Outdoor pool, pool umbrellas, sun loungers

Reviews of Bay Gardens Beach Resort and Spa

4 out of 5
Bay Gardens Beach Resort and Spa
Rodney Bay Village, Gros Islet

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 971 reviews" "
Rating 8 - Good. 332 out of 971 reviews" "
Rating 6 - Okay. 71 out of 971 reviews" "
Rating 4 - Poor. 29 out of 971 reviews" "
Rating 2 - Terrible. 23 out of 971 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rachellynn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was excellent, however the hotel is a 3 star hotel and with a limited menu, it was a very different experience than your typical AI experience.
Stayed 6 nights in Mar 2024
Response from Unice on Mar 22, 2024
Dear Rachellynn,Thank you for choosing Bay Gardens Beach Resort and Spa.We greatly appreciate your feedback and thank you for taking the time to share your experience with us. While we are thrilled to hear that our staff provided excellent service during your stay, we also acknowledge your concerns regarding the limited menu and the overall experience not meeting your expectations compared to what you might typically encounter at a higher-starred establishment.Your feedback is invaluable to us as we continuously strive to enhance our offerings and improve our guests' experiences. We understand the importance of providing a diverse menu that caters to various preferences and dietary requirements, and we will certainly consider your comments as we evaluate opportunities for improvement in this area.We hope that despite the limitations you encountered, you were still able to enjoy your time with us and that our hospitality made your stay memorable. Should you choose to visit us again in the future, we would welcome the opportunity to exceed your expectations and provide you with an even more exceptional experience. Thank you once again for your valuable feedback, and we look forward to welcoming you back soon.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Modasser

All services were very good except late house keeping services. They need to improve this area and also adding a microwave in room may be helpful for the guests.
Stayed 7 nights in Mar 2024
Response from Unice on Mar 21, 2024
Dear Modasser,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your feedback. We're glad to hear that you found all of our services to be very good. We apologize for any inconvenience caused by the late housekeeping services and assure you that we will work on improving this area. Regarding your request for a microwave in the room, please note that we do honor such requests based on availability. We appreciate your input and hope to welcome you back soon!Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Cecilia Thelma

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there are all super nice and helpful. Always beach chairs available. It felt safe. Food was okay and the drinks were good (strong but good). Nice to have the free shuttle to some places.
Stayed 7 nights in Feb 2024
Response from Unice on Mar 20, 2024
Dear Cecilia Thelma,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your kind words! We're thrilled to hear that you found our staff super nice and helpful, and that you felt safe during your stay. We're glad you enjoyed the beach chairs, drinks, and complimentary shuttle service.Your feedback is appreciated, and we look forward to welcoming you back soon!Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing gem 💎 located in Rodney Bay with direct beach access 😎 will definitely stay again. The staff are excellent 👌 ❤️
Stayed 5 nights in Mar 2024
Response from Unice on Mar 18, 2024
Dear Brittney,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your wonderful feedback! We're delighted to hear that you had such a fantastic experience at our gem of a hotel in Rodney Bay. It's great to know that you enjoyed the direct beach access and found our staff to be excellent. We can't wait to welcome you back for another amazing stay! Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Unice on Mar 20, 2024
Dear Nancy,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a beautiful pleasure serving you at our Resort. We do look forward to another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice small beach hotel on a beautiful beach. The staff are friendly and the food is good. Beach front rooms have a breath taking view and are literally steps from the beach. The kitchen was really slow a few nights, this is something they should work on. Great stay and experience!
Stayed 7 nights in Mar 2024
Response from Unice on Mar 17, 2024
Dear Lisa,Thank you for choosing Bay Gardens Resort and Spa.Thank you for your glowing review! We're thrilled to hear that you had a great stay overall and enjoyed our beautiful beachfront location, friendly staff, and delicious food. Your feedback about the kitchen speed is duly noted, and we will certainly work on improving this aspect to enhance the overall guest experience. We look forward to welcoming you back for another wonderful stay in the future!Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Kurt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome and good experience overall.
Stayed 2 nights in Mar 2024
Response from Unice on Mar 16, 2024
Dear Kurt,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your kind words! We're thrilled to hear that you had a great welcome and a positive overall experience. We look forward to welcoming you back soon for another memorable stay!Sunny regards,Unice CalixteFront Desk Manager

