Rude Front Desk Staff
Posted Oct 13, 2016
I MADE THE RESERVATION FOR THE JOYCE MEYER CONFERENCE IN ST. LOUIS SEVERAL MONTHS IN ADVANCE FOR A FRIEND AND I. THAT HOTEL HAD NOT BEEN ADDED TO HER CONFERENCE PLAN AT THAT TIME. EVERYTHING ELSE WAS FULL. SO I PAID AN EXORBITANT PRICE FOR 2 NIGHTS ANYWAY, BECAUSE WE HAVE ALWAYS LIKED STAYING THERE - ALWAYS EXCELLENT.
MY RESERVATION WAS FOR 2 QUEEN BEDS.
WHEN I ARRIVED AT THE HOTEL AND ENTERED THE ROOM, IT WAS ONE KING BED.
I CALLED RESERVATIONS - THEY TOLD ME EXPEDIA HAD MADE THE ERROR WHEN CLEARLY IT SAID 2 QUEEN BEDS ON MY CONFIRMATION FROM EXPEDIA.
RESERVATIONS TOLD ME TO GO THE FRONT DESK.
I WENT TO THE FRONT DESK AND THEY SAID SORRY, WE ARE ALL BOOKED UP. WE CAN COMP YOU BREAKFAST OR PARKING. (THRILLING) FOR THE PRICE I PAID FOR 2 NIGHTS!
SATURDAY MORNING I STOPPED AT THE FRONT DESK TO TELL THEM WE WERE GOING TO CONFERENCE,
SHOULD BE OUT ABOUT 11:30. THEN WE WERE COMING BACK TO HOTEL TO GET LUGGAGE AND GO HOME. TOLD THEM IT MIGHT BE POSSIBLE THAT I WOULD NEED A LATE CHECK OUT OF A FEW MINUTES. 10 - 15. THE LADY AT THE DESK SAID SORRY, WE AREN'T DOING LATE CHECK OUTS TODAY!
WE JUST WENT AND GOT ON THE BUS!!!! WHAT ARE THEY GOING TO DO THROW MY LUGGAGE IN THE HALL? MY FRIEND WORRIED ALL MORNING THAT THEY WOULD CHARGE ME FOR ANOTHER NIGHT IF WE WERE LATE. WE GOT BACK ABOUT 15 TILL 12 AND WENT HOME.
I HAVE NEVER BEEN TREATED RUDELY AT WESTIN
Comment from Hotel Management
Oct 18, 2016 by Dan M. , Hotel Management
Thank you for taking the time to provide such detailed feedback regarding your stay at Westin St. Louis. We were very proud to host the Joyce Meyer group at our property. First and foremost, please accept our sincerest apologies regarding the level of service you experience with our staff. This does not reflect the training and expertise of our staff and we will certainly address your concerns. I am extremely apologetic that you we were not able to accommodate your room type while staying with us. Please understand that we attempt to accommodate all requests and room types for all of our guests, and I am deeply sorry that yours was not honored. We value your thoughts and concerns and again, we will certainly take them back to our teams to improve our service approach. Should you travels bring you back to St. Louis, please consider us in the future.