Ratings based on 1,309 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 10, 2016
We love staying at the Chase when we are in STL. Classic hotel.
Comment from Hotel Management
Sep 14, 2016 by HotelMgmt, Hotel Management
Thank you for sharing your love for our hotel! It was a pleasure having you here, and we look forward to welcoming you back to the Chase Park Plaza!
5 out of 5
by A verified traveler

Grand hotel.

Posted Sep 8, 2016
Met all expectations!! Hotel of the grand style.
Comment from Hotel Management
Sep 10, 2016 by HotelMgmt, Hotel Management
It’s such a great feeling to know that your stay had met all your expectations. Thank you so much for sharing your appreciation for our hotel. We hope you’ll visit us again at the Chase Park Plaza!
3 out of 5
by A verified traveler

Don't use valet. They will damage your car.

Posted Sep 7, 2016
This is an old hotel that has had some decent updates, several years ago. Waited for a half an hour to get checked in, only to be told the room wasn't ready and we arrived at 4PM. Was told I would be paged when room was ready. An hour later, waited in line again to be told, "Oh, it's just now ready". The room was OK. No refrigerator though, but definitely a spot for one! I used valet parking and found my car damaged later in the day (guess I will be conducting a walk around before and after ever using valet again!) Called this in immediately and was advised what was required of me. Three weeks later was issued a denial on a $411 repair bill. I love the location of this hotel and its pool. The onsite restaurant is nothing short of great. Otherwise, I would suggest finding another hotel nearby.
Comment from Hotel Management
Sep 14, 2016 by HotelMgmt, Hotel Management
Without all the details at hand, it's hard to discuss your concerns in this forum. Please know that we take all claims very seriously. We appreciate your feedback and we wish your stay could have been exceptional all around.
5 out of 5
by A verified traveler from Missouri

Great area. Borders Forest Park.

Posted Sep 7, 2016
Zoo, museums and great dining within walking distance. Staff and facilities excellent! One guy at the front desk acting snooty about us booking the Club Suite on Expedia, but other than that the staff was exceptional. Can't say enough good things about Maggie!
Comment from Hotel Management
Sep 9, 2016 by HotelMgmt, Hotel Management
Thank you for choosing the Chase Park Plaza for your St. Louis visit! We're glad that our location, amenities, and staff made your stay a special one! We appreciate you mentioning Maggie's attentive service and we will be sure to share your praises. We hope you'll visit us again soon!
4 out of 5
by A verified traveler from Memphis

Beautiful historic hotel across from Forest Park.

Posted Sep 6, 2016
Pros: The guest room suite was very accommodating and spacious. The pool is a wondeful place to relax and enjoy cocktails and a snack.
Cons: The rooms need a soft updating.
Location: Great central location across from Forest Park and only minutes from The Hill.
We celebrated our anniversary there and had a wonderful experience. The staff is fabulous! Friendly, accommodating and very professional. The pool was a great place to relax and enjoy a cocktail before dinner.
Comment from Hotel Management
Sep 9, 2016 by HotelMgmt, Hotel Management
What a wonderful way to celebrate an anniversary! We're delighted to hear you enjoyed your stay and had a positive experience all around. Thank you so much for highlighting our staff, your kind comments will make their day! It would be a pleasure to welcome you back to the Chase Park Plaza!
3 out of 5
by A verified traveler from world traveler

was once one of our favorites

Posted Sep 2, 2016
Pros: the facility is outstanding with complete services; the staff are professional welcoming
Cons: middle and upper management - too many missed opportunities to improve the guests experience - slightly un-neat, no mini bar, rude bar / restaurant
Location: St Louis is a great surprise - museums, gardens, shopping, cafes, walking - great place to visit!
major miss this time - failed to service room Wednesday - very disappointing to come back to our room late and tired after long day playing tourist with our granddaughter and not finding as expected a near perfect room ..... aaargh
Comment from Hotel Management
Sep 8, 2016 by HotelMgmt, Hotel Management
We are committed to providing the highest level of service to ensure our guests have a truly memorable stay. Therefore, it was disappointing to read that your time was not reflective of this and for that we sincerely apologize. Thank you for the feedback, we hope you'll join us again so that we can impress you.
5 out of 5
by A verified traveler from England

Lovely hotel that met all our expectations.

Posted Sep 1, 2016
Pros: All, the hotel pool area was very nice
Cons: Free Parking
Location: Right on the corner of Forrest Park we walked to the Natural History Museum and the metro (15 minute safe walk) We tended to use Uber's otherwise.
This hotel was lovely and met all our expectations. We had no complaints except the normal moan that you have to pay for parking at a hotel where you are already paying for a room. It's one of my pet hates. You definitely get what you pay for. Paying more = better hotel, service and environment.
Comment from Hotel Management
Sep 2, 2016 by HotelMgmt, Hotel Management
It's wonderful to know that your stay at the Chase Park Plaza impressed you and was a positive experience. Our parking is in line with neighboring facilities, but we do regret your disappointment. Thank you for the feedback, we look forward to welcoming you back the next time you are visiting the area!
4 out of 5
by A verified traveler from Pittsburgh, PA

Upscale hotel, needs to go back to the basics.

Posted Aug 30, 2016
Pros: The hotel is conveniently located within walking distance of many options for food and entertainment. It offers many options within (theater, pool)
Cons: While the hotel is gorgeous and definitely upscale, we were disappointed with the housekeeping and extras in the room.
Location: The location can't be beat for it's proximity to Forest Park and the numerous variety of places to dine on Euclid Ave.
While the Chase Park Plaza is definitely and upscale grand hotel, the room and housekeeping had much to be desired. The room did not have a mini-fridge or dresser for clothing. Each day we left a note to ask housekeeping for an extra coffee package and a glass for the bathroom. Neither was honored. In addition, they did a so-so job at touching up the bathroom each day. For the price, I would have expected better basics. However, the good news is that there is so much to do in Forest Park (Zoo, Art Museum, History Museum, etc.) we didn't have to spend too much time in it. Also, I understand now from the local transportation that the Chase is a very desired location for weddings. Be prepared for larger than normal groups staying on wedding weekends. The pool was overrun and there were wedding party guests going back and forth to their rooms loudly until the wee hours of the morning.
Comment from Hotel Management
Sep 1, 2016 by HotelMgmt, Hotel Management
Thank you for sharing your appreciation for our location, ideal for exploring Forest Park and the Central West End. We do however, regret that your room was not up to par. We will address your feedback with housekeeping to ensure our standards are met. We hope you'll give us another chance to win you over completely.
5 out of 5
by A verified traveler

Bed was amazaing

Posted Aug 29, 2016
Just dont eat at the preston fot breakfast its not worth the 22$
Comment from Hotel Management
Sep 1, 2016 by HotelMgmt, Hotel Management
Our goal is to impress our guests at every turn and while we were pleased you enjoyed your comfortable accommodations we do wish your dining experience met your satisfaction. Thank you for the feedback, we hope you'll visit us again at the Chase Park Plaza!
5 out of 5
by A verified traveler from Kansas City, MO

Posted Aug 28, 2016
Pros: Location and quiet rooms.
Location: I'm from St. Louis, so I booked into the Chase specifically because of its central location.
The Chase is a beautiful hotel in a terrific location. The staff were friendly and helpful.
Comment from Hotel Management
Aug 30, 2016 by HotelMgmt, Hotel Management
Thank you, Denise, for sharing your recognition for our attentive staff. Your kind remarks will make their day! It was great having you at the Chase Park Plaza, and we hope you'll plan a return visit soon!