Beautiful views. Staff could be better.
Posted Jan 18, 2016
My wife and I stayed here for our anniversary; in general it was a pleasant experience, but it was missing a few of the details that would make it a truly luxury stay. The facilities and general experience were very good, especially the beach in a small cove. If you like small, secluded beaches with amazing views, this is the place for you. The beach was by far the best part of the stay.
As for the staff, before the stay I had sent them a message asking for a bottle of champagne to be in the room for my wife and I. While in the taxi on the way to the hotel, one of their staff messaged me saying that they wouldn't do that until they had my credit card. Was it really necessary to make 100% sure that you had my credit card before you accommodated my very small request?
Upon arriving at the room, we were immediately struck with the beauty of the view and the sound of the ocean. It was very nice. The staff had left a bottle of rum punch for us, but no ice. And I discovered the ice machine was broken. No problem, I called the front desk and let them know, and asked for a bucket of ice. No ice ever came, and the repairman didn't arrive until late the following day. Not a huge deal, but you'd think that they would check these sorts of things before arrival.
The rest of our stay went off without a hitch until checkout; I added the inclusive package, yet my final bill included several items that should have been included in my package. Attention to detail could use some work.