Ratings based on 131 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from phila

Great stay

Posted Dec 18, 2016
Rooms are spacious , bathrooms are nice , pool bar staff really made our stay enjoyable ... BBC was the best drink ever made by dexter . Taxi service always availiable at the front desk. Resort grounds are nicee , pool was always clean , hot tub located in spa area , very nice beach . Food is pricey . Breakfast included and served buffet style . Food was cold But edible . On the down side . There was no entertainment . Nothing to eat or drink after 10:30 pm . Not even room service . They need to add late night music and food options
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

Friendliest and Most Convenient Hotel

Posted Dec 6, 2016
The hotel staff at this hotel was extremely friendly and welcoming you felt right at home from Neila the receptionist to Troy the bardenter at the pool. Any issues that arrived in my room was dealt with swiftly and with a smile. The FOOD at this hotel was extremely delicious I was pleasantly surprised daily. I'm thankful I didn't rent a car because everything I needed was in walking distance to this hotel. Tours was booked easily right on site and were on time. The beach was really nice expect for the annoying vendors but I forgive them as this island is solely dependent on Tourism. Royal St Lucia is classy the room very spacious and comfortable.My husband and I really enjoyed our 15yrs anniversary there. We'll be back for sure to this hotel!
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Many thanks for posting your recent review. My Team and I are delighted to know that you found the royal the friendliest and most convenient hotel you have been to. We were also honored that you chose our resort to celebrate your 15th Wedding anniversary. Your very positive comments on the food, the service, and our staff members have been passed on. As you say our location in the heart of the Rodney Bay area is a plus and being right on the best beach in St Lucia is hard to beat. We do have our own beach umbrellas on the beach for guests of the royal unfortunately some guests do encourage the vendors which may spoil it for others. We look forward to your next visit Best wishes for the holidays Richard Michelin
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2016
Very helpful and friendly staff. Good food. Hotel well situated for Rodmey Bay Area
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for your comments on our friendly and helpful staff ,good food and our location in the heart of Rodney Bay. It was a pleasure having you stay with us and we look forward to your return. Best wishes for the holidays Richard Michelin
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall, England

Nice hotel

Posted Nov 3, 2016
Pros: As above Very good situation on the beach. Pool a beautiful temperature.
Cons: Keep on as you are.
Location: Easy walk to town with restaurarants and supermarkets
Really fine hotel 8/10 Bacon in breakfast tended to be mature! Staff were outstanding. Everyone more than helpful. Good WiFi is a real benefit. Well done
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thanks for posting your comments. Delighted that you enjoyed our location, our wifi service and our helpful staff. Best wishes for the holidays Richard Michelin
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Hotel, Amazing Staff

Posted Nov 1, 2016
Location: This hotel is located right on the beach in a great location in the Rodney Bay Area. Walking distance to shopping Center.
The hotel is located right on the beach, the staff is amazing. We were celebrating our wedding anniversary. So this was the perfect hotel for us. Our room was equipped with everything we needed, mini refrigerator, hair dryer..ect Our only recommendation would be to bring a 110 adapter, due to the fact that all the rooms is equipped with 210, but there is one 110 in the main area of the room. The room was very clean, and the guest staff was available 24 hours for whatever you needed. Our packaged include free breakfast buffet, which was above and beyond our expectation, there were a variety different Buffet selections. I would certainly recommend this hotel for a family as well as a couple.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Many thanks for posting your very positive review on your stay and for recommending us to other guests. We are indeed very proud of our staff and as such are happy that you found the Royal perfect for you especially since this was your Wedding Anniversary. We sincerely hope you will be back with us for your next one. Best wishes for the Holidays Richard Michelin
5 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

Wonderful hotel

Posted Oct 5, 2016
Will definitely stay here again. Meals were great and staff very nice.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thanks for your comments .We look forward to the opportunity of having you back to stay with us in the not too distant future. Best wishes for the Holidays Richard Michelin
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2016
Very pleased with the hotel and facilities. It was very quiet when we were there with few guests, not sure how it would perform when busy.
5 out of 5
Recommended
for Everyone
by A verified traveler from New England

Nice hotel close to the beach

Posted Apr 11, 2016
Pros: The beachfront room has loungers and large veranda. It was lovely to sit and relax privately. The bartenders were fun and entertaining.
Cons: the end unit had extra windows. The bedroom did not have a black out curtain and it should for those who don't like to wake up with the sun.
Location: Location is perfect! Lots of great food and bar options nearby and 2 malls within walking distance. It's a quick ride to the Friday night street party
The hotel is in a great location right on a great beach and near good restaurants. The pool is nice and the swim up bar is nicer. The staff were all great and Dexter, Nigel, and Troy behind the bar really made the experience fun. It is not inclusive but you don't need it to be with all the food options nearby. We got a hut everyday at any time, it wasn't a problem. We paid for an ocean view room and were upgraded to a beachfront and it was amazing! Waking up to waves every morning was very relaxing. We thoroughly enjoyed our stay here.
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you for posting your review. We are delighted that you found our Beach front location perfect, our staff friendly and the meal options within walking distance very convenient. I have noted your comment regarding the blackout lining on the curtain. We hope to see you back with us to stay in the not too distant future Best wishes Richard Michelin
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing honeymoon

Posted Apr 9, 2016
This hotel has the best beach on the island. The swim up bar is awesome and has bartenders that make you want to stay and relax forever. The breakfast was great, it had everything I could ask for including some local fruits that were exciting to try. The ladies there remembered us every morning and greeted us with welcoming smiles. The staff went above and beyond to give us a honeymoon to remember. They even helped my husband plan a romantic evening with a dinner at the excellent restaurant Chic inside the hotel, followed by champagne and flowers and chocolates when we came back to the room later. The room was comfortable and the rainfall shower, huge tub and double sinks were great.
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Many thanks for posting your comments .We are happy that you had an amazing honeymoon with us and that you enjoyed our Beach front location and that our Staff made you feel very comfortable. Glad that you were able to experience our fine dining restaurant CHIC. Our entire team and myself wish you our sincere congratulations and our very best wishes for the future. Richard Michelin
3 out of 5
by A verified traveler from Utah

Close to beach

Posted Mar 3, 2016
Pros: Our room keeper, breakfast and the beach,
Cons: The hotel is not a 4 star. It is aging and its looking like it's in need of a remodel.
Location: Lots of close food nearby within walking distance and beach was good.
The Good: Our room keeper, Sansha was the only reason I would return to the Hotel. She really went out of her way to provide excellent service. I also would rate the Breakfast Buffet as 4 stars. It had just enough to have variety. Beach was great. The Bad: Overall service was pretty Average to poor. Pool/beach attendants did next to nothing. Most times it was "self serve". The Ugly: The first night they put us in a horrible room. Although it was clean,it was extremely noisy. Room 1128 on the ground floor. It was as if no door and walls were present. All noise reverberates off the floor and wall and come straight into the room. They did move us the following evening and from there and it was much better. Stay off the 1st floor if you can.
Comment from Hotel Management
May 24, 2016 by General Manager, Hotel Management
Thank you for your comments. It is most regrettable that we were unable to meet all of your expectations and your comments have been noted .Please accept our sincere apologies for any inconvenience your first night. The pool service has also been addressed. It is good to note that our team member Sancha went out of her way to make your stay as enjoyable as possible and that you enjoyed our breakfast buffet and beach front location. We do hope you might change your mind and return another day Best Wishes Richard Michelin