Front of property

Reviews of Mystique St Lucia by Royalton

4 out of 5
Mystique St Lucia by Royalton
Reduit Beach, Gros Islet

Reviews

7.6

Good

Rating 10 - Excellent. 194 out of 504 reviews" "
Rating 8 - Good. 147 out of 504 reviews" "
Rating 6 - Okay. 78 out of 504 reviews" "
Rating 4 - Poor. 37 out of 504 reviews" "
Rating 2 - Terrible. 48 out of 504 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Marla K.

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Kenneth

Liked: Cleanliness
It does have a very nice beach.
Stayed 6 nights in Mar 2024
Response from OCM on Mar 18, 2024
Dear Kenneth,Thank you for providing feedback on your stay with us here at Mystique St. Lucia.Regards,Mystique St. LuciaManagement Team

10/10 Excellent

Cerasela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a beautiful beach and the grounds are immaculate. We had a great stay!
Stayed 9 nights in Mar 2024
Response from OCM on Mar 18, 2024
Dear Cerasela,We value the input you gave us about your experience staying at Mystique St. Lucia.We take great pride in providing each and every guest with exceptional service, therefore it fills us with great joy to hear that our hosts and your entire trip exceeded your expectations.We value your opinions and look forward to hearing from you about any upcoming trips.Warm regards,Mystique St. LuciaManagement Team

4/10 Poor

Zachery Christopher, Cobourg

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is beautiful but the hotel is a dump with terrible food and no entertainment. Thankfully it is being torn down in a few months.
Stayed 7 nights in Mar 2024
Response from OCM on Mar 18, 2024
Dear Zachery Christopher,We appreciate you choosing us for your recent vacation and taking the time to leave us a review.Customer service is our resort's top priority, and we sincerely apologize for any service errors that may have happened. We assure you that the issues mentioned do not accurately represent our resort's true service culture and heritage.We regret not being able to meet or exceed your expectations throughout this vacation. We sincerely apologize for any inconveniences you may have had during your visit. We have taken note of your concerns and forwarded them to the relevant managers for additional research and proper resolution.Warm regards,Mystique St. LuciaManagement Team

2/10 Terrible

Blinera

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from OCM on Mar 18, 2024
Dear Blinera,We greatly appreciate the time you have dedicated to providing us with your significant feedback. We highly appreciate your honesty and would like to sincerely apologize for the difficulties you experienced during your tenure with us. Unfortunately, we were unable to meet your expectations, even though our aim was to ensure that every guest had a memorable and enjoyable experience. Unfortunately, your experience is extremely sorrowful. We sincerely apologize. We are currently engaged in efforts to promptly address your concerns and implement preventative measures to avoid their recurrence in the future. We want to assure you that we highly appreciate and give priority to your concerns. We appreciate your continuous feedback and apologize for any inconvenience this may have caused. We sincerely apologize.Yours faithfully,Mystique St. LuciaManagement Team

2/10 Terrible

Noah

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from OCM on Mar 18, 2024
Dear Noah,We are grateful that you choose us for your recent holiday and for dedicating time to provide us with a review.Ensuring excellent customer service is our utmost concern at our resort, and we really regret for any lapses in service that may have occurred. We can guarantee that the cited concerns do not adequately reflect the genuine service culture and legacy of our resort.We apologize for not being able to meet or surpass your expectations during this vacation. We offer our heartfelt apologies for any disruptions you may have experienced during your stay. Your complaints have been duly noted and escalated to the appropriate managers for further investigation and appropriate resolution.Sincerely,Mystique St. LuciaManagement Team

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful beach, good buffet, excellent balcony on ocean front, rooms need a little sprucing up, no TV in bedroom
Stayed 5 nights in Feb 2024
Response from OCM on Mar 14, 2024
Dear Lori,Thank you for choosing us and we appreciate you providing feedback. Warn regards,Starfish St. LuciaManagement Team

10/10 Excellent

Elsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well kept. Loved the pool and swim up bar.
Stayed 6 nights in Jan 2024
Response from OCM on Feb 9, 2024
Dear Elsa,Thank you for choosing Mystique St. Lucia. We are excited to know you were satisfied with your stay. We are more than happy to host you again. Warm Regards,Management TeamMystique St. Lucia