4/10 Poor

gregory Richard

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are TWO main issues with Bay Gardens..We reserved a garden view room..Walked out on our balcony and looked onto a complete Construction site...Ask for a different room and they said they were totally booked up..NO apology or compensation offered like they could have cared less !..This is disgraceful..Secondly there food menu for lunch and dinner are extremely limited and service is unbelievably SLOW..One night we waited 11/2 hours to be served..Would not go back or recommend Bay Gardens Resort and Spa...This is in no way a 4*** resort..3 star at best...Stayed 10 nights starting March 3 2024
Stayed 10 nights in Mar 2024
Response from Unice on Mar 14, 2024
Dear Gregory Richard,Thank you for choosing Bay Gardens Beach Resort and Spa.We sincerely apologize for the inconveniences you experienced during your recent stay at Bay Gardens Resort and Spa. It deeply concerns us to hear about the issues you encountered with your room and the dining experience. Please know that your feedback has been taken seriously, and we are committed to addressing these issues to ensure a better experience for all our guests.Regarding the construction view from your balcony, we understand how disappointing this must have been, especially after specifically reserving a Garden view room. We apologize for the inconvenience this may have caused. We regret that we were unable to accommodate your request for a different room due to full occupancy, but we understand your frustration and acknowledge that we could have handled the situation better. Your feedback highlights an area where we need to improve, and we will work diligently to prevent similar occurrences in the future.Additionally, we apologize for the limited menu options and the slow service at our restaurant. Providing prompt and attentive service is a priority for us, and we regret that we fell short of your expectations. Rest assured, we will address these concerns with our culinary team and restaurant staff to improve efficiency and ensure a more enjoyable dining experience for our guests.We truly value your feedback as it helps us identify areas for improvement, and we appreciate your honesty in sharing your experience with us. It is our sincere hope that you will reconsider and give us another opportunity to provide you with the exceptional service and experience that we strive to deliver.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to reach out to our management team directly. Your satisfaction is our utmost priority.Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back and restore your confidence in Bay Gardens Resort and Spa.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice beach and access to water park great for kids. The room was nice. However, on the beach, the guy giving you a chair and umbrella expects payment. It would be good not have an area to shower and change before getting to the airport (checkout at 11am). Service at the Hi-Tide restaurant was extremely slow (1-hour wait for a chicken wrap), it was the kitchen, not the waiter’s fault, even if the restaurant was nor nearly full.
Stayed 1 night in Mar 2024
Response from Unice on Mar 12, 2024
Dear Steve,Thank you for choosing Bay Gardens Beach Resort and Spa.We appreciate you taking the time to share your experience with us. We're delighted to hear that you enjoyed the beach access, water park, and the comfort of your room. Your feedback regarding the chair and umbrella service is noted. We will review our processes to ensure a smoother experience for our guests in the future because this is a complimentary service offered to our valued guests. Our apologies if payment was requested from you.Regarding your suggestion for a designated area for showering and changing before heading to the airport, we understand the importance of convenience, especially on departure day. We'll explore options to enhance this aspect of our services.We're truly sorry to hear about the slow service you encountered at the Hi-Tide restaurant. Rest assured; we'll address this issue with our kitchen team to improve efficiency during peak times. Your patience and understanding are greatly appreciated.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you for choosing us for your vacation, and we value your feedback as it helps us continually improve our services.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Unice on Mar 12, 2024
Dear Janelle,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that we got the pleasure to serve you at our beautiful resort. We hope to serve you again in the future.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Kristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Unice on Mar 9, 2024
Dear Kristal,Thank you for choosing Bay Gardens Beach Resort and Spa. It was a pleasure serving you. Thank you for providing the rating on your recent stay.We do hope to serve you again soon.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Sheldon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of staff who are always concerned with your wellbeing
Stayed 3 nights in Mar 2024
Response from Unice on Mar 6, 2024
Dear Sheldon,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for taking the time to share your feedback with us. We are delighted to hear that you experienced the friendliness of our staff and felt their genuine concern for your wellbeing during your stay at Bay Gardens Beach Resort and Spa.Our team takes great pride in providing exceptional service to our guests, and it is heartwarming to know that their warmth and attentiveness left a positive impression on you. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we are thrilled that our staff's dedication to your wellbeing shone through.Your kind words serve as motivation for us to continue delivering memorable experiences to all our guests. It was a pleasure to have you with us, and we look forward to welcoming you back for another wonderful stay in the future.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent ,professional and warm. I will definitely return best part it’s St. Lucian owned and you get an authentic experience.
Stayed 4 nights in Mar 2024
Response from Unice on Mar 5, 2024
Dear Nadine,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you very much for your kind words! We are thrilled to hear that you had an excellent experience with our staff during your recent stay at Bay Gardens Beach Resort and Spa. Providing professional and warm service is at the heart of what we do, and it's wonderful to know that our team exceeded your expectations.We greatly appreciate your recognition of our St. Lucian ownership and the authentic experience we offer. We take pride in showcasing the beauty and hospitality of our island, and we're delighted that you enjoyed it.We look forward to welcoming you back to our resort in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing hotel. The staff were as friendly as they get. The food was delicious and lots of variety. The drinks were plentiful and the local rum is delicious. During the day this is where you want to be. The beach is what you’d want a Caribbean beach to be. Lounge chairs for you, water activities galore, everyone comes here during the day. I recommend booking day trips thru the hotel staff as they know everything you need and have the connections. At night it quiets down and is extremely safe and quiet.
Stayed 7 nights in Feb 2024
Response from Unice on Mar 4, 2024
Dear Amanda,Thank you for choosing Bay Gardens Beach Resort and Spa.It sounds like you had an incredible experience at the hotel! The combination of friendly staff, delicious food, and plentiful drinks must have made for a truly memorable stay. And enjoying the beautiful Caribbean beach during the day sounds like paradise. Booking day trips through the hotel staff sounds like a smart move too, especially since they have the expertise and connections to ensure you have a fantastic time exploring the area. It's great to hear that the hotel offers a safe and quiet atmosphere at night, allowing guests to unwind and relax after a day of adventure. Thanks for sharing your recommendation!We look forward to another pleasure of serving you.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Joyce Wilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun week here with family. Food was terrific! Staff was friendly and helpful. We enjoyed the convenience of water park and water toys at the resort. Looking forward to going back soon.
Stayed 6 nights in Feb 2024
Response from Unice on Feb 29, 2024
Dear Joyce Wilson,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your review! We're thrilled to hear you had an amazing time with your family. Looking forward to welcoming you back soon!Sunny regards,Unice CalixteFront Office Manager

