Ratings based on 1,422 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodside, CA

Large rooms, beautiful hotel

Posted Feb 22, 2017
I have stayed here 4-5 times, always a great experiance.
Comment from Hotel Management
Feb 24, 2017 by HotelMgmt, Hotel Management
Thank you, Jason, for your continued loyalty and great feedback. It’s always a pleasure for us to welcome back our valued guests. We hope to see you again soon at the Chase Park Plaza!
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

Great hotel

Posted Feb 21, 2017
Had a wonderful experience staying at the Chase. We will be back again.
Comment from Hotel Management
Feb 23, 2017 by HotelMgmt, Hotel Management
We are delighted you had a remarkable experience with us at the Chase Park Plaza. Thank you, Jon, for rating us so highly, we can't wait to welcome you back again.
1 out of 5
by A verified traveler from St. Louis

Horrific Customer Service

Posted Feb 20, 2017
I have never received such awful customer service at a hotel, let alone for an expensive one like this. After informing the management that the cleaning staff had skipped our room, they failed to even send up extra coffee as requested. When told our stay was mediocre, the front desk worker said, "that's a shame. Well you have no outstanding charges, have a nice day!" The valet was expensive and was not allowed to tell us that dining at a restaurant or bar could get us validation. The room's AC unit was crazy loud and there was no extra roll of toilet paper. Do NOT spend the money.
Comment from Hotel Management
Feb 23, 2017 by HotelMgmt, Hotel Management
We are deeply disappointed to learn of your experience as this is not the type of service we are known to deliver. Please accept our sincere apologies for the shortcomings during your stay. We do hope you'll reconsider and give our property another chance to win you over with our excellent service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms a lot of entertainment

Posted Feb 14, 2017
It was great with a lot of things to do without leaving the hotel.
Comment from Hotel Management
Feb 15, 2017 by HotelMgmt, Hotel Management
As you shared, the Chase Park Plaza has all the amenities you need and expect so whether you wanted to catch a flick, dine or get pampered we have it all within. Thank you for your feedback, we hope you visit with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Pros: Club level lounge and service were very professional.
Location: Love the Central West End area and many places within walking distance.
Had a great stay! Enjoyed visiting with other guests at club lounge. Terrific band and ambience at Chase Club Sat. evening.
Comment from Hotel Management
Feb 15, 2017 by HotelMgmt, Hotel Management
We're thrilled you had a great stay and enjoyed the vibe and live music at the Chase Club. We're grateful you have shared your experience with us, we hope to see you again soon at the Chase Park Plaza!
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Chase Park Plaza St. Louis

Posted Feb 1, 2017
Great older hotel. Our room was alright. There was a lamp that didnt work and we asked about it the forst day, but had to call again the next day.
Comment from Hotel Management
Feb 4, 2017 by HotelMgmt, Hotel Management
It's unfortunate that your lamp wasn't working during your recent stay and we sincerely apologize for any inconvenience. Thank you for the feedback, we hope you visit with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a lot of ammenities

Posted Feb 1, 2017
Everything was great about the hotel, except the balcony. There must have been renovation happening because I purchased a room with a balcony but couldn't really use it (or look out the window) due to the blue tarps and construction material.
Comment from Hotel Management
Feb 4, 2017 by HotelMgmt, Hotel Management
Guest satisfaction is always our number one priority, and while we were happy to read you enjoyed your stay and appreciated our many amenities, we wish we impressed you at every turn. Thank you for your comments, we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Posted Jan 27, 2017
very nice hotel with good restaurants and theatre. close to hospital.
Comment from Hotel Management
Jan 30, 2017 by HotelMgmt, Hotel Management
Thank you, Jeff, for your kind comments. We’re glad we could provide everything you needed for a great stay. We hope to see you again soon at The Chase Park Plaza!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
The valet, concierge, housekeeping and waitstaff were quite helpful.
Comment from Hotel Management
Jan 18, 2017 by HotelMgmt, Hotel Management
Our staff will be delighted to learn you appreciated their service, thank you for highlighting each team. It would be our pleasure to welcome you back to the Chase Park Plaza!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very classy

Posted Jan 16, 2017
Cons: I would have preferred the bed to be softer.
The decor is lovely and all the staff was very friendly. We were upgraded to a small suite (not sure why) and the room was spacious and very comfortable. We got a good rate on the room so if we would get a similar rate during our next visit, we would definitely stay here again.
Comment from Hotel Management
Jan 18, 2017 by HotelMgmt, Hotel Management
We are thankful you took the time to share your lovely feedback with us. It is always nice to know when a guest has a pleasant experience and enjoys their accommodations. We enjoyed having you here and look forward to your next visit with us at the Chase Park Plaza!