Aerial view

Reviews of Coconut Bay Beach Resort & Spa All Inclusive

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 546 out of 1002 reviews" "
Rating 8 - Good. 314 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Property conditions & facilities
staff is very attentive property is clean safe perfect vacation !!! My favorite staff who i will visit again Lucy ❤️
Stayed 4 nights in Mar 2024

4/10 Poor

Laura A, Sinking Spring

Disliked: Cleanliness, property conditions & facilities
The property was very dated. Maintenance staff was painting outside walls to make is look fresh, while the rooms were nasty and other areas were great need of upkeep. Wooden lounge chairs were falling apart, broken umbrellas, hot tub jets did not work in the Adult Only section. We reserved a Harmony Premium Oceanview room and reported severe mold smell, ants running around tabletops, inability to control scolding hot water in the shower, the front door had 1/4" gaps around the entire perimeter. They sent housekeeping with bleach. We then demanded to speak with a manager again, finally we were moved to a new room which looked like the room advertised on their website. I would not stay here again, nor would I recommend this resort to anyone. The only upside to this place was Lucy, the resort dog, she is wonderful!
Stayed 7 nights in Mar 2024

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and staff...the grounds were beautiful and it was so close to Paradise Beach...it truly was paradise!
Stayed 7 nights in Mar 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Property conditions & facilities
Beautiful property with wonderful staff! Lots to do under a beautiful canopy of vegetation, ocean front and activity options. Vernon does a great aqua exercise class but be ready for a great energizing workout! It was awesome! We loved enjoying a quieter breakfast and dinner at the Veranda. The staff is excellent and the food was amazing! Farm to table fresh vegetables and herbs is special! The Caribbean night event on Saturday was above and beyond! The buffet style Caribbean food selections were wonderful. The entertainment was WOW! Steel drum band, stilt walkers, fire dancers, engaging DJ…Loved every minute!
Stayed 2 nights in Mar 2024

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is obvious that the ownership and management care to keep this place up and constantly improving. We believe the staff makes the property and the staff at Coconuts is the best we've experienced in a very long time. Maybe ever!
Stayed 7 nights in Mar 2024

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed on the Harmony side and it was more relaxed and quiet. Enjoyed the view of the grounds, palm trees along the beach & the sound of the waves. The Atlantic side is windy at the beach and water is rough at times but I thoroughly enjoyed it. Staff was very friendly and helpful. Food was quite good and several options are available. Lazy river was nice over on the Splash side of the resort.
Stayed 5 nights in Mar 2024

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024

4/10 Poor

Sandy

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Not at all what was advertised. Amenities and "luxury" inclusions were inaccurate. None of the restaurants advertised had reservations available. Main dining buffet food was terrible. Not a 4 star resort in my estimation. It's good for families with lots of kids. The "Adult Only" part was not separate and we shared much of the same dining and beach areas.
Stayed 2 nights in Mar 2024

10/10 Excellent

Donnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use some updating but other than that, everything was amazing. The staff were incredible. We had a couple bar tenders that everyday remembered our drinks. I would certainly consider coming back here.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jerry, Dorchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Robert Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice all-inclusive resort! Lots of restaurants, bars, pools, activities and entertainment. Highly recommend!
Stayed 6 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice resort. The staff was excellent, and we met a lot of friendly people. As "empty nesters" we got a room on the harmony side, but wandered over to the splash side occasionally to get to the beach or lazy river, and found that the family side was equally well run. The food and drinks were excellent too!
Stayed 7 nights in Feb 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coconut beach is beautiful. I would definitely come back again
Stayed 7 nights in Feb 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the layout of the property and beauty of nature. Plenty of food & pools. The courtesy and joy of serving from all staff. The newly renovated room.
Stayed 6 nights in Feb 2024

