Ratings based on 131 Verified Reviews

3.1 out of 5
60% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from M

Never again better off in the woods.

Posted Apr 16, 2017
This hotel was terrible. Filthy dirty in the breakfast area right where you walk in. The room was absolutley awful the beds were gross and not changed the bathroom was moldy with hair all over it. The pool area was destroyed diaper goo floating everywhere and a guy smoking not cigarettes out the pool window. And to top it all off we got stuck in the elevator. We checked out faster than we checked in and did not stay the night here. I hope expedia does the right thing and refunds me as requested.
Comment from Hotel Management
Apr 18, 2017 by Manish , Hotel Management
Thank you for letting us know about your stay with us. I want to apologies for your below par stay with us. According to our note we did ask those guest to go out side and smoke as pool area is non-smoking. We can only control so much as on this situation soon as you brought it to our attention we took care of the issue. once again I apologies for your stay and hope you would give us another chance. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

One night stay

Posted Mar 24, 2017
Pros: Location and price. This was one of the cheapest hotels in the vacinity.
Cons: There's a reason this hotel is cheaper. The facilities are old and somewhat worn down. They are in decent shape, but things could use an overhaul.
Location: It's Pontoon Beach. There's nothing nearby unless you want to go to St. Louis.
Just stayed here for one night. It was a hot night and I turned the AC on. However, it didn't work the way it should have. The desk clerk was somewhat cordial. The clerk made it a point to let me know I was in a non-smoking room and would be charged $150 if there was any smoking in the room. After I checked in the room, I walked passed the lobby and saw the desk clerk sitting outside under the porte-cochère smoking away. I later passed by and he was sitting in the chairs in the lobby area watching tv and eating a bag of chips. He wasn't rude or anything, but I just found the behavior odd and unusual. Beyond that, the facilities were about what I expected. The room was actually in really good shape and condition and looked fresher than other parts of the building. I did not use the pool. Vending & ice machines were really easy to find. It's not a bad place for an overnight stay.
Comment from Hotel Management
Apr 3, 2017 by Manish , Hotel Management
Thank you for letting us know about your stay with us.
4 out of 5
by Brandkareem

Not so bad

Posted Feb 15, 2017 on Hotels
It was not bad. Nice size room clean hot tub. I would stay again
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you for taking a time to let us know about Super stay with Super 8 Pontoon Beach, IL. We value your business and look forward to seeing you again in future. Once again thank you.
3 out of 5
by Jonathan

Good location, good value

Posted Jan 3, 2017 on Hotels
Good affordable hotel that is nicely positioned to get you to either side of Saint Louis relatively quickly and easily. The indoor pool was cold, and the breakfast was basic cereal, toast, and waffles (not sure it was worth the extra $20 per night compared to a hotel down the road that didn't have breakfast). The staff was extremely friendly. Do not stay here is you are looking for luxury, but if you just need a way station during your vacation, it will do nicely.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Thank you for taking a time to let us know about your stay with us. Hope to see you again.
5 out of 5
by jennie

Posted Dec 21, 2016 on Hotels
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for letting us know about your great stay with us. We value your opinion and your business, hope to see you again soon.
3 out of 5
by A verified traveler

Friendly staff but accommodations very outdated.

Posted Nov 29, 2016
Very dated rooms and furniture. The building was very dated also. Called ahead to inform of late checking.....very helpful.
Comment from Hotel Management
May 11, 2017 by Manish , Hotel Management
Thank you for your comments regarding your stay. We are working on improving our rooms. Thank you for your business.
2 out of 5
by A verified traveler from US

Need a place to sleep for the night, it'll due.

Posted Nov 21, 2016
I live about 4.5 hours from Pontoon Beach. I chose this hotel because there was a hot tub in the room...something that made it stand out from the other options. But, we had issues with our key cards not opening the side entrance doors and the door to our room. I doubt the side door reader even works because I saw anyone who tried to use it have to walk around to the front. That was an unfortunate inconvenience. I also didn't realize hotels in Illinois still allowed smoking in the rooms. So if youre a non-smoker like us, make sure you pay attention to whether the room is non smoking or smoking. Obviously this aspect wasn't the fault of the hotel. Just a heads up. There were mirrors on the two walls by the hot tub and one of them had a huge crack running down the center of it. Not very safe :/ The faucet and the floor of the tub aren't maintained very well. In the bathroom it looks as though the ceiling was leaking from a leak from the shower above us. It looks like they fixed it once, but not very well...the ceiling paint was bubbled up and moldy. The continental breakfast was the bare minimum. A waffle maker, some stale cereal, and a couple pastries. The pastries/muffins were in a tupperware container with a broken lid. Not very fresh. Basically, if you need a place to sleep for a night, it'll due...but if youre looking for a well kept hotel, this probably isn't the place to go.
Comment from Hotel Management
Nov 29, 2016 by Manish, Hotel Management
Thank you for taking a time to let us know about your stay with us. We value your opinion and working on it to make it better. Thank you.
3 out of 5
by A verified traveler

Clean no frills at reasonable price

Posted Nov 6, 2016 on Hotels
Friendly front desk and housekeeping staff. No frills but clean room, comfortable bed at a good price. Perfect for our need to visit Mom daily in nursing home 4 miles away. And it is in close proximity to airport and city.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for letting us know about your stay with us. We value your opinion and business and hope to see you again.
3 out of 5
by A verified traveler

clean room and convenient location for our stay

Posted Nov 3, 2016 on Hotels
Clean no frills room. Comfy bed. Breakfast available. Friendly front desk and housekeeping staff. Safe neighborhood. Short drive to St. Louis airport or city.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for taking a time to let us know about your stay with us. Hope to see you again soon.
4 out of 5
by A verified traveler

Convenient

Posted Oct 25, 2016 on Hotels
Motel was convenient right off the interstate. Clean. Just your basic motel.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for letting us know about your stay with us. We appreciate your business and hope to see you again.