Outdoor pool

Reviews of Habitat Terrace Hotel

3 out of 5
Habitat Terrace Hotel
Crn of Old Military Rd and Habitat Drv., Gros Islet

Reviews

8.0

Very Good

Rating 10 - Excellent. 29 out of 66 reviews" "
Rating 8 - Good. 21 out of 66 reviews" "
Rating 6 - Okay. 8 out of 66 reviews" "
Rating 4 - Poor. 4 out of 66 reviews" "
Rating 2 - Terrible. 4 out of 66 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place fr I endly pol
Stayed 1 night in Dec 2021
Response from Maria Laura on Dec 20, 2021
Good evening Mr Francis, Thank you for your kind compliments shared. We trust that we will have the pleasure of welcoming you back home and you will refer your family and friends so that they too can experience the hospitality of the team.

8/10 Good

RohnJ, Caribbean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager has excellent customer service, she was warm, welcoming and very humble. The security guard was very kind and helpful. A wonderful place to stay away from home.
Stayed 2 nights in Nov 2019
Response from Coreen on Nov 11, 2019
Hi Rohn, thanks and looking forward to welcoming you back. Warmest regards

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2019
Response from Habitat Terrace on Nov 2, 2019
Oh, thank you for a great review, looking forward to welcoming you back. Cheers

6/10 Okay

Verified traveler

Stayed 5 nights in Jul 2019
Response from Habitat Terrace on Sep 7, 2019
Thank you for your feed bac. Kind regard

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything the rooms are big the service are very good the location i love it
Stayed 9 nights in Jul 2019
Response from Coreen on Aug 14, 2019
Thank you from all of us at Habitat Terrace.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coreen, the front Desk Manager was very professional and , empathetic, she made sure that we were taken care of, for our late night check-in, and assisted us with proper information that made our stay a very pleasant one.
Stayed 3 nights in Aug 2019
Response from Coreen on Aug 5, 2019
It was truly a pleasure having you and thank you so much as we look forward to your next visit. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Coreen on Jul 28, 2019
Thank you for your review.

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019
Response from Coreen on Jul 28, 2019
Thank you for your review Kind Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Angela on Apr 11, 2019
Thank you, We will work on improving our score.

2/10 Terrible

CarlosG, New York, NY

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We ended up at this property by no choice as the place we originally reserved (Tranquil Sunset) was overbooked and cancelled on us. They referred us to Habitat Terrace as they have a relationship with this hotel, and since all this was last minute we didn't have much choice. The room smelled badly, there was water filtration from the living room ceiling and mold all over. There was only 1 A/C in the entire apt and was in the bedroom but wasn't working well. We had to open the windows to survive the mold smell even though it was a hot night. Next day we left the apt early and didn't return until very late at night to sleep and go to the airport. Avoid this place!
Stayed 2 nights in Feb 2019
Response from Angela on Apr 30, 2019
We would have appreciate it if this was brought to our attention while you were on property, We have not had any other complaint regarding mold etc, however we will look into it.

10/10 Excellent

Toujoula, Hyattsville, MD

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful.. wonderful atmosphere. Extremely tropical feel.
Stayed 1 night in Feb 2019
Response from Angela on Mar 12, 2019
Thank you for this wonderful review. We would love to welcome you back.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely location away from main spots. Good food and friendly staff as well.
Stayed 14 nights in Feb 2019
Response from Angela on Feb 26, 2019
Thanks for this great review. It was a pleasure hosting you and looking forward to welcoming you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff Angela, Yvonne and Dave were all very helpful
Stayed 8 nights in Feb 2019
Response from Angela on Feb 26, 2019
It was such a pleasure hosting you. Please do visit again soon. Sunshine greetings from St, Lucia

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holiday
My husband and I stayed at Habitat Terrace for 2 weeks and had a great time. It was a lovely place to come back to at the end of a busy day. Very peaceful and relaxing. Angela and Yvonne were wonderful. Nothing was too much trouble.
Stayed 1 night in Feb 2019
Response from angela on Feb 21, 2019
It was a real pleasure hosting both of you. Thank you for choosing Habitat Terrace. We look forward to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Amazing service from Yvonn and her husband. Great breakfast as well...
Stayed 1 night in Feb 2019
Response from angela on Feb 15, 2019
Thank you very much for your positive feedback. I will pass on to Yvonne and Dave.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from Angela on Dec 16, 2018
Thank you for your review . We will look into the areas that require improvements

4/10 Poor

Verified traveler

The room need improvement
The room need extra TLC, the beach and restaurant was far had to take transportation
Stayed 14 nights in Nov 2018
Response from Angela on Dec 1, 2018
We are currently updating our rooms. The beach is only 7 minutes by car or taxi. I can understand you thinking its far if you choose to walk. Thank you for staying with us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing time, staff were very helpful. Loved the pool.
Stayed 3 nights in Apr 2018
Response from Rebecca Edwin on May 17, 2018
Thank you for the great review. We were happy to have accommodated you.

