Posted Aug 29, 2016
We had a horrible experience until nighttime manager Michael came to the rescue. We were in room 1806 on the Concierge level. We have been to the St. Louis Ritz Carlton on the Concierge level at a minimum of 120 times. Never, NEVER have we had a problem. The room next door and the hallway was taken over by teenagers and they were completely obnoxious. Loud, not just loud but obnoxiously loud. And of course they were singing along with them. I called the front desk at 2:20am, they said they would take care of it. It went down a smidge then it continued right back up again. I called again at 2:45 same conversation same results. Finally we called and my husband told Michael that we were just going to pack up and go home. He elected to offer us another room (a suite!) and we took it. It was then 3:40am. I am so happy that Michael was there to rectify our problems. The Ritz Carlton is and always been phenominal. By the way, he also comped our room. Truly classy R/C employee.