Everything about this place was pretty good. Clean, great breakfast, nice room, pool/jacuzzi/gym, friendly staff...
It wasn't until around 9-10pm when we realized we couldn't get the AC to shut off. The wall unit wasn't working and the controls on the window unit were doing everything BUT shutting it off. Even the OFF button didn't work.
I went to call the desk, but the phone was dead. So, with my daughter and wife groaning about the noise and chill, I trekked down to the front desk. The lady working was very nice and said she would have a technician up to our room shortly.
The technician arrived withing 15 minutes. Great. But, he couldn't turn it off either. He tried the wall unit, but it didn't work at all (no led lights or anything lighting up) and he couldn't get the AC unit on the window to work either. Eventually, he just reached through some wires and pulled the plug on the unit. He then warned us not to try to plug it back in because of the wires.
So they got it shut off, but I kind of think at that point, they should have offered us another room that had a working phone and AC unit. It was 10:30 or later by then and I didn't have the energy to go back down to the desk. My wife had her citizenship test the next morning, and we all needed sleep (we drove 2 hours from Wisconsin).
Just as we were all asleep, sometime after midnight. There were loud thumping sounds coming from above and around us. cont. in next review