Ratings based on 807 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted May 10, 2017
Every single staff member is excellent at what they do! Concierge staff and bartenders (Natasha being our favorite) were amazing at showing and telling us about the island. Can't say enough great things.. look for Tony on the beach with the tours-great deal and nice way to hit some of the highlights of the island..my husband wants to come back and stay longer :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2017
Pros: Friendly and helpful staff
I enjoyed staying at this resort. The staff was friendly and helpful. There are different dining options to choose from and the food was delicious. The room was comfortable and was cleaned very well every day. Our maid left us towel animals and flowers every day. The staff was concerned about the appearance of the resort - saw painters touching up walls; gardeners pruning the grounds; and the beach chairs being cleaned every day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Awesome room with great view

Posted Apr 29, 2017
Pros: Great food, very clean, friendly staff
Cons: The power went out a few times, but it wasn't out for too long except one day when it was out for 4 hours.
Location: There are sunset cruises and shopping excursions to Castries. Lots of outdoor activities like snorkeling and paddle boarding on the beach.
Our room was beautiful and the entire hotel was so clean and nice. The food was amazing and the entire staff was very friendly and helpful. We would definitely come back.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

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Posted Apr 27, 2017
Pros: The friendly staff, the food in the ala carte restaurants, the close proximity to the beach, and the fact that it wasn't ever overcrowded.
Cons: While most everything was wonderful, it was difficult at times to get service at the pool(s) even though we tipped quite generously.
Location: Right on the Atlantic side and very close to the airport. There are many things within 30 minutes to do.
We were picked up at the airport almost immediately. The hotel is about 7 minutes from the airport which is a nice perk. When we arrived, we were greeted by name (we did have a room with concierge service), and a drink and cool towel. The concierge had already arranged our reservations at the different restaurants, including the theme night by the pool. Each day/night, we were given a little "snack" by the manager. Our refrigerator was restocked daily, and our room cleaned 2x a day which was a nice treat. I found the majority of the staff to be very friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, California

Great hotel! Would definitely stay here again!

Posted Apr 26, 2017
The hotel is 5 minutes from the airport which is amazing since the travel for us was so long. The beach is on the Atlantic side so it's not as clear but still very nice. The beach is steps away from the hotel. The staff is great! Always there to help with a smile. Had the best time here! Also, the water park is great for any age.
Comment from Hotel Management
Apr 27, 2017 by Mia, Hotel Management
Thank you for sharing your recent experience at our resort. We are so pleased that you had an enjoyable stay and look forward to your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Daily power outages!

Posted Apr 24, 2017
Overall stay was great food was great especially at the restaurants. The biggest annoyance was the daily power outages sometimes 6x in a day Twice while I was in the shower heard different reasons. First was the local hydro company second was they didn't have enough gas for the back up generator. Whatever the reason it was a huge annoyance drink machine we're down water park was down and no power for over 2 hours and several times a day. If your going for there beach this isn't the spot for you even though they raked the beach several times a day seaweed was an issue. The breeze off the ocean was a welcomed relief to the heat. And literally the resort is around the corner from the Airport 5 mins drive!! Arriving at the resort you receive a welcome drink and cool towel,which was a nice touch! Overall we had a great honeymoon and met great people!!
Comment from Hotel Management
Apr 27, 2017 by Mia, Hotel Management
We appreciate your feedback. We thank you for your patience as we upgraded our generators to prevent future power disruptions. We hope to welcome you back to make amends and prove to you that this is not the norm. Thank you for choosing Coconut Bay.
3 out of 5
by A verified traveler from Maryland

So excited to see St. Lucia but what a let down...