2/10 Terrible

Sadese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horribleeeeee ! Far from everything . U basically in the woods ! The room smell like it wasn't used in months . The owners family walking around your room . Basically can see inside your room . I didn't even stay the night I left after I check in . They refuseee to give me my full refund after I didn't even stay two hours . They so desperately need of money
Stayed 2 nights in Jul 2017

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Cheryl and her fine team gave a large slice of paradise We were made to feel more like family than guests and from the gardener to the maid and security nothing was too much trouble Well placed for the marina pigeon island and the capital this is a clean safe well kept little gem offering excellent value for money A rental car a must to maximise the Saint Lucian experience
Response from General Manager on Mar 2, 2017
Dear D, We are happy to have accommodated you. We look forward to accommodating you in the future.

8/10 Good

kenneth, Rosedale,New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and grounds well kept.The staff was very helpful in anything you ask for.The owner,Ms Skeete went out of her way to take us to the beach or to a nearby restaurant as I did not drive in St Lucia.I highly recommend this hotel especially for its homely and friendly atmosphere.

8/10 Good

Anirudh, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Clean environment, friendly and helpful staff. A bit out of the town so you need transport.

10/10 Excellent

fredrick, Batavia, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic accommodations
Great place to live in while you visit St. Lucia. The personnel were responsive to all our needs.

10/10 Excellent

kubir, trinidad and tobago piarco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
my stay at your hotel were very decent hotel staff were very helpfull also the environment were tidy just the only problem is the pool it prob needed a pain over but on a overall very nice the hospitality were amazing as it were my first time in st lucia look out for my stay coming june...

10/10 Excellent

Sarah, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need in a hotel!
This hotel was great, everyone was super friendly, the rooms were clean, nice little pool, plenty of parking and relatively close to Rodney Bay. Getting here was a little tricky as the roads are labeled which makes getting directions tough, I would suggest that you get a GPS as that's probably the only way you could find it. (Also, know they drive on the left side of the road here...)

10/10 Excellent

Bo, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place up in the hills
Nice, colourful, and clean. It's located a short drive from Rodney Bay, but a car is essential. We had a little problem getting wifi signal in the room, but the personal did their best to change our room to one with stronger signal.

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Maureen, London

Liked: Cleanliness, staff & service, room comfort
Home from home ..........
Nice boutique B&B with a family feel. Good size, clean rooms. Helpful staff.

10/10 Excellent

alan hemphill, sugar land, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitat Terrace - on the hill overlooking marina
My 2-day stay was fine. The hotel owner is very charming, and the hotel was definitely sufficient for my stay. Finding it is a bit difficult at night, so it is best if you are driving a rental car to look for it in daylight hours. Once you get on the Old Military Rd on the hill behind Key Largo, just look for the brightly-painted building. You cannot miss it. Roads on the hill can be quite narrow and full of potholes, so all the more reason to arrive during the day.

8/10 Good

Andy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful setting
Stayed here for two weeks on a work trip. Didn't want distractions, and did want a kitchen, so Habitat Terrace was ideal. Staff very friendly and helpful!

10/10 Excellent

alan hemphill, sugar land, tx

Liked: Cleanliness, staff & service, property conditions & facilities
Habitat Hotel - Up the hill from Key Largo
I was very satisfied with my stay. The only negative was/were the few mosquitoes flying around the room at night time. Maybe hotel management can look at covers to put on the shower drains, since that is mostly likely from where they came. Cheryl is a very good hotel hostess and very people-oriented, something not seen very often in hotel management these days.

10/10 Excellent

Terry, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheryl owner landlady
lost luggage found by landlady Cheryl/excellent care/good rum punch/i hope to return.

4/10 Poor

Richie spice, Trini

Liked: Cleanliness
Disliked: Staff & service
Not what we expected
Hotel wasn't too bad, just that seeing pictures on the web site we expected a lot more. Hotel is far from the 'city area' a car is definitely needed. The food at hotel was expensive.

10/10 Excellent

Judgey, Brighton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff

8/10 Good

Neil, Key Largo, FL

Liked: Property conditions & facilities, room comfort
When we arrived at 4 PM (we had sent an email noting we should be there between 4 & 5 PM), there was no one at the hotel and we learned later we were the only ones booked there (It was the beginning of their slow season). The property is surrounded by a wall with a security gate, and we waited about 15 minutes until the taxi driver's calls were answered by the son of the owner who was living next door. He apologized profusely was very responsive and helpful. Because of our wait, he upgraded us to the "Bridal Suite", which had a great view of Rodney Bay and was very large -- about 1200 sq ft with a living room and kitchen. Because the suite was not fully ready for guests, it could have been a bit cleaner, but the rest of the hotel appeared to be very clean. The grounds had some lovely small gardens. We would stay there again, but would make a point of having someone there when we arrived.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Jazz Fest but very quiet and peaceful
Very nice quiet quaint little place. Staff very very friendly and helpful. Felt like a bed and breakfast more than a hotel. Food there was expensive but we did have a small kitchenette in our room so we just cooked.