6/10 Okay

Keycia Rose St

Traveled with family
Disliked: Staff & service
No one greets you on arrival nor do they help you with your bags. Checked in and there were no towels in the room. Staff are not friendly at all. Curlis was the only friendly member of their staff. Wasn’t the best experience at all.
Stayed 4 nights in Feb 2024
Response from Unice on Feb 29, 2024
Dear Keycia St. Rose,Thank you for choosing Bay Gardens Beach Resort and Spa.We sincerely apologize for the lack of greeting upon your arrival and the inconvenience of not having towels in your room. It's disheartening to hear that our staff's friendliness did not meet your expectations, but we're grateful for your recognition of Curlis. Your feedback is invaluable, and we will address these issues internally to ensure a better experience for all our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location and dislike the parking
Stayed 2 nights in Feb 2024
Response from Unice on Feb 27, 2024
Dear Anthony,Thank you for choosing Bay Gardens Beach Resort and Spa.We're glad to hear that you appreciate our resort's location! We understand that parking can sometimes be a challenge, and we apologize for any inconvenience you experienced in this regard. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our services. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Leslie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great people and service. Wendell was amazing!
Stayed 4 nights in Feb 2024
Response from Unice on Feb 26, 2024
Dear Leslie,Thank you for choosing Bay Gardens Resort and Spa.Thank you for your kind words! We're thrilled to hear that you received great service and that Wendell made your experience amazing. We'll be sure to pass along your appreciation. We look forward to welcoming you back soon!Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

