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Reviews of Bay Gardens Hotel

3 out of 5
Bay Gardens Hotel
Reduit Beach Avenue, Rodney Bay Village, Gros Islet

Reviews

8.2

Very Good

Rating 10 - Excellent. 408 out of 1003 reviews" "
Rating 8 - Good. 380 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, food options and location make this a great place to stay with the family.
Stayed 9 nights in Apr 2024

6/10 Okay

Chastity

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was polite. Front desk was extremely nice. Unfortunately we had to ask for washcloths on four separate occasions. We received clean bath towels but not washcloths. The only other issue was staff came to take pictures of the lamps in the bedroom so they could see what style they were. Then they returned later to put in updated lamps. I understand upgrading but we were leaving in two days. It could have waited until we left to be replaced.
Stayed 8 nights in Mar 2024
Response from Erin Joseph on Apr 15, 2024
Dear Chastity, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We are sorry that this was a disruption for you during your stay. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

richelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Erin Joseph on Apr 9, 2024
Dear Richelle, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 Poor

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Erin Joseph on Apr 9, 2024
Dear Irwin, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

6/10 Okay

Justin

Business traveler
Disliked: Staff & service, amenities
I paid for the all inclusive however the food was average and not much varity in the menu. You get the same menu every day.
Stayed 5 nights in Mar 2024
Response from Erin Joseph on Apr 9, 2024
Dear Justin, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

2/10 Terrible

Carol

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were extremely disappointed with this property. The beds were extremely uncomfortable. If you stood under the shower for an hour you still would get entirely wet as the shower that only tripped water, absolutely no pressure no matter what time of day you tried to shower. Of all the staff we dealt Hillary-Anne was the only one that was a pleasant and happy. The rest of the staff including management we either rude or unhappy or both. This is the worst property we have ever stayed at in our 30 years of traveling.
Stayed 4 nights in Mar 2024
Response from Erin Joseph on Apr 9, 2024
Dear Carol, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erin Joseph on Apr 9, 2024
Dear Sheena, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an attractive pool in the interior courtyard area and provides a buffet breakfast in the morning that is enjoyable. Rooms were clean and spacious and had good-sized balconies. Also, the property was within short walking distance of most of the hotels and shopping in Rodney Bay and within walking distance, though a longer walk, of the marina. This property is one of three different properties with "Bay Gardens" in its name. I thought I was booking "Bay Gardens Beach and Spa Resort" that is right on the beach but accidently booked "Bay Gardens Hotel." The Hotel provides hourly shuttle service to the Beach Resort and you can use their amenities, but the photo of the beach included in the description of the Hotel is deceiving. Depending on the cost differential between the Hotel and Beach Resort, I would consider staying at the Hotel again.
Stayed 4 nights in Mar 2024
Response from Erin Joseph on Mar 29, 2024
Dear David, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Sean

Liked: Staff & service, amenities, property conditions & facilities
Location is good. I liked the breakfast.
Stayed 7 nights in Mar 2024
Response from Erin Joseph on Mar 26, 2024
Dear Sean, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

2/10 Terrible

Nashika

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beware the buffet is $150ec dollars per person. The rooms need upgrades. The food choices are limited. The breakfast is horrible. 😡
Stayed 1 night in Mar 2024
Response from Erin Joseph on Mar 29, 2024
Dear Nashika, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

6/10 Okay

Janessa

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Erin Joseph on Mar 23, 2024
Dear Janessa, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

8/10 Good

Charlotte

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Lovely food & comfortable rooms & 4 small pools to choose from & also loved that you can eat in all the other hotels. Only negative is that the food service is super slow, particularly at the beach restaurant at the beach hotel, over an hour & a half wait each meal which wasn’t great with hungry young kids!
Stayed 6 nights in Mar 2024
Response from Erin Joseph on Mar 23, 2024
Dear Charlotte, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. Thank you for the information about the food service. We will do our best to correct this for our guests. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Toni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 1 night in Mar 2024
Response from Erin Joseph on Mar 23, 2024
Dear Toni, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Hayvon

Stayed 10 nights in Mar 2024
Response from Erin Joseph on Apr 9, 2024
Dear Hayvon, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Shandel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service of the staff was quite commendable, the cleanliness of the property and convenient location was impressive. My stay was nothing short of amazing, I’d definitely recommend.
Stayed 4 nights in Mar 2024
Response from Erin Joseph on Mar 18, 2024
Dear Shandel, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Andrew

