Ratings based on 364 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Trinidad

Don't think I would return

Posted Jun 6, 2017
Pros: The room was great.
Cons: The attitude of most workers.
Location: The location is good, right next to a mall and nearby shops, but it gave the impression of a struggling neighbourhood as opposed to a tourist spot
I had an ok stay at the hotel. The breakfast was a 3 out of 10, friendliness of the staff was maybe a 5 out of 10. The room was exactly what I needed with the provided amenities. I'm not sure I would return to the island to vacation since I had terrible experiences with being over-charged. Stay away from Carros Kitchen on the strip, their standard is horrible and they overprice you. The people of the island, in general, were not friendly at all.
Comment from Hotel Management
Jun 19, 2017 by Reah Lord, Marketing Officer , Hotel Management
Our management and staff wish to thank you for staying with us. Creating a comfortable and luxurious environment is vital within our Bay Gardens Family; therefore an investigation will be conducted concerning the breakfast experience and staffs' hospitality as this not our level of service. It is great to hear you were pleased with our rooms' amenities. We do look forward to welcoming you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

Wonderful Stay

Posted May 29, 2017
Spent five days here with my wife and son and i must say this hotel provided value for money.Our room was nice and spacious with all amenities in place.This hotel's location is perfect with grocery stores,restaurants and even shopping malls just mere footsteps away.The staff there was really attentive to our needs and never hesitated to ensure that out maximum comfort was acheived throughout our stay,really nice and friendly I must say.I will surely recommend anyone to visit because of its costing,amenities and location a really hard deal to pass up.Looking forwars to visiting again.
Comment from Hotel Management
May 29, 2017 by Reah Lord, Marketing Officer , Hotel Management
Our management and staff wish to thank you for staying with us. It is great to hear your five days spent with us was worthwhile. We are happy to hear you were pleased with the amenities and your rooms structuring. Our location is conveniently located to entertainment, dining and shopping centers; therefore we are pleased you got to utilize its perks. Our teams are trained to provide the best quality service, up-to-par hospitality, that being said we are thrilled that you were satisfied. Your recommendations are greatly appreciated and we do look forward to your visit again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Nice Easter getaway

Posted Apr 18, 2017
This hotel hit all the points re affordability, location and comfort. Will definitely stay again.
Comment from Hotel Management
Apr 18, 2017 by Reah Lord, Marketing Officer , Hotel Management
We happy you've spent your vacation here with us and it was at your price point, location and preference. We do look forward to welcoming you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Alta, WY

Convenient, clean hotel

Posted Apr 17, 2017
Pros: Location and proximity to town. Clean and tidy.
Stayed at this hotel with several members of my crew for two nights before departing on a week-long bareboat charter sailing trip. Staff was friendly and helpful. The hotel was clean and amenities were nice (pool, restaurant, gift shop, breakfast included) for a small hotel in the center of town. The property was close to everything in Rodney Bay - including the marina, which was a key decision for our choice to stay there. An added bonus was access to the hotel's sister property (Bayview Resort) which had a nice beach, spa, and good restaurant. Would recommend this hotel to anyone on a budget or looking for a nice property conveniently located in town.
Comment from Hotel Management
Apr 18, 2017 by Reah Lord, Marketing Officer , Hotel Management
We happy you've spent your vacation here with us and we are thrilled it was made worthwhile. We are glad you were pleased with our surroundings and its maintenance. Lovely to hear our location accommodated your external activities. Your recommendation is appreciated and we do look forward to welcoming you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Mar 31, 2017
Had a wonderful time. No complaints. Staff was always polite and friendly. Needs were met.
Comment from Hotel Management
Apr 1, 2017 by Reah Lord, Marketing Officer , Hotel Management
Lovely to have had you stay with us and leaving this valuable review. It is great to hear you had an amazing time with us and that you enjoyed our hospitality. We do look forward to welcoming you again!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 16, 2017
Pros: Food good - buffet breakfast excellent !!
Pleasant staff for check-in. Room was comfortable and spacious. Bathroom good size with stand-in shower. Unfortunately hotel computer for guest use had no internet connection but allowed to use facilities at next door sister hotel. Good car parking provided. Restaurant had good dinner menu - buffet breakfast was outstanding !!
Comment from Hotel Management
Mar 18, 2017 by Reah Lord, Marketing Officer , Hotel Management
Thank you for staying with us and leaving a review. Happy to hear you had a swift check-in and that you were satisfied with your accommodations. We are glad you were accommodated at our sister property and we have noted your experience for investigation. Nice to know you took advantage of our complimentary parking and lovely to hear you were pleased with your dining experience. We do look forward to welcoming you again!
4 out of 5
by A verified traveler

Great staff.

Posted Mar 14, 2017 on Hotels
Not the best location but shuttle bus to beach resort helped. Breakfasts were great.
Comment from Hotel Management
Mar 16, 2017
Thank you for leaving us a review on your recent stay at the Bay Gardens Hotel. I am glad that you got to visit our Beach Resort with our stay at 1 play at 3 inclusion. We hope that you took away some great memories.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Nice hotel, close to restaurants

Posted Mar 9, 2017
Pros: I love the location near to public transport
Location: There are a lot of restaurants, fast food - KFC, pizzas, chinese food, local dishes and so on. You get access to the beach on the resort.
This is the second time that I am staying at this hotel. I like that it is close to public transport, restaurants, shopping and there is access to the beach through the resort. There is also a supermarket nearby to purchase water, snack, etc. I am looking forward to stay there again sometime in the future. The con is that my room was near the main road and I heard all the noise from the streets, next time I will request one more in the inner part of the hotel. Breakfast was great. I love the cocoa tea.
Comment from Hotel Management
Mar 13, 2017 by Reah Lord, Marketing Officer , Hotel Management
We wish to thank you for staying with us and leaving the valuable feedback. It is good to know our location accommodated for external dining, convenient transportation, shopping services and beach access. We are happy you utilize our stay at one play at two. We do look forward to welcoming you again!
5 out of 5
by Valcy

Posted Mar 9, 2017 on Hotels
Very comfortable. The only problem was a noisy fridge in the room
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for staying with us and leaving the valuable feedback. We are happy you were satisfied with your stay, We have made note of the noisy fridge, which will be investigated as this is not our level of service. We do look forward to welcoming you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

All good with Ms. W. Patrick.

Posted Feb 27, 2017
I booked a single king size bed. I received two full size beds. Ms. Walteudw made it all better.
Comment from Hotel Management
Apr 4, 2017 by Reah Lord, Marketing Officer , Hotel Management
Thank you for staying with us and leaving the valuable feedback. We are glad you were pleased Ms. Patrick's assistance in providing you with your room request. We do look forward to welcoming you again!