William

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and the food was delicious with amazing views.
Stayed 6 nights in Feb 2024
Response from Unice on Feb 24, 2024
Dear William,Thank you for choosing Bay Gardens Beach Resort and Spa.We're delighted to hear that you enjoyed the friendly staff, delicious food, and amazing views during your stay with us! Thank you for your kind words, and we hope to welcome you back for another wonderful experience soon.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

cecilia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one week at BGBR with our 4 and 7 year old and we were so sad to leave! The scale of the resort is perfectly manageable, it feels rather boutique-y and has a good mix of demographics. I had booked a pool view room but I somehow got upgraded to a beach view room on the ground floor which was a huge bonus! Waking up to the view of the sea every morning was priceless. Reduit beach is fantastic, sandy and long and perfect for walks. The sea was a bit choppy the first couple of days as the weather had been unsettled the week before, but didn’t stop us from enjoying the beach. The pool area is perfect and the kids enjoyed it, the shallow area made it perfect for the youngest one too, loved the hot tub especially in the evening! We did all Inclusive, breakfast was our favourite meal with such a big selection of food, and made to order eggs. Lunch service was a bit slow but had a good selection of choices, dinner was always good whether a la crate or buffet, we are vegetarians and there was always at least an option for us. The kids menu was a great touch. You can also order food and drinks from the beach/pool! Café was good, I was able to get my espresso fix and they always had delicious sweet treats as well. The bar had a huge list of drinks including smoothies and non alcoholic cocktails, kept everyone really happy in the heat. Our room was a suite with a sofa bed and reception was happy to accommodate our request for an extra rollaway bed. Would highly recommend!
Stayed 7 nights in Feb 2024
Response from Unice on Feb 23, 2024
Dear Cecilia,Thank you for choosing Bay Gardens Beach Resort and Spa. Thank you so much for taking the time to share your wonderful experience at our resort! We are thrilled to hear that you and your family had such an enjoyable stay with us at Bay Gardens Beach Resort and Spa.It's fantastic to know that you appreciated the upgrade to a beach view room and that waking up to the sight of the sea each morning was a highlight for you. We take great pride in providing our guests with memorable experiences, and it sounds like the stunning views and comfortable accommodations contributed to your overall satisfaction.We're delighted to hear that you found our amenities, including the pool area and hot tub, to be perfect for both you and your children. Ensuring that families have a relaxing and enjoyable time is always a top priority for us.It's also wonderful to hear that you enjoyed the variety and quality of our dining options. From the extensive breakfast selection to the delicious options for vegetarians, we strive to cater to the diverse tastes and dietary preferences of all our guests. We're glad that the kids' menu was a hit and that you appreciated the convenience of being able to order food and drinks directly to the beach or poolside.We greatly appreciate your recommendation and look forward to welcoming you back to Bay Gardens Beach Resort and Spa in the future for another memorable vacation. We look forward to another opportunity of serving you.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Jade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem! Located directly on the beach in a very walkable area with numerous restaurants and bars around. The hotel is exactly as the pictures on the website… it’s pristine and the rooms are huge and modern and have everything you could possibly need. The staff are 5 star at this resort… from the front desk, to the beach staff (who set up your beach chairs and umbrellas and also provide food and drink beach service). The restaurant staff are truly amazing… they are courteous and super attentive. We loved that they took such pride in decorating the restaurant each night. We happened to have been there for Valentine’s Day and they went above and beyond to make every guest feel so special. Special mention to Harmony at the restaurant. The food each day and night was amazing!! Kudos to the chefs We have been to St Lucia a few times but this was the first time staying here and would definitely choose this hotel again as my top choice in St Lucia. Other hotels that are 5 star on the island could learn a lot from this hotel… Bay Gardens Beach Resort is the epitome of 5 star service!
Stayed 4 nights in Feb 2024
Response from Unice on Feb 17, 2024
Dear Jade,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that we got the opportunity to serve you at our beautiful property. We are elated that you had a wonderful stay with us and everything was as you expected. We are thrilled that you have taken the opportunity to provide such detailed feedback on your stay with us. Thank you for your mention of Harmony, she is truly a gem.We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