Stayed 7 nights in Mar 2024
Response from Erin Joseph on Apr 9, 2024
Dear Andrew, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness
Overall the stay was adequate for the purpose of the trip which was exploring St. Lucia. More information about each resort you are given access too could have been shared as well as the dining options.
Stayed 4 nights in Mar 2024
Response from Erin Joseph on Mar 18, 2024
Dear Scott, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Pearlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff very friendly. Love the food and drinks
Stayed 4 nights in Mar 2024
Response from Erin Joseph on Mar 6, 2024
Dear Pearlene, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Dinesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property beautiful people..absolutely enjoyed my time at this hotel . Very clean most of the staff are friendly… few not so much . Be sure to collect your receipts when paying the hotel tax , unfortunately I didn’t receive on upon payment when I arrived and during check out they asked me to pay again which I declined because I had already paid ! Overall stay was wonderful.
Stayed 3 nights in Feb 2024
Response from Erin Joseph on Mar 6, 2024
Dear Pearlene, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We apologize that you had an issue with payment upon check-out. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 Poor

Peter

I booked 2 superior double rooms in the Bay Gardens Hotel, Gros Inlet St Lucia. The booking was confirmed (Itinerary # 72767311320885) by Expedia. However, when we arrived at 4.00 pm, the rooms weren't available - so we waited. When we enquired one hour later we were allocated 1 superior double room in Bay Gardens Hotel and 1 superior king room in Bay Gardens Inn. We were unhappy with being split across two sites and immediately complained. We were told that the hotel was full and that all they could offer was either a standard double in the hotel or a superior king in the Inn. We thus had no alternative but to be accommodated away from our friends in different hotel in a room half the size and with a small tv. After further complaints we were offered a complimentary dinner but this was little redress for the hotel's failure to honour the contract confirmed by Expedia. We finally met up with our friends (one of which has a gluten intolerance) for dinner. Despite mentioning the fact in the on-line check in and again at reception, the gluten free order of spaghetti bolognaise did not arrive at the table until the other three had finished their main course. We remain very unhappy with our experience and trust that Expedia can intervene on our behalf
Stayed 1 night in Feb 2024
Response from Erin Joseph on Mar 6, 2024
Dear Peter, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

4/10 Poor

Jeff

Stayed 7 nights in Feb 2024
Response from Erin Joseph on Mar 23, 2024
Dear Jeff, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 Excellent

Termantha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beachfront restaurant with a floating waterpark for the children
Stayed 3 nights in Feb 2024
Response from Erin Joseph on Feb 21, 2024
Dear Termantha, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 Poor

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a honeymoon couple and they were not given any complimentary services. the room had a old smell.
Stayed 3 nights in Jan 2024
Response from Erin Joseph on Feb 21, 2024
Dear Gail, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 Excellent

Joy

Stayed 2 nights in Feb 2024
Response from Erin Joseph on Mar 23, 2024
Dear Joy,Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close access to restaurants and shopping.
Stayed 3 nights in Feb 2024
Response from Erin Joseph on Feb 17, 2024
Dear Dennis, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Carlos, DAVENPORT

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel personal are very nice and the hotel is clean and all inclusive.
Stayed 4 nights in Feb 2024
Response from Erin Joseph on Feb 21, 2024
Dear Carlos, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 Poor

Heather

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very dated and badly designed. Couldnt get a late checkout even for one hour. Had no balcomny only a window that looked into corridor so had to jeep curtains closed. Was noisy, toilet leaked, tub looked old and patched. Would never stay at this property again. Ever. Staff was very nice though, and none of this was their fault.
Stayed 2 nights in Feb 2024
Response from Erin Joseph on Feb 16, 2024
Dear Heather,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 Excellent

Karlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was extremely sweet and welcoming. We loved being able to shuttle to the other properties. We had such a great experience celebrating our honeymoon here.
Stayed 4 nights in Feb 2024
Response from Erin Joseph on Feb 16, 2024
Dear Karlee, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay and honeymoon with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Lyselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence on every level
Stayed 2 nights in Feb 2024
Response from Erin Joseph on Feb 16, 2024
Dear Lyselle, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Felino, bloomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Close to what I what to see and visit. Wonderful staff, good breakfast and nice pools.
Stayed 3 nights in Jan 2024
Response from Erin Joseph on Feb 16, 2024
Dear Felino, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Paul, DIDCOT

Stayed 1 night in Jan 2024
Response from Erin Joseph on Feb 16, 2024
Dear Paul, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

6/10 Okay

Micheal Andre

Traveled with partner
Disliked: Amenities, property conditions & facilities
It’s okay but the gym and stuff was out of order
Stayed 7 nights in Jan 2024
Response from Erin Joseph on Feb 6, 2024
Dear Michael Andre, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

6/10 Okay

GfourS

Stayed 3 nights in Jan 2024
Response from Erin Joseph on Mar 23, 2024
Dear GfourS, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

