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Reviews of The Westin St. Louis

4.5 out of 5
The Westin St. Louis
811 Spruce St, St. Louis, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 560 out of 1002 reviews" "
Rating 8 - Good. 212 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 65 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kasey

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We always love staying at the Westin every year when we take our trip to St. Louis. I was a little disappointed this go around. Air was not working correctly, blow dryer smelt like it was about to catch on fire, and the big blanket and stains where it hadn’t been changed out.
Stayed 2 nights in Apr 2024

6/10 Okay

jamie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my first time staying here for opening day, St. Louis Cardinals. While the hotel, the room, the workout room was clean and big and they had Peloton in their workout room, their key cards did not work all weekend so we were not able to get into our room in a timely manner nor into the Club room, nor the fitness room without going back every single time to the front desk and asking for a new key card and sometimes that would work and sometimes it wouldn’t. They just shrugged it off like it was no big deal but having to go back and forth 17 times in our stay or more was very inconvenient .
Stayed 4 nights in Apr 2024

4/10 Poor

DaJuan

Liked: Staff & service
Disliked: Property conditions & facilities
Not up too standards. Room was in pretty bad shape
Stayed 1 night in Apr 2024
Response from Property Management on Apr 11, 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Property Management on Apr 9, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Sondra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area of downtown seemed a little safer than some other parts. We walked everywhere and took public transportation too. Only during the day. We were in a accessible room so I am not sure if it is used often. The hairdryer was missing, a light burnt out (hotel fixed both issues) had to go to the 5th floor for ice and a microwave.
Stayed 4 nights in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

James

Traveled with partner
Pleased
Stayed 1 night in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Braxton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay!!!
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Karen

Excellent location, very nice and clean hotel.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

6/10 Okay

Jennifer M.

Disliked: Property conditions & facilities
Terrible area
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Easy walk to a lot of great sights, restaurants, and bars. Stadium and arch are right there. Hotel bar had nice cold beer and sports on all day.
Stayed 5 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Calvin

Stayed 4 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

Jessica

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Broken ac and very hot room.
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a renovated warehouse directly next door to Busch stadium. It was an easy walk to the Enterprise center from the hotel as well. The room was awesome with a very high ceiling and felt very spacious and clean. Loved everything about this hotel!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Nick

Traveled with group
Liked: Cleanliness
Average stay. Less than what was expected.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

4/10 Poor

Stephanie

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

edy

Liked: Cleanliness, staff & service, property conditions & facilities
It a very nice hotel and comfy
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 26, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Okay

Tie Kun

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I don't like they charge the packing for 40 dollars to the guest. White outside only 30.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Tonja

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Meagan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Ebony

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hospitality? I think not.
I can't believe this is a Westin. Having stayed in Westins across the globe the St. Louis hotel bearing the name shows little resemblance when it comes to service, client satisfaction or managerial ability. This hotel defended their decision to schedule loud hallway carpet cleaning during the evening and nigh hours creating a loud, disruptive environment that the desk clerk and night manager refused to correct. When asked they rudely and begrudgingly changed my room (a further inconvenience). Upon checkout, the clerk was unable to print an invoice. The valet was nowhere to be seen at 6pm. It's appalling and unacceptable.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

8/10 Good

Michiel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Quanesha Darcell

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 14, 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Derick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 14, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, room comfort
Great hotel with awful water pressure.
Great hotel, awesome staff, convenient location…..but the water pressure in the shower is awful, barely a trickle coming out. 4/5 stars because of that.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thank you so much for your sharing your concerns with us, Ryan. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only complaints, no t tissues in bathroom, no cups or glasses except paper coffee cups and only decaf coffee in room Otherwise really like hotel. Would stay again
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property, Sally. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Angelia

Stayed 2 nights in Nov 2023
Response from Alvin on Nov 21, 2023
Thank you for rating us, Angelia. We hope to see you again on your next visit.

8/10 Good

David

Traveled with family
Liked: Staff & service, property conditions & facilities
The amount of outside noise in the early hours of the morning
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thank you for taking the time to review our hotel, David. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

4/10 Poor

Loryn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Many issues with what it says on the website and what actually is reality here. It’s too bad all the staff seems to be ticked off to work here, too new to actually be knowledgeable about anything or smells suspicious. Generous size of room but bathroom especially was very grimy, room has no sound proofing from the busy street outside or a way to add white noise to mute it somewhat. Don’t believe anything the website says about the dining offerings as none of them applied when we just stayed.
Response from Hotel Management on Nov 13, 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Lisa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Gordon

Stayed 6 nights in Nov 2023
Response from Hotel Management on Nov 28, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Morgan

Traveled with partner
Disliked: Staff & service
Nice property but never again will I stay here. They allowed someone to charge all their purchases from the bar to our room and I was charged $278 to the card I left on file for incidentals. Called the hotel and was told I had to wait for a manager to call me back. Never received a call back.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

8/10 Good

Jalayna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was lengthy due to a system shut-down, but staff was kind and issued a drink waiver for those who had to wait. Beautiful view of Busch Stadium!
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

D A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

2/10 Terrible

bert

Liked: Cleanliness, staff & service, property conditions & facilities
System was down. Staff did their best. Not their fault. But....even after the wait for the system, the room wasnt ready. Thats not the systems fault. Definitely staff issue at that point.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 6, 2023
Thank you for taking the time to share your honest feedback, Bert. We’re so sorry to hear that your experience did not match your expectations. This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We hope you will give us another opportunity to better serve you on your next trip to St. Louis.

6/10 Okay

Shannon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checkin was a disaster. Took over a hour. Made us late for the concert. Then we had to wait another 25 minutes because the room wasn’t clean yet. It looked great when we finally got up there. Valet parking was great. For the most part the stay was fantastic. Checking in was a disaster.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 6, 2023
Thank you for your review, Shannon. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for this fabulous rating, Cynthia! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Bridget

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing for events at Busch stadium(next door) and enterprise center only a 10 minuite walk. Staff were very kind and considerate. We will return to the Westin for all concerts and ball games we attend.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Bridget! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
My overall experience was excellent.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for your review, Charlene! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Trevor

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was noisy late at night outside the room. A couple stains were on the floor and on the pillows. Other than that, decent hotel.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin St.Louis was so exquisite! Nicest hotel stay I’ve had in a while. The room was spacious and the aesthetic was just what I was hoping for. Elevators were kind of tricky to find but other than that I would definitely book again!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Max

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is prime. The room refrigerator wouldn't cool properly.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for taking the time to review our hotel, Max. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

I Wayan Wiraatmaja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 25, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 25, 2023
We truly appreciate you taking the time to share your positive feedback with us, Sherri. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.