ROXANNE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and towels need to be renewed. Bathroom need bars. Breakfast was delicious, but the other meal was very cold.
Stayed 4 nights in Feb 2024
Response from Unice on Feb 15, 2024
Dear Roxanne,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for the feedback highlighting your concerns as it relates to linen and the lack of bathroom bars. We apologize for any inconvenience this may have caused you during your stay with us. Rest assured that we have taken immediate measures to address these issues and ensure that they are rectified promptly.As it relates to the temperature of the meals, we apologize for falling short of your expectations. We are taking corrective measures to ensure this does not repeat itself.We appreciate your valuable feedback as it allows us to identify areas of improvement and enhance our guests' experience.We do hope for another opportunity to serve you again in the future.Sunny regards,Unice CalixteFront Desk Manager

6/10 Okay

Gifta

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Unice on Feb 16, 2024
Dear Gifta,Thank you for choosing Bay Gardens Beach Resort and Spa.We trust that your stay with us was good. Please feel free to reach out should you wish to inform us how your stay could have been better.We look forward to another opportunity of serving you.Sunny regards,Unice CalixteFront Desk Manager

6/10 Okay

JANET MARY

Traveled with group
Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Unice on Feb 14, 2024
Dear Janet Mary,Thank you for choosing Bay Gardens Beach Resort and Spa.We trust that you had a good stay with us. Please feel free to contact us if you wish to provide additional information about your stay and how we could have done better.We do hope for another opportunity of serving you.Sunny regards,Unice CalixteFront Office Manager

10/10 Excellent

Dilyan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel with nice staff , beach front and EXCELLENT restaurant ( with so much class and variety, you don't need other options). Cozy beach that can get overcrowded with visitors from cruises but amazing location never the less. Part time hjkids club...allo
Stayed 7 nights in Feb 2024
Response from Unice on Feb 10, 2024
Dear Dilyan,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing feedback on your wonderful stay with us. We are delighted that you had an amazing stay.We look forward to serving you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Jabari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere around and at the property was perfect
Stayed 4 nights in Jan 2024
Response from Unice on Feb 6, 2024
Dear Jabari,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure to serve you. We are delighted that you found the atmosphere at the property perfect.We hope for the pleasure of serving you again.Sunny regards,Unice CalixteFront Desk Manager

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities
Not for the business traveler.
Stayed 6 nights in Jan 2024
Response from Unice on Feb 4, 2024
Dear Mark,Thank you for choosing Bay Gardens Beach Resort & Spa.We are sorry that our facilities did not meet your needs as a business clientele. Please feel free to reach out to us and advise how your stay with us could have been better. We would like another opportunity to serve you again in the future.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time.
Stayed 7 nights in Jan 2024
Response from Unice on Feb 4, 2024
Dear Rick,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure to serve you, we are delighted that you had a great time with us.We look forward to serving you again in the future.Sunny regards,Unice CalixteFront Desk Manager

2/10 Terrible

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No welcome drink. No perks that were part of the package were provided. The staff was so uninterested in assisting guests. The worst service I have ever received. Slow and completely uninterested. The pool towels are frayed and disgusting
Stayed 1 night in Jan 2024
Response from Unice on Feb 1, 2024
Dear Sylvia,Thank you for choosing Bay Gardens Resort and Spa.Thank you for providing feedback on your stay with us. From my recollection you checked in yesterday at approximately 10:30 am you were provided with the option of a fruit punch or rum punch, you were also informed of the perks for booking with Expedia. You requested the location of the restaurant, and you ventured over to the restaurant. From where I was standing, when you returned from the restaurant, you received 2 drinks one for you and one for your friend.As it relates to the mention of the towel, I'm sincerely sorry to hear about your experience with the towels during your recent stay. This falls short of our usual standards, and I apologize for any inconvenience caused. We take your feedback seriously and will investigate the matter. Your satisfaction is our priority.We do hope to serve you again in the future.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

