Our second stay
Posted Jan 5, 2017
This was our second time staying at the Chase Park Plaza. First time we loved the location, its seasonal decor and stores surrounding it, we wanted to enjoy the same experience the second time. Unfortunately this was a HUGE disappointment. The given room was so much smaller than what we had anticipated - for this size and comfort, we absolutely would have stayed elsewhere. This room felt dated - and we like old fashioned. The worst part: Our second night, the next door flooded around 11pm. The workers were very loudly handling the situation in the hall way through 4am; we hardly slept. We slept in that morning and left our room at 12:30pm after calling housekeeping to request clean-up, and - it was never cleaned. We had to call in for more toilet papers and clean towels when we came back late that night. Overall impression was that they were understaffed for the number of guests they were hosting for the New Years party. Never again will we stay there after Christmas.
Comment from Hotel Management
Jan 11, 2017 by HotelMgmt, Hotel Management
Jackie, we’re sorry to hear that your stay didn't impress you like your previous visit and we'd like to apologize for our shortcomings. Please know that your stay is not typical, and we’re working with our team to ensure we are providing the utmost in care and consideration. It’s our hope you will visit again.