2/10 Terrible

Trevor

Stayed 3 nights in Feb 2024
Response from OCM on Mar 25, 2024
Dear Trevor,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your valuable input as it helps us understand areas where we can improve and enhance our guests' experiences.We sincerely apologize for any inconveniences or shortcomings you may have encountered during your stay. Providing a seamless and enjoyable experience for our guests is our top priority, and we regret if we fell short of meeting your expectations in any way.Your feedback is invaluable to us, and we will take your comments into careful consideration as we strive to continuously improve our services and amenities.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience.Warm regards,Management TeamMystique St. Lucia

4/10 Poor

Michael

Stayed 5 nights in Jan 2024
Response from OCM on Feb 9, 2024
Dear Michael,Thank you for providing feedback. Your input is very important to us.Warm regards,Management TeamMystique St. Lucia

4/10 Poor

Funmilola

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately I didn’t have the best experience at this hotel. The room that I initially checked into was an outdated room that needed to be renovated. The room looked completely different from the pictures online. I would have never selected this resort. if I saw the pictures in advance. Food could have been better. For it to be a Caribbean island the food was a 5/10. The chefs can do a better job! The food outside of the dining hall menu needs to be updated. The quality of the food needs to be better. More chicken in the quesadilla. It’s not supposed to be flat! The resort should also have a premium drink package available to clients like myself that prefer top shelf drinks. I shouldn’t have to pay extra at an all inclusive for topself liquor. Overall what saved my trip was the staff. But everything else needs improvement ASAP!!!!!!
Stayed 4 nights in Jan 2024
Response from OCM on Jan 29, 2024
Dear Funmilola,We sincerely appreciate your time in providing feedback and your selection of our services for your recent vacation.We sincerely apologize for the service deficiencies that have transpired, as it is our utmost priority to value the time of our guests and guarantee their complete gratification at our resort. Our resort's authentic service culture and historical legacy are not faithfully reflected in the concerns that have been raised, we can say with absolute certainty.For any complications that may have arisen during your sojourn, please accept our profoundest apologies. Regarding the conduct of additional investigations and the implementation of suitable measures, we hereby acknowledge and relay your concerns to the relevant administrators.Regards,Mystique St. LuciaManagement Team

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness
Really enjoyed the trip but hard to ignore a few things…the hotel was overbooked so I was sent to a completely different hotel my first night. Was told I would have a room the next day by noon… it wasn’t until 5 pm the next day that I had a room. They upgraded us to all inclusive and the presidential suite which was great damage control, but still… I traveled 12 hours to a foreign country and had no room?! Maids took my bedsheets and didn’t have new ones until 7pm one night, hot/cold water didn’t work in shower and money was stolen out of a bag on the beach last day. My patience was tested here but I still had a great time in a beautiful location
Stayed 7 nights in Jan 2024
Response from OCM on Jan 29, 2024
Dear Matthew,Your time in providing feedback and your selection of our services for your recent vacation are both greatly appreciated.At our resort, valuing the time of our guests and guaranteeing their contentment are paramount concerns. On this note, we extend our sincere apologies for the instances of service deficiencies that have transpired. We unequivocally declare that the concerns raised do not accurately represent the authentic service culture and rich historical heritage of our resort.Please accept our sincere apologies in the event that anything unexpected transpired throughout your stay. Your concerns have been duly acknowledged and relayed to the relevant administrators in order to facilitate further investigation and enable the implementation of suitable measures.Sincere regards,Mystique St. Lucia

6/10 Okay

DYANA

Liked: Staff & service, property conditions & facilities
Response from OCM on Jan 29, 2024
Dear Dyana, Thank you for choosing us and providing feedback.Warm regards,Mystique St. LuciaManagement Team

