Ratings based on 848 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Not worth the money

Posted Dec 2, 2016
Nostalgic hotel, but not Taken. Mold in the shower. Lost if repairs going on to front lobby. The restaurant and kitchen area poorly cleaned and managed. Hotel staff acted as if they didn't want to be there.
Comment from Hotel Management
Dec 4, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Dear Dorlene E, Thank you for taking the time to rate and review our property. We appreciate your feedback and suggestions. They will be given to management so we can take steps to improve. You will be happy to know that we are currently undergoing a hotel renovation (estimated completion date later this year). We hope you decide to visit us again. All of your concerns will be addressed with upper management. Kind Regards Trina Gardner Assistant General Manager
4 out of 5
by A verified traveler from US

Posted Nov 21, 2016
Friendly staff and great location. Nice boutique hotel. Be prepared to pay for parking though.
Comment from Hotel Management
Nov 21, 2016 by Trina Gardner, Hotel Management
Dear Valued Majestic Guest, Thanks for the feedback we greatly appreciate it Unfortunately parking downtown is not free . Thank again for your comments and concerns. Kind Regards Trina Gardner Assistant General Manager
4 out of 5
by A verified traveler from vegas

our stay

Posted Nov 3, 2016
Pros: Nice rooms
Cons: Install a nice front desk ! better breakfast choices??
No A/C the first night. Was a little strange no REAL front desk?? bar was not open? parking situation was bad. we had to park in the city lot north.
Comment from Hotel Management
Nov 6, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Dear Danno, Thank you for taking the time to post a review of your stay at the Hotel. We appreciate and value our guest feedback, and were disappointed to hear that we failed to meet your service and product expectations. We apologize for any inconveniences experienced due to these issues and have addressed them with Management for corrective action. Thank you for being our guest. Kind Regards, Trina Gardner Assistant General Manager
4 out of 5
by A verified traveler

Posted Oct 31, 2016
Very few amenities. bar wasnt open, no food, no vending. overall though a very nice property
Comment from Hotel Management
Oct 31, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Thank you for taking the time to post a review of your stay at the Hotel. We appreciate and value our guest feedback, and were disappointed to hear that we failed to meet your service and product expectations. We apologize for any inconveniences experienced due to these issues and have addressed them with Management for corrective action. Thank you for being our guest.
4 out of 5
by A verified traveler from US

Service - Service - Service

Posted Oct 31, 2016
Location: excellent location in down town STL.
The button line : I would recommend the hotel, location is excellent. The service at the front desk was somewhat lacking courtesy matching the place To add on it the fact the wake up call has never arrived and you could understand the frustration. Breakfast was very nice and pleasing. Rooms are comfortable.
Comment from Hotel Management
Oct 31, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Dear Valued Majestic Guest, Thank you for taking the time to post a review of your stay at the Hotel. We appreciate and value our guest feedback, and were disappointed to hear that we failed to meet your service and product expectations. We apologize for any inconveniences experienced due to these issues and have addressed them with Management for corrective action. Thank you for being our guest. Sincerely, Trina Gardner Assistant General Manager
4 out of 5
by A verified traveler from San Francisco

Nice hotel near the Arch

Posted Oct 18, 2016
The hotel is a bit shop worn. Still, it's beautiful. The staff is 100% accommodating.
Comment from Hotel Management
Oct 18, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Dear Ramon, Thank you for taking the time to post a review of your stay at the Hotel. We appreciate and value our guest feedback, and were disappointed to hear that we failed to meet your service and product expectations. We apologize for any inconveniences experienced due to these issues and have addressed them with Management for corrective action. Thank you for being our guest. Kind Regards, Trina Gardner Assistant General Manager
3 out of 5
by A verified traveler

Posted Oct 17, 2016
all i will say is that the hotel and service do not deserve or require the rate they charge. it was adequate at best, but having stayed there i would have rather saved the money and stayed at one of the chain hotels.
Comment from Hotel Management
Oct 18, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Dear Valued Majestic Guest, Thank you for taking the time to post a review of your stay at the Hotel. We appreciate and value our guest feedback, and were disappointed to hear that we failed to meet your service and product expectations. We apologize for any inconveniences experienced due to these issues and have addressed them with Management for corrective action. Thank you for being our guest. Sincerely, Trina Gardner Assistant General Manager
5 out of 5
by A verified traveler from lakeland fl

Nice staff😊

Posted Oct 16, 2016
Location: Excellent location
The staff was very pleasant and the room was very clean
Comment from Hotel Management
Oct 17, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Dear Tamara, The Hotel appreciates you taking time to post a review of your stay at our hotel. We were pleased to hear that our staff provided excellent service and you experienced a positive stay during your visit to St. Louis. Thank you for being our guest Kind Regards, Trina Gardner Assistant General Manager
2 out of 5
by A verified traveler

Disappointing

Posted Oct 16, 2016
Our room was just ok. Bed was uncomfortable and would never cool off. Condition of the hotel is old. For the money, it was not worth it.
Comment from Hotel Management
Oct 16, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Dear Valued Majestic Guest, Thank you for taking the time to post a review of your stay at the Hotel. We appreciate and value our guest feedback, and were disappointed to hear that we failed to meet your service and product expectations. We apologize for any inconveniences experienced due to these issues and have addressed them with Management for corrective action. Thank you for being our guest. Kind Regards, Trina Gardner Assistant General Manager
4 out of 5
by A verified traveler

Enjoyable stay, clean

Posted Oct 14, 2016
Pros: Price and fancy
Cons: Parking. Breakfast
Location: Soulard Market and Bogarts Smokehouse
Looks like the hitel is going thru nee management. Parking was very limited/tight.
Comment from Hotel Management
Oct 15, 2016 by Trina Gardner-Assistant General Manager , Hotel Management
Dear Valued Majestic Guest, Thank you for taking the time to post a review of your stay at the Hotel. We appreciate and value our guest feedback, and were disappointed to hear that we failed to meet your service and product expectations. We apologize for any inconveniences experienced due to these issues and have addressed them with Management for corrective action. Thank you for being our guest Kind Regards, Trina Gardner Assistant General Manager