I have two random $50.00 fees on my credit card. When I called I was told they one is put there kind of like a deposit, but why do I have two!? She said it would take 3-5 business days for the charges to come off of my card, they should have never been put there! Hotel was just okay, I will never stay here again. Shady that they charged my card twice for nothing.
Comment from Hotel Management
Oct 3, 2016 by Dan M. , Hotel Management
Thank you for recently taking the time to provide candid feedback regarding your experience at Westin St. Louis. At check in, your card is authorized for an additional $50.00 per night to cover any incidentals. If a debit card is used, it will display as a pending transaction for 2-7 business days, depending on your bank’s policies. If no additional charges are incurred during your visit, the hold then falls off back into your available funds. I apologize if this was not clearly conveyed to you upon arrival, and we will work to ensure our communication of this is clear. Thank you again for your feedback.