6/10 Okay

lamija

Traveled with partner
The suite was bigger than most suites I have encountered. Pretty beaches and mountain scenery. I would consider Saint Lucia as an adventure island and nothing else. Adventures are usually bundled so pay attention to what they include in them. This hotel should not be included in the all inclusive filter, if the charges won’t be included when adding this filter. Usually when I filter by all inclusive it is understood that the resort is all inclusive and you don’t have to pay extra for that perk. However, in this case don’t waste your money on the all inclusive. There are only a few good things that they serve there. Most of the food is sitting out for a long time and tends to lose the flavor to it. They have fruity pies that end up being soggy by the time you even plan on eating them. It gets randomly loud there from the karaoke nights they have. The first night we came we couldn’t sleep. The bedding is super uncomfortable. Some staff members are very nice, while others are just absent-minded and don’t care. We ended up getting food out half of the time because the food wasn’t tasty at the hotel and the other half we purchased food there because other places were closed for holiday closures. There are times when you ask for something such as hot water for tea and it takes them forever to replenish it. I found a cockroach in our room one night. I wouldn’t consider this a 4 star hotel and there needs to be a lot of improvement in order for it to be ranked that way.
Stayed 13 nights in Dec 2023
Response from OCM on Jan 9, 2024
Dear lamija,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.It is regrettable we were unable to satisfy your expectations and for such, we would like to extend our sincerest apology for the inconveniences and shortfalls you experienced as this is not the typical circumstance nor the outcome we hoped for.Guest feedback is important to us as this information will allow us to identify areas of opportunity and make the necessary improvements in an effort to enhance the quality of our services and facilities. With this being said, your comments have been noted and shared with the relevant managers for further review and the necessary measures to be taken to ensure the satisfaction of our guests. Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you. Regards,Mystique St. LuciaManagement Team.

10/10 Excellent

Gurudutt

Traveled with family
Liked: Cleanliness, staff & service
I had booked with apprehension after reading the negative reviews. But to my surprise this property and its rooms are so much better than some other Royalton properties we have been in. The food is very good and us being vegetarians we booked All-Inclusive so that we get decent options and were not disappointed one bit. The hotel is limited with fun or activity mmenties as in no tennis courts or pool table area etc but their private becah is spectacular but not sure if the Management is aware that their hotel property beach area gets encroached by private beach chair rentals who started asking me an my wife for rent even though we confronted them that we are sitting on a chair in our beach property. Also another thing all visitors need to be aware of is the price goughing that happens in the name of taxi and buses provided by the Hotel even though the hotel has its own taxi stand the taxi drivers along with the help of hotel staff have a racquet where they will ask you 1.5 times and during Friday night street party they were asking 2 times the cost than what all other taxi drivers in the area charge . So google for outside transportation first and ask the rates around before using hotel transportation. Hotel excursion staff is brilliant and the SPA needs a definite upgrade. With all the issues listed I still give this Hotel a 5 star for the rooms, cleanliness and its food.
Stayed 5 nights in Dec 2023
Response from OCM on Jan 9, 2024
Dear Gurudutt,Thank you for choosing Mystique St. Lucia for your recent vacation and for taking the time to share your experience with us.We are thrilled to see your comments on the hospitality of our hosts, especially those who contributed positively to your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Mystique St. Lucia Management Team.

4/10 Poor

Stacy, Gonzales

Traveled with group, Traveled with partner
The property is very run down and needs a lot of upgrades. Definitely will not stay there again especially considering how much it costs. For that price we could have stayed at a 5 star all inclusive resort. Not worth the money. Very disappointed.
Stayed 4 nights in Dec 2023
Response from OCM on Dec 22, 2023
Dear Stacy,Thank you for choosing our resort and for sharing your feedback.However, it is regrettable to learn of your less than satisfactory experience as our aim is to provide exceptional holidays to each valued guest. We value the feedback of our customers as this has and continues to aid us greatly in our continued strides of improvement of the standard of service and overall product delivered; rest assured that every comment, concern, and recommendation shared has been carefully noted and communicated to our management team for further review as we deploy our daily action plans catered to the improvement of every aspect of our guest vacations stays.We genuinely hope that you will consider a return stay, granting us an opportunity of redemption that we assure you will surpass your last and change any negative perceptions that you may have of our resort and brand.Mystique St. LuciaManagement Team

8/10 Good

Winsome

Stayed 6 nights in Dec 2023
Response from OCM on Dec 22, 2023
Dear Winsome,Thank you for choosing Mystique Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Mystique St. LuciaManagement Team