4/10 Poor

RUDIE G

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay overall. The food options were limited but quite good food. There is only 1 bar so if you want to sit around one of the other pools it is quite a walk to get a drink. Staff were very friendly. The grounds were spread out in multiple building and the walk between them was pretty. The location was convenient to walk to the bank for local currency, shopping and restaurants. Going to the sister beach resort was easy using the shuttle. However, DO NOT stay in the Croton Superior room. There was nothing superior about it! The only window looked out to an enclosed hallway. It felt claustrophobic! There was no dresser to unpack our clothes so we had to live out of our suitcase. Although there were black out drapes, there was a clear glass transom over the door and the light from the light fixture beside the door meant that it was not dark in the room. If I were to go back I would definitely choose a different room!
Response from Erin Joseph on Jan 31, 2024
Dear Rudie, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 Excellent

Gregg, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Key staff members at checkin, bar and shuttle are excellent. Small quaint property with 3 pool areas to choose from and very relaxing vibe. I see why many guests return each year. Great spot for shopping and dining nearby.
Stayed 2 nights in Jan 2024
Response from Erin Joseph on Jan 31, 2024
Dear Gregg, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Hotel is in the perfect area so you can walk around and go into stores, restaurants and night clubs
Stayed 2 nights in Jan 2024
Response from Erin Joseph on Jan 31, 2024
Dear Russell, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Andyiae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Erin Joseph on Mar 23, 2024
Dear Andyiae, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Deborah

Stayed 7 nights in Jan 2024
Response from Erin Joseph on Jan 24, 2024
Dear Deborah, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

2/10 Terrible

Michelle, Malden

Stayed 2 nights in Jan 2024
Response from Erin Joseph on Jan 19, 2024
Dear Michelle, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

2/10 Terrible

syrena, treasure island

Stayed 1 night in Jan 2024
Response from Erin Joseph on Feb 6, 2024
Dear Syrena, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good way to support the locals and the hotel is beautiful!
Stayed 5 nights in Jan 2024
Response from Erin Joseph on Jan 15, 2024
Dear Lorraine, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Raffoul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly stuff very quiet and nice hotel
Stayed 2 nights in Jan 2024
Response from Erin Joseph on Jan 14, 2024
Dear Raffoul, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Brillana

Stayed 3 nights in Jan 2024
Response from Erin Joseph on Jan 8, 2024
Dear Brillana, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

O

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, responsive and excellent service.
Stayed 1 night in Dec 2023
Response from Erin Joseph on Jan 8, 2024
Dear O, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Chantelle

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my recent Stay at the Bay Gardens Hotel. The check-in process was welcoming and easy. I was very happy with the cleanliness of the room and housekeeping. The food was decent and had a wide variety. The staff of the restaurant was mostly friendly. My only suggestion is some training for restaurant staff. For example, I booked half board and was told I could only eat in the buffet while another party was told they could have ordered off the menu. Consistency in what is communicated to guests is imperative to the overall experience. Apart from that I had no issues. I love that there is a shuttle to take guests to the Beach. This was not my first time at Bay Gardens, and it wouldn't be my last. Oh yes, I traveled with my nine-year-old and he was super impressed.
Stayed 4 nights in Dec 2023
Response from Erin Joseph on Jan 8, 2024
Dear Chantelle, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

BRIAN

Business traveler
Liked: Cleanliness, staff & service
Some members of staff were extremely helpful, while a minority were not. The complimentary breakfast was marginally satisfactory, but there is a need for more options to accommodate the growing focus on healthy eating.
Stayed 1 night in Dec 2023
Response from Erin Joseph on Jan 8, 2024
Dear Brian, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property shows its age but it was fine. Enjoyed my stay. I would come again. the breakfast was good. staff was friendly.
Stayed 5 nights in Dec 2023
Response from Erin Joseph on Jan 31, 2024
Dear Elizabeth, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 Poor

Ilolochika

Business traveler, Traveled with partner
Stayed 2 nights in Dec 2023
Response from Erin Joseph on Dec 31, 2023
Dear Llolochika, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

6/10 Okay

Roland

Stayed 5 nights in Sep 2023
Response from Erin Joseph on Dec 23, 2023
Dear Roland, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

8/10 Good

Chris&Irene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked having a kitchenette and that we had infrequent neighbours. We liked the size of the hotel. We liked that meal plans were optional. The staff was friendly and accommodating. Loved the fact they had table tennis. Very happy with the free shuttle service to sister hotels.
Stayed 14 nights in Dec 2023
Response from Erin Joseph on Dec 22, 2023
Dear Chris & Irene, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.