Outdoor pool, sun loungers

Reviews of Bay Gardens Marina Haven

3 out of 5
Bay Gardens Marina Haven
Rodney Bay Marina, Gros Islet

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 184 reviews" "
Rating 8 - Good. 79 out of 184 reviews" "
Rating 6 - Okay. 18 out of 184 reviews" "
Rating 4 - Poor. 4 out of 184 reviews" "
Rating 2 - Terrible. 5 out of 184 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Alessandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i really like the hotel in general, the worker is always very attentive with us, us because it was 5of us and we stayed for 5 nights. i did not like the amenities to store by walking. because it was hot and i did not rental a car. i would love coming backspin that i can, because i did really like the hotel specially and the country and the people. i did feel very safe in this Hotel.
Stayed 6 nights in Feb 2024

10/10 Excellent

Gayle

Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan, St. George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very hospitable and reall try to Make sure that you are comfortable and satisfied. All staff interactions were awesome
Stayed 3 nights in Feb 2024

2/10 Terrible

jim

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Blasting music to 2 AM is ridiculous
Stayed 1 night in Feb 2024

6/10 Okay

John

Stayed 1 night in Jan 2024

10/10 Excellent

Finbar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great no complaints
Stayed 1 night in Jan 2024
Response from Ms. Marshall on Jan 19, 2024
Thank you for choosing Bay Gardens Marina Haven and for your review! We're thrilled to know you enjoyed your stay.Looking forward to welcoming you back soon. Your satisfaction is our top priority!

8/10 Good

Adrian

Stayed 2 nights in Jan 2024

8/10 Good

Merline

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendliness, cleanliness and staff professionalism
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Stayed 4 nights in Dec 2023

8/10 Good

Shuna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a few nights prior to flying back to uk after a fortnight of island hopping. The hotel is very convenient for the Marina with bars and restaurants etc. We were also able to walk to Gros Islet for the Friday Night Street Party. Felt safe doing so, although we did not stay late. The staff at the hotel are all amazing. Very helpful and friendly! Loved our stay.
Stayed 3 nights in Nov 2023
Response from Ms. Marshall on Jan 19, 2024
Thank you for choosing the Bay Gardens Marina Haven and for sharing your positive experience! We're thrilled you enjoyed your stay.Looking forward to welcoming you back soon.

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel and staff went over and beyond to satisfy the clients.
Stayed 7 nights in Oct 2023

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dropped my wallet as I left checked out of the hotel. I didn't realize it until about 45 minutes later. When I returned to the hotel the staff had secured my wallet and locked it up. All the contents, including approximately $1,000 US dollars was still in the wallet. I can't express how GREAT the staff was!!!!
Stayed 3 nights in Oct 2023

6/10 Okay

Kerneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth, I cannot remember the receptionist’s name but she was amazing all through my stay. She was very pleasant. The room was appropriate for it’s cost. Noted: one of the plastic balcony chairs were broken, the sheet was torn and the bed skirt was dirty. The breakfast was satisfactory, good local food. One day my cream cheese appeared moldy but I was not quite sure so I dumped it. I ordered dinner one night and received five (5) calamari rings on a plate for $14USD which in my opinion was insane. It was returned with no issue. I received my complimentary drink which was strong and enjoyable. Housekeeping was also quite satisfactory. The shuttle irritated me one day, literally drove me around for 45 minutes, almost twice the time it usually takes. The driver just made eye contact and gave no reason, I told the receptionist but it ended there. The shuttle was otherwise reliable and on time. The pools were clean both at the Marina Haven and at the Resort. Pool towels are available but I was not informed. I saw another family receiving towels on my last day which I when I found out towels were available to guests. Overall, my stay was good. The male servers were a bit flirtatious, just one went a bit beyond my limit but the others were respectful and charming from a distance. I am likely to consider here for another stay, with room for recommendation to others. Reasonably priced budget stay.
Stayed 5 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel with beautifully kept rooms and pool. Exceptionally friendly staff made us feel right at home. We only had the pleasure of staying one night, but used the shuttle to their sister property the next day to enjoy the beach. Would definitely stay again and recommend to anyone.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and very spacious
Stayed 3 nights in Oct 2023

10/10 Excellent

Francica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Oct 2023

10/10 Excellent

Shevalin

Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was GREAT! The hotel is clean and well maintained but is a bit dated.
Stayed 7 nights in Oct 2023

10/10 Excellent

Francica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very friendly
Stayed 4 nights in Oct 2023

10/10 Excellent

Compton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at bay gardens hotels
It was a lovely getaway for my wife and I. Quiet and relaxing. The staff were all very friendly and helpful. I would definitely recommend my friends and family to stay here.very satisfied
Stayed 1 night in Oct 2023

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. The hotel's free shuttle was great.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 29, 2023
Dear Nichole , we're delighted that you enjoyed our amenities. Your positive feedback is greatly appreciated, and we hope you'll have the chance to explore even more of our amenities during your next visit. Thank you for staying with us.

8/10 Good

Stevanna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anazingly interpersonal management and staff who make guests feel like part of a family. Will definitely stay again!
Stayed 16 nights in Sep 2023
Response from Manager on Sep 29, 2023
Dear Stevanna, it was an absolute pleasure having you as our guest. We're thrilled to hear that you had a fantastic experience. Our team strives to provide the best service possible, and your positive feedback is truly rewarding. We can't wait to have you with us again soon.

