Posted Aug 22, 2016
We chose this hotel because it was close to the Minneapolis Convention Center and we were told there was a shuttle available to take us to the event and pick us up. So, Saturday morning when we attempted to verify the departure time for the shuttle, we were told that the shuttle does not run on the weekend. We were super disappointed, since this was the main reason for choosing this particular hotel! We then were told that we could use a car service but would have to pay the $20 out of our own pocket to cover the costs. This also did not make us very happy! After a brief discussion with the employee working at the front desk, it was arranged for the hotel to cover our car service to and from the Convention Center. Very pleased they did end up covering the cost to make up for the bad information that we were given when we asked multiple times about the shuttle. Overall, the hotel was great otherwise! Great pool for the kids, very clean room.
Comment from Hotel Management
Aug 25, 2016 by nd, Hotel Management
Thank you for taking the time to provide us with some constructive feedback. I understand your frustrations with our hotel shuttle services, I apologize for the issues here. I'm very glad to see we were able to make it right with you as well. I'm happy to see overall your stay was a great one!