Posted Apr 16, 2017
Pros: Loved the 3 restaurants on site, Calabash, Silk & Capri were absolutely WONDERFUL!!! Kerdy from Kerdy's Bar on Paradise Bch & Lenis from Kite Surfing
Cons: More staff to accommodate a 97% booked resort, attention & care towards guests & respect towards others by not bickering in front of paying guests
Location: LOVED the off-site touring company called Real St. Lucia (run by Janus)...THIS tour company made our Vacation!!!
Loved the location of the resort-on the Atlantic side with nice breeze and Caribbean feel BUT-lacking in staff to accommodate the busy week! Room was not the room requested as well as a VERY lumpy and tilted bed (due to problems with legs on bed). Had paid extra for Concierge amenity but only had refrigerator refilled twice during the 7 day stay and calls to the concierge to re-fill with water and juices were ignored. Housekeeping did the minimum and were not able to refresh our towels daily; came back from beach to see 3 Bath towels and 1 face towel and we were a family of 2 Adults & 2 Teenagers...Was surprised to see Resort Personnel bickering and made me think the Management of Coconut Bay must be part of this issue. Witnessed bar tenders, servers and housekeeping being very short, rude and ill tempered towards each other (and felt their misery misplaced towards me when asking questions, for drinks, etc.). Tried to stay positive and enjoy the beautiful island and our much needed vacation BUT would never go back to this resort EVER. I did complain (in a very nice way) to the Concierge Manager, he said he would investigate and get back to me - never heard from him before we left-no surprise. At least the Staff was consistent in their bad-behavior...
Comment from Hotel Management
Apr 27, 2017 by Mia, Hotel Management
Thank you for your review. As we are striving to improve our guests' experience every comment is appreciated. We are disappointed to learn that your experience was hindered by ill behaved staff members and will definitely look into this matter. Thank you for choosing Coconut Bay and we hope to welcome you back in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from Maryland

Get away and relax!

Posted Apr 15, 2017
Pros: Staff Room Views and Location Signature Dining
Cons: Power system - Periodically goes out throughout the day. Buffett dining area is very hot - poor ventilation
Location: Sunset cruise - very nice. Attended a Full Moon Beach Party - held by the hotel - shuttled to site. Very fun! Close proximity to airport - perfect.
We enjoyed a 6 night stay at the Coconut Bay Resort. We were upgraded to a Harmony Suite with concierge service. The staff considers every detail when planning for your arrival, e.g. cold, refreshing towels and a signature cocktail as you arrive in their lobby. Many choices for dining, swimming, drinking and sun bathing. Staff is always available to answer any questions or assist you as they go out of their way to greet you every day. (We loved seeing Bertha at the buffet each day and Eric and Alden were top notch in the concierge department!) Would recommend this outstanding resort for any couple looking for romance and relaxation! Keep in mind, this resort also has a Splash water park side that is great for families.
Comment from Hotel Management
Apr 27, 2017 by Mia, Hotel Management
Thank you for sharing your recent experience at our resort. We are thrilled that you enjoyed rest and relaxation with us. Thank you for choosing Coconut Bay. We eagerly await your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great amenities & close location to tourist sites

Posted Apr 15, 2017
We had a great time at coconut bay for our honeymoon. Every day was loaded with endless activities to do. The hotel staff were courteous. There were so many food options. The location was perfect for us adventure seekers. A tour is a must and the hotel provides many options.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Fantastic location, people, and property... GO!

Posted Apr 5, 2017
Pros: See above - top things to me... - best staff I've seen in Caribbean (friendly, helpful, great genuine people) - so relaxing - enjoy!
Cons: Would love to see a long boardwalk/deck running out from the shore (over the reef). Would also love to rent a fishing rod!
Location: Just 5-10 mins. from airport. L-O-N-G beach to walk! Snorkeling, zip line, mud baths, gardens, volcano, waterfalls - within 1/2 day (enjoyable) trip.
Just got back from 7 night stay on April 4th. Resort is literally 5-10 mins. from the airport! Had drinks in hand within 15 minutes. Very few flights each day so it's fine being close to airport. First impression? Wonderful lobby - the kind you like to hang out in for sure - and great breeze. The staff is over the top friendly and helpful. Best that I've seen anywhere in the Caribbean. The rooms are a bit small/narrow, but adequate and comfortable. Get the rooms on the 4th floor (top floor) for the best views of the ocean. It's worth getting the Concierge Jr. Suite (they take care of check in, schedule dinner reservations, activities, etc. - well worth it). Food/beverages? Great, top shelf liquors (Patron Tequila, Grey Goose, etc.). Food in the main 'buffet' diningroom is fine - if you can't find what you want, there's no hope for you. The other restaurants are good too - especially Callabash. Property - unbelievable. Very private/quiet on the 'adult' Harmony side. Beach is so long - plenty to walk. Swimming is wonderful. Plenty of shade if that's what you want too. Horseback riding along their private beach on the property! Get ready to enjoy yourself to the fullest at this place. We're definitely coming back. Booked all through Expedia - was very smooth. Excellent way to spend our 25th anniversary!