8/10 Good

Colleen

Liked: Cleanliness, staff & service
The hotel was great for families and the staff was amazing
Stayed 3 nights in Sep 2023
Response from Manager on Sep 30, 2023
Dear Colleen, thank you for the lovely review. it was a pleasure having you here with us and we look forward to seeing you soon. Kind regards

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Manager on Sep 19, 2023
Good afternoon, thank you for sharing your experience during your stay. we thank you for the great review and look forward to seeing you soon. have a good afternoon.

8/10 Good

kevin kurtis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect
Stayed 3 nights in Aug 2023
Response from Manager on Sep 19, 2023
Dear Kevin it was a pleasure having you here and we hope to see you again soon.

10/10 Excellent

Curtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing
Stayed 1 night in Aug 2023
Response from Manager on Sep 19, 2023
Hi Curtney, we cook with lots of love and is happy to see you enjoyed our delicious cuisine. thank you for staying with us and see you soon

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 19, 2023
Dear SamuelGreetings and thank you for your review, and we will try our outmost best to ensure your next stay is of a better experience.

10/10 Excellent

Keven

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and service-oriented Staff. It was a pleasure to have been there for 8 days.
Stayed 8 nights in Jul 2023
Response from Manager on Sep 19, 2023
Dear Keven, it was nice having you here with us at the haven, thank you for the lovely review and we look forward to seeing you again in the near future

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very load. A couple came out to 5he pool area at 1:30 am and was screaming and yelling for about an hour. No one from the front desk ask them to stop.
Stayed 1 night in Jul 2023
Response from Manager on Sep 30, 2023
Dear James, thank you for sharing your thoughts on your recent visit. We apologize for the inconvenience you experienced during your stay. We have taken note of your concerns and will work diligently to rectify it.Your feedback is invaluable to us, and we hope you'll consider giving us another chance to provide you with a more satisfying experience.

8/10 Good

Lennon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Manager on Sep 19, 2023
Dear Lennon, thank you for your review and hope to see you back in St Lucia soon

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in hotels a lot and the customer service was the best I have had. They really bent over backwards to make us feel like a true guest. Totally worth it. The shuttle to the beach was worth the price of admission alone.
Stayed 2 nights in Jun 2023

10/10 Excellent

Antonio

Stayed 7 nights in Jun 2023

8/10 Good

Shakharie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

Norman

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
the staff at the marina is exceptional,front desk was extremely helpful. vernessa was very professional,very resourcefuland always on top of everything.great general manager made me feel at home.
Stayed 2 nights in May 2023

4/10 Poor

Jesus

Stayed 8 nights in Apr 2023

8/10 Good

Cheryl

Traveled with family
Liked: Staff & service
Staff was friendly. Rooms were okay but need an upgrade.
Stayed 1 night in Apr 2023

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb package and well known
Very friendly front desk lady Onika, look after my cousin who landed several hours before us. She was very attentive to all our requests and need, extremely friendly staff, and great shuttle service between the restort locations and town. Our all inclusive mean we could eat and drink at each location, and also included massages too!
Stayed 7 nights in Mar 2023

10/10 Excellent

denise hazlon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Mar 2023

10/10 Excellent

Whitney

Stayed 1 night in Feb 2023

8/10 Good

George P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Marina. Good breakfast.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Manager on Dec 10, 2022
Dear Guest thank you for a great review it has truly been a pleasure having you stay with us, and we look forward to seeing you again soon

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on Dec 10, 2022
Thank you for such a lovely review and thank you for choosing our property. it has been a pleasure having you here. look forward to your return soon

8/10 Good

Ryan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were wonderful and very friendly and helpful. The staff are the shining star of the hotel. The shuttle bus to the other bay garden resorts are great, being able to take the shuttle to the beach resort was great and loved using the facilities and having drinks at the other hotels was very convenient. The room was ok, bed was comfortable. Good water pressure in the shower. I did feel the room cleanliness was ok I would stay here again.
Stayed 3 nights in Oct 2022
Response from Manager on Dec 10, 2022
Dear Ryan, it was a pleasure having you here with us and thank you for the feedback. We look forward to your return. have a great day

10/10 Excellent

Kim

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel staff are brilliant food very good rooms are very clean
Stayed 1 night in Sep 2022

8/10 Good

Wilber

Stayed 1 night in Sep 2022

6/10 Okay

Nicola

Stayed 4 nights in Aug 2022

10/10 Excellent

Ella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great service They make you feel like family from the time you step foot at the resort. Keep up the great work. Kudos.
Stayed 1 night in Aug 2022

8/10 Good

Winifred

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property, but was hard for my travel partner to climb 3 flights of stairs.
Stayed 3 nights in Jul 2022

8/10 Good

Kimberley, Freeport

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, relatively affordable hotel located only a couple minutes from shopping malls, restaurants, and multiple beaches, including the water park, where access is complimentary for hotel guests. The staff are very friendly and accommodating. The breakfast each day was delicious and had quite a few options each morning. The bathrooms are also very clean and functional, and the provision of shower gel, shampoo, conditioner, soap and lotion in dispensers were greatly appreciated. I definitely recommend staying here and will do so again on my next visit to St Lucia
Stayed 3 nights in Jul 2022