Ratings based on 1,249 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines, IA

Posted Sep 11, 2017
Pros: The breakfast was great. Despite not having time to use it, the adult hours for the pool were a great perk.
Location: Not far from downtown Minneapolis, so plenty of options.
The breakfast was great. Despite not having time to use it, the adult hours for the pool were a great perk. The hotel itself was in great shape and was very comfortable. Convenient location just west of Downtown with plenty to do within a short 5-10 min drive.
Comment from Hotel Management
Sep 13, 2017 by Keith McCabe, Hotel Management
Thank you for your feedback Neil we appreciate your business and hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Pros: Staff professionalism
Helpful and professional staff. Excellent accomdations
Comment from Hotel Management
Sep 13, 2017 by Keith McCabe, Hotel Management
Thank you for your feedback. We appreciate the kind words. We pride ourselves in our service and I'am very glad to hear our staff provided you with great service while conducting themselves with the utmost professionalism. This is always our goal, we would be thrilled to have you stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Posted Sep 9, 2017
After a long drive i got there at 8 am, check in was till 3pm, but the lady at the front desk let me check in early
Comment from Hotel Management
Sep 13, 2017 by Keith McCabe, Hotel Management
Thank you for your feedback Dalila, I'm glad we were able to accommodate you.
2 out of 5
by A verified traveler

Posted Sep 4, 2017
Dinner was great. That room could have been cleaned better.
Comment from Hotel Management
Sep 13, 2017 by Keith McCabe, Hotel Management
Thank you for your feedback. I apologize if your room did not meet your standards or ours for that matter. We keep strict housekeeping guidelines and have high cleanliness standards. We will report this to the proper department and staff members.
3 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines, IA

It happens once in a while...and it happened to us

Posted Sep 1, 2017
Pros: The staff was terrific and amenities were good.
Cons: Better attention to housekeeping so such a massive issue could be avoided.
After a long drive, dinner with friends in the area, taking the kids to the pool, we were ready to settle down for sleep after midnight. My wife lays her head down and smalls...urine. She peels back layers, starting with pillows, then the sheets, then the mattress pad and finally sees a big yellow stain on the mattress. We called the front desk who found us another room, not quite the same but when the hotel is full we were grateful to have something. But the kids were asleep and it was well after midnight. So we had to move everything down the hall...quite a hassle. The bright spot in all this was the lady working the front desk. Do you ever get the feeling when complaining about something at a restaurant or hotel that you are inconveniencing the staff by speaking up? Well, this woman showed none of that. I could feel her compassion in her voice, she just wanted to help.
Comment from Hotel Management
Sep 13, 2017 by Keith McCabe, Hotel Management
Thank you for your response Dave, We appreciate your business. I sincerely apologize that your family had this experience. This should never happen, we do keep strict housekeeping guidelines and high cleanliness standards so this is unsettling to hear. We will report this to the proper personnel to make sure it never happens again. However, I'm glad this situation was handled in a timely manner and with the utmost professionalism and compassion. If you are ever in the area again and in need of accommodations we would love to be given another chance.
5 out of 5
by A verified traveler from Madison, WI

Posted Aug 30, 2017
Staff was super helpful. Location was great. Rooms are large.
Comment from Hotel Management
Sep 13, 2017 by Keith McCabe, Hotel Management
Thank you for the great review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Comfortable hotel near downtown Minneapolis

Posted Aug 21, 2017
We were extremely pleased with our stay at the Springhill Suites in St. Louis Park. It is located in a nice shopping area with plenty of stores and chain restaurants. The hotel itself is modern and well maintained. Our room was very spacious with a sleeping area, a sitting area, and a little kitchenette. The free breakfast is very generous--well above average. Newspapers are provided for free. The free WiFi works great. We would definitely stay there again when in Minneapolis.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 19, 2017
This hotel is located in an easy access to get around the Minneapolis area.The breakfast had many options fresh hot and delicious choices!
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan, Canada

Nice hotel, great breakfast!

Posted Aug 17, 2017
There just overnight but room was clean and beds were comfortable. We had to ask for extra bedding for the hide a bed twice and after an 18 hour car ride, we were tired and didn't want to wait. Continental breakfast was one of the best we have ever had. It had all of the standard breakfast items but included extras like fresh mushrooms, cheese and salsa for the eggs and flavoured syrup for coffee. We will definitely stay again when we have more time as location is very convenient.
3 out of 5
by A verified traveler

Posted Jul 25, 2017
Stayed three nights, lousy internet and lack of sun blocking window shades.