6/10 Okay

Steven

Traveled with partner
Disliked: Amenities, property conditions & facilities
WHAT WE LIKED: Terry and Elijah at the front desk were very nice and willing to accommodate! Mark, the maitre D at the single specialty restaurant, Chic, was very special. The small crab cake appetizer and sliced flank steak entree at Chic were tasty and cooked to order, and the ambience at Chic was upscale compared to the rest of the resort. The beach and ocean were nice, white sand, no rocks, clear and calm. The rooms all had spacious balconies. WHAT WE DIDN'T LIKE: There was only one specialty restaurant, Chic, open for dinner (closed on Wednesdays and Sundays). The menu was limited, some of the entrees were not available on certain evenings, and the wait staff would not let me order an appetizer and soup (because the soup was considered an appetizer, and the "rule" of the kitchen was only one appetizer, one entree and one dessert per person per meal, even though we paid an upcharge of $100 per person per day for the all-inclusive option, which we regretted doing a third of the way into our stay. The breakfast buffet was adequate but limited. The quality and variety of the food at the buffet was disappointing. Table service at buffet after being seated was spotty at times and virtually non-existent at other times. We were harrassed almost constantly on the beach by locals selling their wares, although we did like having the opportunity to buy fresh coconuts on the beach. The rundown property kept running out of Baileys, tequila, etc. Not a VIP experience.
Stayed 10 nights in Dec 2023
Response from OCM on Dec 18, 2023
Dear Steven,Thank you for staying at our resort and providing feedback,We'd want to emphasize our commitment to always enhancing our vacation experiences, and feedback like yours has been invaluable. We sincerely regret for your less-than-satisfactory experience in the areas stated in your review, and we hope that this does not distort your image of our brand. Your input has been recorded and sent to the relevant management for assessment.We expect improvements in the near future as we seek to constantly enhance our resort's vacation experiences. We hope you reconsider your decision and return to visit us.Best regards,Mystique St. LuciaManagement Team

4/10 Poor

Samuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from OCM on Dec 18, 2023
Dear Samuel, Thank you for staying with us and providing feedback. We appreciate your review.Warm regards,Mystique St. Lucia Management Team

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and lovely for my 40th birthday trip!
Stayed 3 nights in Dec 2023
Response from OCM on Dec 14, 2023
Dear Sheila,Thank you for sharing the details of your stay at Mystique St. Lucia with us.It is our goal to serve each visitor with the utmost level of service, thus we are elated to hear that our hosts' services and the overall quality of your holiday beyond your expectations.Having you as a guest was an honor, and we are grateful for your comments and look forward to your return.Warm regards,Mystique St. LuciaManagement Team

8/10 Good

Fred

Stayed 7 nights in Nov 2023
Response from OCM on Jan 9, 2024
Dear Fred,Thank you for choosing Mystique St. Lucia for your recent vacation and for taking the time to share your experience with us.We are thrilled to see your comments on the hospitality of our hosts, especially those who contributed positively to your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Mystique St. Lucia Management Team.

8/10 Good

Brian P, Everett

Traveled with family
Liked: Cleanliness, staff & service
The staff at the hotel were very friendly and accommodating. The hotel itself could use some updating but they kept it clean and were working on fixing some things. The beach was awesome but the lounge chairs were a bit old. The hotel provided us with the name of a great ground transportation service, St. Lucia Airport Shuttle, Sam was an amazing driver! He was very knowledgeable about the island and very friendly. We enjoyed the nightly entertainment. Many talented musicians! Overall wonderful stay!
Stayed 9 nights in Nov 2023
Response from OCM on Dec 11, 2023
Dear Brian P,It is our sincere appreciation that you took the time to write this review after your recent stay at Mystique Saint Lucia.We have forwarded your remarks to management about your issues and are grateful for your feedback expressing your complete happiness with your stay.It was our joy to have you here, and we look forward to having you back. Best regards,Mystique St. LuciaManagement Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great. Renoir was a rock star! He went over and above with his help and niceness. Danica (not sure how to spell), at the front desk was efficient and a breath of fresh air. Unfortunately, I had a room (ground floor) where a lot of people walked by so sitting outside wasn’t as peaceful as I would like and the music was loud late in the evening.
Stayed 3 nights in Nov 2023
Response from OCM on Dec 11, 2023
Dear Joseph,We appreciate you taking the time to write this review and for selecting Mystique Saint Lucia as your choice for your most recent holiday.We have taken note of your remarks on your overall pleasure with your stay and are happy to inform you that they have been forwarded to management.Thank you for visiting our home; we look forward to seeing you back soon. Best regards,Mystique St. LuciaManagement Team