David

Stayed 3 nights in Jan 2024
Response from Unice on Mar 20, 2024
Dear David,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating for your recent stay with us. It was a pleasure serving you.We look forward to serving you again in the future.Sunny regards,Unice CalixteFront Office Manager

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in Jan 2024
Response from Unice on Jan 31, 2024
Dear Timothy,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure serving you. We hope to do so soon.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Nileshkumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach was really good. Location of the restaurant was excellent. Food was absolutely yummy.
Stayed 5 nights in Jan 2024
Response from Unice on Jan 31, 2024
Dear Nileshkumar,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that you enjoyed your stay with us. We do hope to get the pleasure of serving you again at our beautiful property.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

WENDELL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very nice and clean, perfect location ( right on the beach) the staff extremely friendly and professional. Food was decent . My only complaint is that they shut everything down at 10pm . People don’t book an expensive resort in the beach just to go to sleep at 10 pm.
Stayed 4 nights in Jan 2024
Response from Unice on Jan 31, 2024
Dear Wendell,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure serving you during your recent stay with us. We are delighted that our property was the perfect location for you, and our staff and amenities met your needs.Your feedback is very important to us, and your comments on the shutdown time of activities is noted. We will look into areas we can explore to meet the needs of everyone.We do look forward to another pleasure of serving you.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property, but the highlight was the staff. Everyone was so caring and friendly, and they went out of their way to ensure we were comfortable. We brought our 2.5 year old with us and I was so impressed with how they treated him. Everyone asked and remembered his name and visited with him when they saw him. One of the staff even danced with him! The location is stunning and overall the vibe is relaxing and fun. I highly recommend this property!
Stayed 4 nights in Jan 2024
Response from Unice on Jan 29, 2024
Dear Elizabeth,Thank you for choosing Bay Gardens Beach Resort & Spa for your recent stay with us.It is wonderful to hear that you enjoyed your stay with us. We are delighted that our staff provided you with the attention and care you required. Thank you for your recommendation based on your experience.We look forward to another opportunity to serve you.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, family friendly, beachfront resort. We enjoyed 3 days of all inclusive food and activities. The staff is professional and vey attentive. The food is good. Our only problem is not with the resort. We stayed in the 700 building right next to a public beach assess. Loud rap music started at 7 as the workers came to clean the beach. This lasted for much of everyday. For this reason, I would choose not to stay in the 700 building.
Stayed 3 nights in Jan 2024
Response from Unice on Jan 28, 2024
Dear Steven,Thank you for choosing Bay Gardens Beach Resort & Spa.Thank you for providing valuable feedback on your recent stay with us. We are delighted to hear that you had a wonderful stay. Your comments on the 700 block will be reviewed as we strive to provide the best service. We apologize for the noise that could from 700 block.We do hope for another opportunity to serve you.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Heather N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach , food pool
Stayed 4 nights in Jan 2024
Response from Unice on Jan 25, 2024
Dear Heather N,Thank you for choosing Bay Gardens Beach Resort & Spa.It was our pleasure to serve you during your recent stay. We look forward to serving you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Galina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent service, beautiful beach.
Stayed 7 nights in Jan 2024
Response from Unice on Jan 25, 2024
Dear Galina,Thank you for choosing Bay Gardens Beach Resort & Spa.We are delighted that you had a wonderful stay with us. We look forward to hosting you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Taza, Ajax

Stayed 7 nights in Jan 2024
Response from Unice on Mar 21, 2024
Dear Taza,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating on your recent stay with us. We trust that all was well with your stay, and we do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Ililta W

Stayed 5 nights in Jan 2024
Response from Unice on Jan 24, 2024
Dear Lilita,Thank you for choosing Bay Gardens Beach Resort & Spa.It was a pleasure to serve you during your recent stay. We look forward to another opportunity to serve you.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Nimshah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and courteous staff, clean environment and amenities.
Stayed 3 nights in Jan 2024
Response from Unice on Jan 22, 2024
Dear Nimshah,Thank you for choosing Bay Gardens Beach Resort & Spa.It was a pleasure to serve you during your recent stay with us. Thank you for providing valuable feedback on your stay.We look forward to another opportunity to serve you.Sunny regards,Unice Calixte