6/10 Okay

Courtney

Stayed 3 nights in Feb 2024

6/10 Okay

Logan

Liked: Cleanliness
Stayed 3 nights in Feb 2024

6/10 Okay

Ron

Stayed 2 nights in Feb 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second trip to Coconut Bay and we were had an amazing time again. The pools, waterslides, and lazy river kept everybody busy, the food was excellent, and the staff were incredible. Coconut Bay will definitely be on our list again next time we plan a family vacation!
Stayed 7 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Vonte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort for couples and families
Stayed 2 nights in Feb 2024

8/10 Good

Trevon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024

10/10 Excellent

Kapil

Stayed 4 nights in Feb 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how everything was spread out and the people were very friendly and accommodating
Stayed 7 nights in Feb 2024

10/10 Excellent

Alisha

Stayed 5 nights in Jan 2024

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coconut bay is a gem. It may not be a 5 star resort but the amenities and relaxing beach front was great. We definitely had a blast. It is a more mature/family friendly place where younger aged adults looking to party may have a harder time finding something to do. Staff are mostly nice, there are a few that can be rude but that’s like most service businesses. I would recommend it for families or those looking for a really quiet place to vacation
Stayed 4 nights in Jan 2024

10/10 Excellent

Shonagh

Stayed 5 nights in Jan 2024

10/10 Excellent

Gisele

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Love it
Stayed 7 nights in Jan 2024

10/10 Excellent

JoEllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Amazing food!!
Stayed 5 nights in Jan 2024

8/10 Good

SARA

Traveled with partner
Liked: Amenities
Why is swim up bar in kids pool? Needs better dinner reservation system. Needs music on harmony side. Needs food service on harmony side
Stayed 8 nights in Jan 2024

10/10 Excellent

APRIL, WADSWORTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

MARCI JO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and excursion selections were plentiful. They had a resort dog Lucy which was great. Pool area was nice.
Stayed 7 nights in Jan 2024

8/10 Good

Alice, Sugarloaf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of ocean is lovely. Staff were always friendly & welcoming. We especially enjoyed mornings with Bertha, during breakfast on Veranda! Food at Flip Flops was always awesome and enjoyed, especially at 11pm! Best part was the resort having Lucy (& 2 cats) there to give us guests some pet-enjoyment, as we were missing our own dog! Thank you for being animal-friendly!
Stayed 7 nights in Jan 2024

10/10 Excellent

Angela

Stayed 5 nights in Jan 2024

8/10 Good

jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at many all-inclusive resorts. It was nice that they offer transportation anytime u arrive and every hour back to airport. It is only a mile away. Staff very nice. Drinks good. Food good. Property beautiful. Temp was in the 80s, hot in the sun with a breeze which was nice. Always a breeze on this side of the island. Didnt have to wake up at the crack of dawn to get a pool chair. Beach clean. The only think i would change is the nighttime entertainment (shows) could be a bit better, and maybe I'm only saying that after visiting so many other resorts. No complaints
Stayed 5 nights in Jan 2024

10/10 Excellent

Maurice A

Stayed 5 nights in Jan 2024

10/10 Excellent

Jacob, Stockbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first solo trip. I just wanted to go somewhere out of country and put my passport to use, and im glad i did, beautiful weather year round, beautiful scenery, food is excellent, the events were amazing. Would love to visit again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth Mc Neill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, has something for everyone.
Stayed 7 nights in Jan 2024

8/10 Good

MIKE

Traveled with family
Liked: Cleanliness, amenities
Stayed 7 nights in Jan 2024

8/10 Good

Caty-Ann

Stayed 2 nights in Jan 2024

8/10 Good

Leah, Lees Summit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is super close to the airport which is a huge plus, considering everything else on the island is about an hour and a half from the airport. The staff is great! Super friendly and everyone seemed happy to be there, except some of the folks at the pool restaurant. The pools were clean, easy to find beach chairs, and wee never experienced a long wait for drinks/food. They have several restaurants but they are only open certain days a week, so make your reservations on Saturday morning when the schedule opens. The buffet was a good option too, which is open every meal/day. We enjoyed the themed nights on the pool patio and the water slides. We stayed on the adults only side which was quiet and very relaxing. We would definitely visit again.
Stayed 6 nights in Jan 2024

