14, 2017
Staff was welcoming and helpful. Valet parking is the way to go. The hotel is very Close to the Scottrade Center. The old shopping/food court center is closed but being renovated supposedly into an Aquarium by Spring 2018. This will be a great new attraction for St. Louis.
5 out of 5
Recommended
for Families
by A verified traveler from Kentucky

Train Trip

Posted Apr 11, 2017
Pros: VERY close and convenient to the metrolink! Just a stop away from the big Scottrade building and the Amtrak station!
Location: Jump on the Amtrak for a ride if you have never had the opportunity Pack a picnic lunch Make a day of it. Especially if someone you know loves trains
Hotel was as nice as it was years ago. However due to the extensive renovation, lots of areas were closed for renovation and looked dirty and forgotten. After using google to find out about the renovation, we were less disappointed as we hope the hotel will be restored to grandeur. Would have been VERY nice to know all the food courts were closed!!! That was a huge Plus years ago with kids! Look forward to the new building once all the renovations are complete.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Posted Apr 11, 2017
Staff were very friendly and helpful. Room was amazing and the grand hall was spectacular. Was easy to get to hotel and the dining options were tasty and affordable. Will definitely be back!
Comment from Hotel Management
Apr 22, 2017 by Joaquin R, Hotel Management
Thank you for your honest feedback about your recent stay here with us! We're glad to hear that the room was amazing and the Grand Hall was spectacular as well! We take pride in having a very friendly and helpful staff and we're glad to have exceeded your expectations!
3 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, Ky

Beautiful hotel

Posted Apr 5, 2017
Loved the hotel, but it isn't near any fast food or shopping.
Comment from Hotel Management
Apr 22, 2017 by Joaquin R, Hotel Management
Thank you for your honest feedback about your recent stay here with us! We hope to see you again during your next visit so we can exceed your expectations! Have a wonderful day and take care!
4 out of 5
Recommended
for Everyone
by A verified traveler from Northbrook, IL

Hotel with beautiful lobby

Posted Apr 4, 2017
Pros: The hotel and lobby were very nice. The light show in the lobby was great.
Cons: Employees need to be trained to inform people about the area and to properly check in people.
The hotel and lobby were very nice. The light show in the lobby was great. However, the staff did not seem to know anything. They didn't give me any information about the hotel during check in and with other questions that I had about the area. They only answered questions but did not elaborate on anything. They were not at all informative or even friendly. It's as if they were all new employees who were not thoroughly trained. Having said that, there were a few employees who knew things about the area and were helpful, especially the bellman who has been working there for 30 years. He gave us good information about the trolley service and how to sightsee in St. Louis. Thank you,
Comment from Hotel Management
Apr 22, 2017 by Joaquin R, Hotel Management
Thank you for your honest feedback about your recent stay here with us! We're glad that you enjoyed the beauty of our hotel as well as the light shows! I want to apologize for the issues you had with the front desk agent you came into contact with that wasn't friendly nor informative as to what was offered around the hotel. We will use this as a training tool so we can better serve our guests. Have a wonderful weekend and take care!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lee's Summit,Mo

Good hotel, pretty pricey

Posted Apr 4, 2017
This place isn't what it use to be. Now it's in need of attention. As you enter the hotel you walk up a flight of stairs, the main lobby that is featured in the photos show in all the pictures is packed with a wedding party's both nights. Carrying a sleeping child past the blaring music was a real treat! literally the main speakers less that 2' away from the stairs, great choice of location
Comment from Hotel Management
Apr 22, 2017 by Joaquin R, Hotel Management
Thank you for your honest feedback about your recent stay here with us! I can understand the frustrations of having a sleeping child and having blaring music going while you're trying to get your child to the room without your child waking up. we will use this as a training tool to work on having other entrances to help avoid the loud noise from private events that we have coming from the Grand hall to serve our guests more efficiently. Thank you and have a wonderful day! we hope to see you again in the future! Take care!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake St Louis, MO

Good central location in downtown.

Posted Mar 25, 2017
Pros: Location, staff and room accommodations.
Location: Close to good restaurants, Scott Trade Center and only few blocks from Busch Stadium.
Excellent friendly and courteous staff from valet to front desk to bartenders and waiters/waitresses. Didn't walk by a hotel staff without a proper greeting, really felt as a valued guest. Room accommodations and cleanliness was great, exactly what you'd expect from a 4-5 star hotel and a Hilton property. Old charm of a bustling Union Station and its decor is very well maintained especially in the main lobby area.
Comment from Hotel Management
Apr 22, 2017 by Joaquin R, Hotel Management
Thank you for your honest feedback about your recent stay here with us! We're glad to hear that you enjoyed the many great things about St. Louis Union Station form it's beauty to the friendly associates that you came in contact with. We look forward to having you stay here with us again! Have a wonderful day and take care!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
I took my boyfriend there as part of his birthday surprise and we were both very pleased with the hotel, the staff, and our room. Everything was absolutely beautiful.
4 out of 5
Recommended
for Families
by A verified traveler from Iowa

Good downtown hotel.

Posted Mar 12, 2017
Pros: Things were very close and most of the things we came to town for an needed were right there.
Cons: More understandable valley and parking. Arriving and unloading was confusing.
Location: The city museum is an excellent place to take the family. The hotel provides good way access to the Hard rock cafe, a sea food restaurant.
Beautiful hotel. Lots of places to eat an drink comfortably close. Within walking distance from stadium an city museum. Easy to find when coming from out of town. We parked an walked everywhere for the whole weekend. The breakfast at the hotel restaurant was most excellent. I had the buffet and it was worth every cent! This is definitely one of the best hotels I've stayed in while staying in St. Louis.
Comment from Hotel Management
Apr 22, 2017 by Joaquin R, Hotel Management
Thank you for your honest feedback about your recent stay here with us. We're glad to hear that you enjoyed your stay as well as the many places to go within walking distance! I can understand how unloading and parking can be confusing at times but I'm glad that you were able to get settled and enjoy your stay! we look forward to see you again next time. Have a wonderful day and take care!
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved this place!

Posted Mar 10, 2017
We loved this stay. The staff was friendly and the renovations within the station were breathtaking. Popular restaurants were within walking distance. Would recommend to anyone
Comment from Hotel Management
Apr 22, 2017 by Joaquin R, Hotel Management
Thank you for your honest feedback about your recent stay here with us! We're glad to hear that our staff was friendly and you were able to enjoy the beauty of St. Louis Union Station Hotel. Have a wonderful day and we look forward to seeing you again in the future! Take care!