2/10 Terrible

Ligia, Woodside

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience in more than 20 years of visiting almost all the Caribbean Islands. Stuff is very aggressive trying to sell you Marijuana ( Stefano at the reception desk) or extremely impolite ( Jonathan at the pool bar). Place looks dirty( restaurant bathroom doors are hazards) and outdated everywhere. No bath rug , no coffee w caffeine in the rooms , internet is scarce and there is no hot water on the 3rd floor rooms. I have pics that proof everything but unfortunately this review doesn't give me the option to post them. I dont understand how this place has 4 stars. I've been in Aruba in 3 stars resorts that looked pristine!
Response from OCM on Nov 29, 2023
Dear Ligia,Thank you for choosing our resort and for sharing your feedback.However, it is regrettable to learn of your less than satisfactory experience as our aim is to provide exceptional holidays to each valued guest. We value the feedback of our customers as this has and continues to aid us greatly in our continued strides of improvement of the standard of service and overall product delivered; rest assured that every comment, concern, and recommendation shared has been carefully noted and communicated to our management team for further review as we deploy our daily action plans catered to the improvement of every aspect of our guest vacations stays.We genuinely hope that you will consider a return stay, granting us an opportunity of redemption that we assure you will surpass your last and change any negative perceptions that you may have of our resort and brand.Mystique St. LuciaManagement Team

10/10 Excellent

JEAN LUC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilité et la convivialité sont très appréciables. Je recommanderai ce endroit à mes amis.
Stayed 5 nights in Nov 2023
Response from OCM on Nov 20, 2023
Cher Jean Luc,Merci d'avoir choisi Mystique St. Lucia et d'avoir pris le temps de partager votre expérience avec nous.Notre équipe s'efforce de créer des expériences délicieuses et mémorables pour tous nos précieux invités, et nous sommes ravis de lire que votre récente visite n'a pas déçu. Vos compliments seront sans aucun doute transmis à tout le monde.Ce fut un honneur de vous accueillir; nous apprécions votre recommandation et attendons avec plaisir votre retour.Cordialement,Mystique Sainte-LucieÉquipe de direction

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were really good, food was not.
UPSIDE: -The staff were friendly and polite. -The room was excellent. Zero complaints about the room. -The location was great. Right on the beach, yet a short walk to Rodney Bay village. No need for a cab. -Several good restaurants within walking distance. -Pool was clean and the right temperature. -Safe swimming area in the ocean/towels provided -Fridge and hairdryer in the room (no microwave) DOWNSIDE: -Food was awful. Do not buy the all inclusive, instead walk off the property and eat in the safe and friendly neighborhood -Karaoke at the pool during the day. Totally ruins the chill vibe. Evening was fine but during the day it was torturous. -Pool bar. Very slow service, so pack your patience. No bottled beer, even for purchase which was disappointing. Summary: Would I stay here again? Yes, but not with the all inclusive. Fun place if you are bringing a group.
My room terrace, overlooking the sea.
Pool bar
Stayed 3 nights in Nov 2023
Response from OCM on Nov 20, 2023
Dear John,Thank you for choosing Mystique St. Lucia and taking the time to share your experience with us.Our crew strives to create delightful and memorable experiences for all of our valued guests, and we are delighted to read that your recent visit did not disappoint. Your compliments will undoubtedly be passed on to everyone.It was an honor to welcome you; we appreciate your recommendation and gladly await your return.Warm regards,Mystique St. LuciaManagement Team

8/10 Good

Ginger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay for the price. A little outdated but clean and nice. Great food, great location.
Stayed 6 nights in Nov 2023
Response from OCM on Nov 20, 2023
Dear Ginger,Thank you for choosing Mystique St. Lucia and taking the time to share your experience with us.Our crew strives to create delightful and memorable experiences for all of our valued guests, and we are delighted to read that your recent visit did not disappoint. Your compliments will undoubtedly be passed on to everyone.It was an honor to welcome you; we appreciate your recommendation and gladly await your return.Warm regards,Mystique St. LuciaManagement Team

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities
Best beach on the island which is in a bay. Terry and the staff was excellent and people were great. We will def come back. Can't forget to mention the Dj (Jerry) on a great job bringing the crowds together. Also shout out to a great job done by the sea tour catamaran guys was very fun and my boy Red Bull. My wife and i enjoyed our 10 year anniversary. Thank you all. One love
Stayed 4 nights in Nov 2023
Response from OCM on Nov 15, 2023
Dear Angelo,Thank you for choosing Mystique Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Mystique Saint LuciaManagement Team.

