Ratings based on 51 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from bloomfield

Day at the zoo

Posted Sep 19, 2016
Pros: The size of the rooms.
Our family spent the day at the St. Louis zoo, our 11th in a row. We did not want to drive the 3 hours home after our long day, so we spent the night here, and went shopping the next day. It was a bit sad for my grandson that the pool was already closed for the season. The suite setup was great.
Comment from Hotel Management
Sep 20, 2016 by Kelly Galloway, Hotel Management
Dear valued guest, Thank you SO MUCH for your 5 out of 5 star rating! It means so much to us that you all enjoyed your stay with us, even if it were short! Our zoo is one of the best, so glad you and your family can enjoy it! Come back and see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Ok stay but could be better

Posted Sep 16, 2016
Room was updated but smelled like prior occupant had fried fish- heavy oil smell in room that did not go away. Bed was not very comfortable and had to set ac unit at 62 to make the actual temperature feel like 70. It is an older hotel that has had some renovations. It is not bad but not great, ok for the price especially if you need or can utilize the kitchen.
Comment from Hotel Management
Sep 19, 2016 by Kelly Galloway, Hotel Management
Dear valued traveler, We appreciate your comments and feedback! It's important to us to know how we can improve to make our guests stay more enjoyable! We are in the process of replacing our mattresses with brand new plush, pillow top Marriott Serta mattresses! I'm confident that this will improve the quality of sleep our guests get while staying with us! Come back and see us again and be sure to get a good nights sleep!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Aug 23, 2016
Great room with a good price for a family of four. Staff extremely helpful when looking for nearby dining.
Comment from Hotel Management
Sep 16, 2016 by kelly galloway, Hotel Management
Thank you so much for your comments and your 5 out of 5 star review! We are so glad to hear that you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, Mo.

Easy access to I44 and quiet.

Posted Aug 8, 2016
Pros: Just about everything.
Cons: Not sure, maybe room service for breakfast or something. Just kidding.
Location: Easy drive into nearby areas for restaurants and clubs, etc.
Nice place with adequate parking, clean room, and delightful breakfast. A great place for us to stay with easy access to I44 for our forays into the surrounding areas. Given the opportunity we will stay there again.
Comment from Hotel Management
Aug 8, 2016 by manager, Hotel Management
Dear valued guest, Thank you so much for your wonderful review! We are so glad that you enjoyed your stay with us and found our location convenient! We certainly hope that you find time to come back and stay with us again in the future!
2 out of 5
by A verified traveler from Springfield, Mo

Not keeping up on maintenance.

Posted Aug 6, 2016
Really good room layout. Unprofessional staff attitudes. Housekeeping did not clean the room. Bathroom fan did not work.
Comment from Hotel Management
Sep 16, 2016 by General manager, Hotel Management
Dear valued guest, Thank you for your feedback! We appreciate you sharing these details with us and I assure that they have been shared with the appropriate team members. Hoping you reconsider staying with us again, for this is not normal practices at our hotel!
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Reasonable for price

Posted Apr 26, 2016
Well it didn't start off great. The lady at check-in told us our room was in one building so we parked and unloaded all of our things only to get to that building and not find our room. We went back to tell her and she was like oh yeah you must be in the other building. Finally when we got to our room it had a really bad odor. Many of the doors had loose hinges (bathroom, one bed room and closet) so we had to lift them up in order for them to close. When I went to brush my teeth that night the water smelled like mildew. I had to boil water to brush my teeth. On another note my friends' room was not as bad. I think it was just this room.
Comment from Hotel Management
Jun 23, 2016 by manager, Hotel Management
Thank you for your review! We appreciate your feedback and have looked into your comments regarding your room and can guarantee you, this was not the normal for our hotel. Those comments that we found have been corrected. Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 29, 2016
The room was very nice but the customer service guy didn't want to give us a row away bed r extra blankets. He did of course but I felt as if he wasn't happy about it
Comment from Hotel Management
Mar 6, 2016 by K.Galloway - General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback and for taking your time to share with us how we did! Sounds like our associates need to be reminded of the importance of helping our guests feel comfortable while staying with us while providing all we can to help you achieve this! We thank you for your comments and are glad that you enjoyed your room! We certainly hope we can count on having you back with us again, soon! Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2015
Town Place Suites was a very nice place. We had multiple families staying in one suite. So it was convent to have two bed rooms. The bathroom was very clean. As a matter of fact. There was a new shower curtin. The bedroom were great. I like the white crisp sheets.
Comment from Hotel Management
Oct 13, 2015 by general manager, Hotel Management
Thank you so much for your wonderful review!!! We are so glad to hear how much you enjoyed your time with us! We'll share your feedback with the team and certainly hope you get the chance to come stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Nice hotel

Posted Oct 12, 2015
The hotel was nice, especially if you plan to stay for a lengthy period of time. The staff was very friendly and very helpful for guiding us around the area.
Comment from Hotel Management
Oct 13, 2015 by General Manager, Hotel Management
Thank you so much for your wonderful comments! We are so pleased to hear from you and how much you enjoyed your stay with us! Please come and see us again, soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from r

Staff very friendly. Breakfast awesome

Posted Oct 5, 2015
Very pleasant stay. Can't say anything negative. Breakfast was very good and staff was very very friendly and prompt.
Comment from Hotel Management
Oct 6, 2015 by General Manager, Hotel Management
Thank you so much for your review and comments! We're so glad to hear that you enjoyed your stay with us! I certainly hope we have the opportunity to have you back with us again soon! Sincerely,