8/10 Good

Cristian

Stayed 7 nights in Jan 2024

4/10 Poor

donnie

Liked: Cleanliness, staff & service
This prooerty is advertised as an adult only resort. It is not. There is a very smll arra of the resort where no children are allowed. There isnt one restaurant that i adukt only
Stayed 8 nights in Jan 2024
Response from Michael Danella on Jan 18, 2024
My apologies Donnie, I am sorry you were left with the impression the entire Resort was adults only. The Harmony side (60% of the Resort ) is adults only our other side is reserved for kids and adults.Thanks for the review!

10/10 Excellent

Alicia

Stayed 7 nights in Jan 2024
Response from Michael Danella on Jan 15, 2024
We are grateful for your kind review...see you soon.Best Wishes,

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Michael Danella on Jan 12, 2024
Tyler, thanks so much for your rating...we appreciate it and you!

6/10 Okay

Amy

Traveled with family
Liked: Staff & service, amenities
We had an amazing time. The food was good not great. Rubie at the swimup bar, the bartender at the adults pool(name escapes me) and Queency our housekeeping person were all the best. Do not go here thinking you are staying at a 4 or 5 star hotel. It is an old and well used place, but still you will have fun.
Stayed 5 nights in Jan 2024
Response from Michael Danella on Jan 10, 2024
So happy you had an amazing time. And we are addressing the "well used" with a complete renovation which has already started...come back and see and thanks for your very kind comments.All the Best,

10/10 Excellent

Judy

Stayed 7 nights in Jan 2024
Response from Michael Danella on Jan 11, 2024
Judy thank you for a most excellent review....appreciate you... come back and visit...until then...Warmest Regards,

10/10 Excellent

James, Fredericton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Coconut Beach Resort & Spa! This was our second time here, once for our 20th anniversary and again for our 30th anniversary. The staff were so welcoming and friendly, and really took time to chat with us. The food was delicious and we were very impressed with the variety, as we had vegans as well as a GF intolerant person in our party. There was a great choice of restaurants and the buffet was fantastic! We were on the Harmony side, and the only recommendation I would suggest is for there to be some sort of snack shack on this side of the resort. As well, the popcorn machine at the main pool restaurant should be continually full. It’s an awesome feature but disappointing if it is empty. The pools, lazy river, and water slides are amazing and there is a spot for everyone. The view of the ocean from the pool lounges are breathtaking! The room attendants do a wonderful and thorough job and are so friendly. Our stay was over New Year’s Eve for both of our visits, and they do an INCREDIBLE evening!! The food, the drinks, the entertainment, and the staff were absolutely top notch, and the firework display was the BEST we have ever seen!! We would highly recommend the Coconut Bay Beach Resort & Spa and we are absolutely going back ourselves!!
Stayed 7 nights in Dec 2023
Response from Michael Danella on Jan 9, 2024
We absolutely loved having you....see you soon & many thanks...

10/10 Excellent

Dan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Michael Danella on Jan 9, 2024
Thanks for the five Dan...appreciate you come back and see us....

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! The staff was attentive and professional, serving us with smiles all week. As an added bonus we were there over New Year's and the party they put on was very well done! Great food and entertainment, there is something to do for everyone.
Stayed 7 nights in Dec 2023
Response from Michael Danella on Jan 9, 2024
Great review Darrell...we are deeply appreciative...wishing you well...see you soon.

10/10 Excellent

Asia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our 1 year anniversary and brought in the new year here. The staff was wonderful. Everyone was friendly and helpful. I loved the personalized notes that Sam left us every morning after cleaning our room. The food was good. The grounds were beautiful and they had a daily itinerary full of things to do. We plan on returning....
Stayed 5 nights in Dec 2023
Response from Michael Danella on Jan 9, 2024
Please do return and THANKS for the great review...see you for your second...all the best...