10/10 Excellent

Joseph

Stayed 6 nights in Jan 2024
Response from Unice on Jan 13, 2024
Dear Joseph,Thank you for choosing Bay Gardens Beach Resort & Spa.It was a pleasure to serve you during your recent stay with us.We do hope for another opportunity to serve you again.Sunny regards,Unice Calixte

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice beach.
Stayed 3 nights in Jan 2024
Response from Unice on Jan 8, 2024
Dear Robert,Thank you for choosing Bay Gardens Beach Resort & Spa.Thank you for your comments on the beach. Please feel free to reach out, should you wish to discuss what could have made your stay with us better.We hope for another opportunity of serving you.Sunny regards,Unice Calixte

10/10 Excellent

juliet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Unice on Jan 8, 2024
Dear Juliet,Thank you for choosing Bay Gardens Beach Resort & Spa. It was a pleasure serving you during your recent stay with us.We do hope for another opportunity to serve you again.Sunny regards,Unice Calixte

10/10 Excellent

juliet

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Unice on Jan 8, 2024
Dear Julie,Thank you for choosing Bay Gardens Beach Resort & Spa. It was a pleasure to serve you.We look forward to another opportunity to serve you again.Sunny regards,Unice Calixte

6/10 Okay

Wayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Unice on Feb 9, 2024
Dear Wayne,Thank you for choosing Bay Gardens Beach Resort and Spa.We hope that you had a good stay with us; however please fee free to reach out to us and advise what could have made your stay better.We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Good

Natalie

Liked: Cleanliness, staff & service
Hudson needs help on the Beach, but he still kept it moving, and perhaps nightly entertainment would have made an overall difference, but was a lovely short stay for the holidays.
Stayed 2 nights in Dec 2023
Response from Unice on Jan 8, 2024
Dear Natalie,Thank you for choosing Bay Gardens Beach Resort & Spa. We are delighted that you had a good stay with us.We are sorry that you were not able to enjoy the nightly entertainment. Your comments are noted. We will definitely review the comment about Hudson on the beach.We do look forward to another opportunity of serving you.Sunny regards,Unice Calixte

10/10 Excellent

Randy Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the entire experience.
Stayed 7 nights in Dec 2023
Response from Unice on Jan 8, 2024
Dear Randy Paul,Thank you for choosing Bay Gardens Beach Resort & Spa.It was a pleasure to serve you, we hope for another opportunity to serve you again.Sunny regards,Unice Calixte

10/10 Excellent

WICHLACZ

Stayed 7 nights in Dec 2023
Response from Unice on Dec 20, 2023
Dear Wichlacz,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure to serve you during your recent stay. We look forward to serving you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive does not include lobster, steak, or shrimp. There is a small fee. The menu changes every day for dinner, so that's a plus. You can take a shuttle to other hotels within this resort for other options. Not a very walkable island, so would get a taxi or rent a car. This property is very far from the airport at the bottom of the island - so just be aware. And not recommended to drive as the terrain is switchbacks up and down mountains, sometimes on one way roads. It's dangerous. But the resort is worth it. Staff are amazing! They a polite and just a nice change of pace. Room was excellently cleaned every day. Beach access 30 seconds away. Pool and hot tub are amazing too. Very quiet in December even with many guests. Highly recommend. :)_
Stayed 5 nights in Dec 2023
Response from Unice on Dec 15, 2023
Dear Christina,Thank you for choosing Bay Gardens Beach Resort & Spa.Thank you for providing detailed feedback as it relates to your recent stay with us. it was our pleasure t serve you, and we do hope that we get another pleasure of serving you again.Sunny regards,Unice CalixteFront Desk Manager

6/10 Okay

Marisol de la Vega

Stayed 5 nights in Dec 2023
Response from Unice on Jan 6, 2024
Dear Marisol de la Vega,Thank you for choosing Bay Gardens Beach Resort & Spa.It appears that you did not completely enjoy your stay with us. We would love to hear from you.We do hope for another opportunity to serve you again.Sunny regards,Unice Calixte