Nice Having Hotel Close to Barnes
Posted Sep 5, 2016
The hotel is nice enough, including it's hot breakfast, and it's nice having a room so close to Barnes, making it more convenient for hospital/appointment visits at Barnes, but it's not THAT great to warrant the price you would have to pay if not for Expedia. It's sad management does not offer more of a discount for Barnes patients, including not having a limit on how many of their rooms are set aside for the patient discount; but maybe several of the hotels that offer Barnes patients a discount follow this practice, too, and I have simply not yet found this out.
Also, the last time we stayed, it wasn't until we took our bags to our room that we discovered we'd been given the wrong bed size. When I called the front desk, I was told that's the problem with using third parties for reservations. I said I didn't understand that excuse and assumed since I'd reserved a '2 Queen' room, that's what I'd get. They did move us, so it wasn't because they didn't have that room type available. It was just an unnecessary inconvenience to us.
Comment from Hotel Management
Sep 19, 2016 by Richelle , Hotel Management
Hello and thank you for your comments and review. We appreciate your time. Regarding guestrooms for hospital patients; Parkway Hotel holds over 60 rooms per night for this. Like all hotels and airlines, when the demand is high, and we are low on inventory, discounts do not apply. What we suggest to patients making your reservations in advance if possible. I do apologize that you did not receive the bed type you had requested originally, however, It is nice to know that you made our staff aware of this and they did get you into the guestroom you had arranged.
If you are coming back to the STL area soon we look forward to having you as our guest and hope that you can skip the hospital visit and enjoy some of the fun attractions in close proximity to the Parkway.