8/10 Good

Catherine, Fairfax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time although buffet was limited w food options and basically the same everyday. Would have better (as w many resorts) that vendors were kept off the beach area so we could enjoy our time there
Stayed 4 nights in Nov 2023
Response from OCM on Nov 15, 2023
Dear Catherine,Thank you for choosing Mystique Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Mystique Saint LuciaManagement Team.

10/10 Excellent

Harvey, La Romain

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant. All meals were tasty and buffet style. Everything about the resort was excellent.
Stayed 2 nights in Oct 2023
Response from OCM on Oct 12, 2023
Dear Harvey, Thank you for choosing Mystique St. Lucia and providing feedback. We are overjoyed to hear that you had a good time. We hope to see you again soon. Warmest regards, Mystique St. Lucia, Management Team

8/10 Good

edward

Traveled with family
Liked: Cleanliness, staff & service, amenities
Outstanding time and staff was great except lady and cook that was at mahi… kinda rude when asked for a bottle of water clearly after there were supposed to open and very stand off -ish
Stayed 4 nights in Sep 2023
Response from OCM on Oct 10, 2023
Dear Edward, Thank you for choosing Mystique St. Lucia by Royalton. Your feedback is appreciated. We would love to host you again in the near future. Warm regards, Management Team, Mystique St. Lucia by Royalton

4/10 Poor

Tia Maria, Port of Spain

Disliked: Staff & service, property conditions & facilities
Response from OCM on Sep 28, 2023
Dear Tia Maria,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Our team values your feedback as this information will allow us to improve the quality of our guests’ vacation experience.We are sorry to learn of any shortcomings during your recent stay with us, as it is never our intention for any of our guests to have a less than incredible experience. We sincerely regret any challenges you may have faced regarding service; the respective managers will treat your concerns as areas of opportunity for improvement.We sincerely hope that you grant us another opportunity to improve your stay with us.Warmest Regards,

10/10 Excellent

Wayndell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience
Stayed 3 nights in Sep 2023
Response from OCM on Sep 28, 2023
Dear Wayndell,Thank you for choosing Mystique Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again.Regards,Mystique St. LuciaManagement Team

6/10 Okay

Geoffrey, DAbadie

Traveled with family
Disliked: Amenities, property conditions & facilities
Dated hotel that needs some TLC. Staff around the pool should play music more suitable for guest rather than their own liking. Staff is hit and miss. Some were friendly but some were unfriendly and unhelpful. Cockroach on top door when entering room. Lots of Mould and broken tiles in pool. Probably won’t stay again.
Stayed 2 nights in Sep 2023
Response from OCM on Sep 28, 2023
Dear Geoffrey,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Our team values your feedback as this information will allow us to improve the quality of our guests’ vacation experience.We are sorry to learn of any shortcomings during your recent stay with us, as it is never our intention for any of our guests to have a less than incredible experience. We sincerely regret any challenges you may have faced regarding service; the respective managers will treat your concerns as areas of opportunity for improvement.We sincerely hope that you grant us another opportunity to improve your stay with us.Warmest Regards,Mystique St. LuciaManagement Team

10/10 Excellent

Mary

Stayed 2 nights in Sep 2023
Response from OCM on Oct 10, 2023
Dear Mary, Thank you for choosing Mystique St. Lucia by Royalton. Your feedback is appreciated. We would love to host you again in the near future.Warm regards, Management Team, Mystique St. Lucia by Royalton

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing else to say,everything has already been said.
Stayed 2 nights in Sep 2023
Response from OCM on Sep 11, 2023
Thank you for taking the time to visit Mystique St. Lucia and for providing us with feedback on your stay.Our goal is to give each and every guest with the finest quality service possible, so hearing that your expectations were met by our hosts and by your holiday as a whole makes us extremely happy.We appreciate your comments and look forward to hearing from you again on your next visit.Best wishes Mystique St. LuciaManagement Team