8/10 Good

Felipe, Criciuma/SC Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family atmosphere.
Family house recently renovated to serve as hotel. Rooms are very nice and owner and staff are very friendly. Excellent value! No restaurant, but just a quick taxi ride will away are two areas with plenty of options. Free internet access and a car to be rent which belongs to the hotel. Definitely recommend this cosy hotel.

10/10 Excellent

Karen, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Stayed at this hotel in January 2013 after a last minute change for a different hotel booking. Was a bit apprehensive as was a last min change, but need not have worried. This hotel provides a home from home service, its in a lovely location, the gardens are stunning thanks to the wonderful gardener Karan, and the ALL the staff are the most helpful warm approachable people you could ever meet. Cheryl hotel owner was always available and helpful to all ones needs. a very lovely lady, a delight to have met her. Loved the hotel, loved all the staff, very very clean thanks to the lovely Shirley. Def stay here again. Karen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value for money. Staff are very friendly and the beds are comfortable. Environmentally friendly

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Service and location
The service(s) was sub-par. Information as listed on the hotels.com website about this hotel was grossly embellished. There was no "restaurant(s) in hotel", "shopping on site" (besides a few products for sale in a hutch at the entrance) or "free wi-fi" in the room, as was all listed under the amenities section of the hotel, on the hotels.com website. There was no soap or any other toiletries at the sink in the room. All my towels were only changed once during my entire stay. The iron provided, on request, was broken.

10/10 Excellent

flores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value !
wonderful place, beautifully kept and the owner and staff were very warm and courteous.

10/10 Excellent

Henk and Lianne, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel within village and nice locals
Hotel on hill with view on the sea. About one hour walk to Rodney Beach, but it is a pleasant walk along gardens and peoples, which you can talk with. The hotel hostess is very friendly and helpfull. Also a very good cook, when you like local food. She is also willing to help when you need transportation to nearby places or need advice on sightseeings. Do not miss the friday's streetparty in Gross Islet, with a lot of local food, music and dancing. The gardener has a lot of knowledge of the plants and animals and you can have nice talks with him on gardening. The habitat of this hotel was for us just the place to feel like at home.

2/10 Terrible

Vince, Manhattan, New York, NY, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HABITAT HELLHOLE
From the moment we entered I was disappointed with the size of the pool. It is literally the size of a small jacuzzi. To eat here will cost you $18.00 US currency for a breakfast. That is a total rip off. When I asked can to use the phone to book some excursions I was told it will cost me $1.00 US money per minute. Again, total rip off. The room was filled with mosquitoes, outdated, the pillows were terrible, the bed was horrible, there was no hot water for when we want to shower. The fawcet was broken.This place is just GROSS, they have a "green policy" see picture below where they will not give you any new towels. every 3 days you get a new towel. The manager freaked out when she found out I took the towels and a bed sheet to the beach, and then told me that she would have given me beach towels and a beach blanket. Ok well why you didnt tell me any of this on our arrival instead of trying to shake us down for every dollar we have. You will see the pictures that I posted, pictures do not lie. I would never stay here again and I seriously advise anyone not to go to this dump. You will truly regret it. Also we were supposed to get a room with cooking area, that didn't happen. the fridge kept our items barely cold, didnt even work right. room was dirty with holes in the walls filled with concrete, tiny little tv to watch. i think they can afford a new TV. when i took the pillow case off, the pillow is gross. just look at the stains. The bed sheets had stains. GROSS!
tiny little pool
broken shower fawcet - no hot water.
look at this gross pillow. look at the stains on it. this is totally gross. i used my sweater as a pillow and bc of these animals, i left it there accidentally.
oh the toilet seat, when you sit on it, it touches your back, GROSS ! not to mention flys come up the drain in the shower. just disgusting.
Response from Becky1981 on Oct 5, 2018
Happy to inform you that the Hotel has come a long way since 2012. Thank you for the review....

8/10 Good

helen, UK, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel, nothing too much trouble for the staff, I would definatley stay again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitat Terrace - a great guest house
I can't fault this guest house it was such good value for money. The guest house is in a little village above Rodney Bay so offers a respite from the busy Rodney Bay area but is still only a 20 minute walk or 5 mins and few dollars in a taxi. The rooms were decent and the pool great for a dip to cool off. What really makes this place is the staff, they couldn't do enough to help. Cheryl, the owner, went out of our way to find us a car to hire after BA/Avis let us down and Rasta (the gardner who's real name I never learnt) helped us cool our sunburn with aloe vera from the garden. I highly recommend Habitat Terrace if you want to escape the big all inclusives in tow. We loved it and if we go to St Lucia again I would head back here, it beat the all inclusive we stayed in for half the trip hands down!

8/10 Good

Léonie, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Habitat Terrace- perfect location
We had such a great time in St-Lucia and Habitat Terrace was in a great location. In a residential area, but a 15min walk to the Marina or the beach. The staff is incredible, they make everything to make you feel confortable. I would go back without any hesitation.