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Reviews of The Ritz-Carlton, St. Louis

5 out of 5
The Ritz-Carlton, St. Louis
100 Carondelet Plaza, St. Louis, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 379 out of 505 reviews" "
Rating 8 - Good. 77 out of 505 reviews" "
Rating 6 - Okay. 24 out of 505 reviews" "
Rating 4 - Poor. 13 out of 505 reviews" "
Rating 2 - Terrible. 12 out of 505 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024

4/10 Poor

Scott

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

MELISSA, MAKANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Stayed 2 nights in Dec 2023

4/10 Poor

thomas

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner was delicious
Stayed 1 night in Dec 2023

8/10 Good

Marticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected to see a shuttle from the airport -- or at least advice about the location of a taxi dispatcher and approximate fee for the taxi. More importantly, I was not aware that the MetroLink service maintains a stop immediately behind the hotel and would have cost me about a tenth as much as the taxi and would probably taken me to the hotel much more quickly at the end of a very-stressful day. (I phoned the hotel from the airport because I couldn't find a taxi stand and needed advice on how to reach Ritz-Carlton. No one suggested that I use a train or tram, as I have done in many European countries. I did use MetroLink on Friday to visit Forest Park.) I also found the neighborhood very sterile and forbidding -- no place to buy chewing gum or throat lozenges or fresh fruit. Dining options in the hotel were very unsatisfying and expensive.
Stayed 4 nights in Oct 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

RUI

Stayed 3 nights in Aug 2023

10/10 Excellent

Kayce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff shines so bright! They work so hard to make your stay a special one
Stayed 1 night in Aug 2023

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, elegant.
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in St.Louis Summer 2023
The Ritz in St.Louis performed like the grand lady that she is. She exceeded my expectations by miles. I had a 5 star experience at a 4 star property. After staying at hotels post pandemic and hearing every excise in the world as to why I expext less it was gratifying to just experience nirvana. I will most definitely return in the future and I want to give a shout out to Sabina and the housekeeping staff on the 14th floor. They anticipated my every need.
Stayed 7 nights in Jul 2023

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone at the Ritz from Parking to Room Service was excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice services!
Stayed 1 night in Jul 2023

10/10 Excellent

shawn

Traveled with partner
The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.
Stayed 1 night in Jul 2023

10/10 Excellent

Larry

Stayed 1 night in Jul 2023

4/10 Poor

Amy

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury stay. The hotel was clean. The staff was kinda.
Stayed 1 night in Jun 2023

2/10 Terrible

paul

Stayed 1 night in Apr 2023

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and service as always.
Stayed 1 night in Mar 2023

8/10 Good

Kent

Stayed 1 night in Mar 2023

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!
Stayed 2 nights in Feb 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Prachatouch, Las Vegas

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2023

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Class as you would expect from the Ritz. Impeccable service unmatched. Cigar Club has a very limited selection of cigars and mine was falling apart. Very nice but a humidor upgrade would be beneficial. Overall great experience though.
Stayed 1 night in Feb 2023

10/10 Excellent

Vivek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garrison Keillor Christmas Program
Two night stay in St Louis to attend a Christmas show at the Fox Theater. Accommodations were excellent, but pricey. Very enjoyable stay.
Stayed 2 nights in Dec 2022

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Norma E.

Liked: Cleanliness, staff & service
Top quality Concierge floor worth the cost
Stayed 3 nights in Nov 2022

10/10 Excellent

John

Stayed 1 night in Sep 2022

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself is quite nice. We had a room next to the elevators which we could hear in our room. Most disappointing was the fact that you have to pay for Internet (unless you are part of the awards program).
Stayed 1 night in Sep 2022

6/10 Okay

Zoe

Traveled with family
Liked: Cleanliness, room comfort
The rooms is are tired, stained carpeting, older bathrooms etc….
Stayed 3 nights in Aug 2022

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New restaurant was very nice.
Stayed 1 night in Aug 2022

10/10 Excellent

Adianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and the location, it was our first time in St. Louis and definitely not the last one beautiful and safe city
Stayed 2 nights in Aug 2022

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Paige

Liked: Staff & service, amenities, property conditions & facilities
Great stay at the Ritz-Carlton, St. Louis. The Ritz always pleases.
Stayed 1 night in May 2022

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hospitality
Very nice experience, highly recommended.
Stayed 1 night in May 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
great place, nice and clean. service was excellent. enjoyed this motel
Stayed 1 night in Apr 2022

10/10 Excellent

Janay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony
Stayed 1 night in Apr 2022

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, comfortable and big rooms, amazing food. All around a great experience.
Stayed 1 night in Apr 2022

10/10 Excellent

Taylor

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
How clean it was and how pretty the room was!! 😍
Stayed 1 night in Mar 2022

10/10 Excellent

Dr. Windy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just simply amazing
Amazing no words to express my satisfaction
Stayed 1 night in Mar 2022

10/10 Excellent

Jenniffer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Came for a little get away from California and absolutely Loved everything about our stay🥰 Beautiful property! We stayed the weekend of March 4-6, 2022 in the Premier King Suite Balcony (High Floor) everything was immaculate and pristine. Any and all staff that we interacted with, from when we first pulled in the valet lane to when we departed on Sunday, was very warm and welcoming, courteous, friendly, helpful, and informative. We will definitely make plans to stay again❤️
Stayed 2 nights in Mar 2022

10/10 Excellent

PAMELA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
outstanding visit....room was lovely. could use more outlets for computer/phone.
Stayed 1 night in Jan 2022