6/10 Okay

PHILEA, Scotchplains

Disliked: Staff & service
Reception service at check in needs improvement. Maintenance issues not addressed. Phones don’t work in the room. Some days out of towels by afternoon and not replenished.
Stayed 10 nights in Aug 2023
Response from OCM on Sep 5, 2023
Dear Philea,We appreciate you coming to Mystique St. Lucia for your vacation and taking the time to tell us about it.We are glad to hear that the services offered by our hosts and your entire vacation exceeded your expectations, as our goal is to consistently provide the greatest level of service to all of our guests.It was a joy having you as a guest, and we appreciate your input and look forward to your next visit.Best regards,Mystique St. LuciaManagement Team

10/10 Excellent

Camelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from OCM on Sep 28, 2023
Dear Cameila,Thank you for choosing Mystique Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again.Regards,Mystique St. LuciaManagement Team

10/10 Excellent

Shevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Food options were limited but what was available was very tasty.
Stayed 5 nights in Aug 2023
Response from OCM on Aug 28, 2023
Dear Shevan,We appreciate you visiting Mystique St. Lucia for your vacation and taking the time to discuss your experience with us.We are glad to hear that the services offered by our hosts and the vacation you had overall met your expectations, since our goal is to consistently provide the greatest level of service to all of our guests.It was an honor to have you as a guest, and we appreciate your input and look forward to your next visit.Best wishes,Mystique St. LuciaManagement Team

6/10 Okay

DANIEL

Liked: Cleanliness, staff & service
Property was small Dining options very limited
Stayed 2 nights in Aug 2023
Response from OCM on Aug 28, 2023
Dear Daniel,Thank you for selecting our resort for your trip and taking the time to provide us with your feedback.However, we apologize that we were unable to fulfill your expectations on this trip and that your stay with us was unpleasant.Customer service is of the highest importance at our resort, and we sincerely apologize for any service failures. We can assure you that the aforementioned concerns do not accurately represent the resort's actual personality and service history.We strive to provide an exceptional experience to every visitor that interacts with our goods and services. We thank you for selecting the Starfish St. Lucia once again, and we hope to have another opportunity to amaze you in the future.Kind regards,Mystique St. LuciaManagement Team

10/10 Excellent

Brianna Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Mystique were absolutely wonderful. My room had an amazing view. The food was consistently delicious. Amazing beach front access.
Stayed 7 nights in Aug 2023
Response from OCM on Aug 16, 2023
Dear Brianna Taylor,We appreciate you coming to Mystique St. Lucia for your vacation and taking the time to tell us about it.We are glad to hear that the services offered by our hosts and your entire vacation exceeded your expectations, as our goal is to consistently provide the greatest level of service to all of our guests.It was a joy having you as a guest, and we appreciate your input and look forward to your next visit.Best regards,Mystique St. LuciaManagement Team

8/10 Good

katherina

Stayed 7 nights in Jul 2023
Response from OCM on Sep 5, 2023
Dear Katherina,We appreciate you coming to Mystique St. Lucia for your vacation and taking the time to tell us about it.We are glad to hear that the services offered by our hosts and your entire vacation exceeded your expectations, as our goal is to consistently provide the greatest level of service to all of our guests.It was a joy having you as a guest, and we appreciate your input and look forward to your next visit.Best regards,Mystique St. LuciaManagement Team

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing bad I can say abt this place is their WIFI sucks. Everything else is excellent ❤️❤️😊
Stayed 2 nights in Jul 2023
Response from OCM on Jul 24, 2023
Dear Gillian,Thank you for making Mystique St. Lucia your resort of choice and for taking the time to share your experience with us.Our team consistently aims to provide enjoyable and memorable experiences to each of our valued guests and we are thrilled to learn that your recent visit did not disappoint. Your commendations will surely be shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for recommending our resort and we eagerly await your return.Warm regards,Mystique St. LuciaManagement Team

6/10 Okay

keisha

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very nice and helpful. The property needs major repairs and updates.
Stayed 5 nights in Jul 2023
Response from OCM on Jul 24, 2023
Dear Keisha,We appreciate you picking our resort for your recent stay and taking the time to provide your feedback.It is unfortunate to hear that we did not fulfill your expectations during your stay; this is not the type of service we seek to provide. In order to improve, your comments have been recorded and shared with the staff for further review and follow-up.Although apologies won't alter the outcome of your visit, we are honored to have hosted you. We do hope that you will give us another chance to provide you with an experience that surpasses your previous one.Sincerest regards,Management TeamMystique St. Lucia

