Upscale hotel, needs to go back to the basics.
Posted Aug 30, 2016
While the Chase Park Plaza is definitely and upscale grand hotel, the room and housekeeping had much to be desired. The room did not have a mini-fridge or dresser for clothing. Each day we left a note to ask housekeeping for an extra coffee package and a glass for the bathroom. Neither was honored. In addition, they did a so-so job at touching up the bathroom each day. For the price, I would have expected better basics. However, the good news is that there is so much to do in Forest Park (Zoo, Art Museum, History Museum, etc.) we didn't have to spend too much time in it. Also, I understand now from the local transportation that the Chase is a very desired location for weddings. Be prepared for larger than normal groups staying on wedding weekends. The pool was overrun and there were wedding party guests going back and forth to their rooms loudly until the wee hours of the morning.
Comment from Hotel Management
Sep 1, 2016 by HotelMgmt, Hotel Management
Thank you for sharing your appreciation for our location, ideal for exploring Forest Park and the Central West End. We do however, regret that your room was not up to par. We will address your feedback with housekeeping to ensure our standards are met. We hope you'll give us another chance to win you over completely.