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
I’m walking distance to shops and restaurants. Beautiful location and great food options. My room was very spacious and comfortable. I was very pleased with my stay and highly recommend to anyone looking to visit St. Lucia. Without a doubt booking at Mystic in the near future!!
Stayed 2 nights in Jul 2023
Response from OCM on Jul 24, 2023
Dear Chantelle,Thank you for making Mystique St. Lucia your resort of choice and for taking the time to share your experience with us.Our team consistently aims to provide enjoyable and memorable experiences to each of our valued guests and we are thrilled to learn that your recent visit did not disappoint. Your commendations will surely be shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for recommending our resort and we eagerly await your return.Warm regards,Mystique St. LuciaManagement Team

2/10 Terrible

Heather

Stayed 3 nights in Jul 2023
Response from OCM on Aug 6, 2023
Dear Heather,Thank you for selecting our resort for your trip and taking the time to provide us with your feedback.However, we apologize that we were unable to fulfill your expectations on this trip and that your stay with us was unpleasant.Customer service is of the highest importance at our resort, and we sincerely apologize for any service failures. We can assure you that the aforementioned concerns do not accurately represent the resort's actual personality and service history.We strive to provide an exceptional experience to every visitor that interacts with our goods and services. We thank you for selecting the Starfish St. Lucia once again, and we hope to have another opportunity to amaze you in the future.Kind regards,Mystique St. LuciaManagement Team

8/10 Good

claudio Daniel Santa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the beach
Stayed 4 nights in Jun 2023
Response from OCM on Jun 19, 2023
Dear Claudio Daniel,Thank you for choosing Mystique St. Lucia as your vacation destination, your feedback is appreciated. It was a pleasure hosting you and we would love to have you back in the near future.Warm regards,Mystique St. LuciaManagement Team

2/10 Terrible

Jeni

Stayed 3 nights in May 2023
Response from OCM on Jun 12, 2023
Dear Jeni,We truly apologize for failing your expectations as we are always thinking about the experiences of our guests. Any negative experience does not accurately reflect our resort's service culture. We appreciate your visit and hope to see you back at our resort soon.Best regards,Mystique St. LuciaManagement Team

2/10 Terrible

Darya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2023
Response from OCM on Jun 7, 2023
Dear Darya,Thank you for choosing our resort; your feedback on your stay is invaluable to us.Unfortunately, your stay with us fell short of our expectations; thus, we would like to extend our deepest apologies for any difficulties you may have faced during your holiday. We are working to improve the holiday experience and brand's reputation.Sincerely, we hope that you'll allow us the opportunity to make amends with a subsequent visit that surpasses your prior one.Best regards,Mystique St. LuciaManagement Team

4/10 Poor

Jarrin David

Disliked: Property conditions & facilities
My wife and I decided like many other couples to go to St Lucia for our honeymoon. We picked Mystique because it’s backdrop was beautiful and the property was tucked nicely against the beach in the far north of the island away from the marinas. We couldn’t help feeling “bait and switched” since the day we arrived. The property like many other resorts in the north of the island was a good 1.5hr drive from the airport. After we were flying 8.5hrs and taxiing for 1.5hrs we attempted to check in at 4:30pm (advised check in start time was 3pm) and we were told the room wasn’t ready, but would be ready *soon*. After we got to the room the outdoor jacuzzi was filled with sand and other debris from the previous guests. None of the bedroom lights turned on except a lamp that was placed conveniently in the corner. During our stay we found out all the restaurant times listed in the welcome brochure were wrong. We also weren’t able to secure a laying spot on the beach because there was always very few loungers available. There were even a limited number of shaded spots at the pool so we spent a lot of time under the shaded bar area. The food wasn’t too bad. The bar service was actually the best part of this resort. The entertainer Chantel tried very hard to keep their unorganized activities together and deserves a lot of credit. Lastly the beach was filled with these “authorized vendors” that would approach you and try to get you to buy cheap necklaces or to try to sell you drugs.
Response from OCM on May 31, 2023
Dear Jarrin David,We are appreciative that you chose to spend your recent holiday at Mystique St. Lucia by Royalton and that you took the time to provide us with feedback on your stay. We would want to take this opportunity to apologize for any difficulties or discrepancies that you may have had while staying with us. All concerns mentioned has been taken up to the respective department heads for further review. However It was a real joy having you as our guest, and we hope to see you again in the near future.Kind regards,Mystique St. LuciaManagement Team