Romantic Room, 1 Bedroom, Pool View (Crystal Lagoon Swim-up w/ Patio) | Premium bedding, minibar, in-room safe, individually decorated
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Reviews of Sandals Halcyon - ALL INCLUSIVE Couples Only

4.5 out of 5
Sandals Halcyon - ALL INCLUSIVE Couples Only
Castries - Gros Islet Highway, Castries

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 175 reviews" "
Rating 8 - Good. 59 out of 175 reviews" "
Rating 6 - Okay. 20 out of 175 reviews" "
Rating 4 - Poor. 3 out of 175 reviews" "
Rating 2 - Terrible. 3 out of 175 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery and greenery was very lovely. The island is absolutely gorgeous covered in flowers and beautiful sites. One thing to be aware of is the very windy roads so if you’re motion sickness sensitive be aware !
Stayed 7 nights in Mar 2024
Response from HP on Apr 10, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Marina, Fresh Meadows

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at St Lucia. The food at the hotel was so delicious. All the restaurants had great food options and the food was really fresh and well prepared. The staff were very friendly and the hotel itself was beautiful. This was our first time staying at Sandals resort and we loved it. Will definitely come back and stay at Sandals resort again. Our hotel was very relaxing and quiet, which we loved. The pools were nice and clean and the beach was great as well. If people are looking for a more party atmosphere they also have the Grande which had more of a younger crowd and a bigger hotel in general. You cant go wrong with any one of their 3 locations that are on the island.
Stayed 5 nights in Mar 2024
Response from HP on Apr 10, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Erin

Traveled with partner
Liked: Cleanliness, staff & service
Compared to other brands we’ve stayed at, Sandals was ok. Nothing bad at all, we had a great time…it just lacked the overs wow factor that that we’ve experienced with other brands. For this reason, Sandals goes on the bottom of our list compared to our experiences with LIVE AQUA, Secrets, and Excellence. We were there to celebrate my birthday, and although they confirmed several times that we were there to celebrate something special/my birthday- they never did anything special. Bummer.
Stayed 3 nights in Mar 2024
Response from HP on Mar 26, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Good

Domenico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful resort, excellent service. Staff was friendly and helpful. Definitely one of my favorite Resorts.
Stayed 4 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great hotel, excellent staff recommend this one out of the three on the island as ideal for ones wanting a more personal and intimate break!
Main Bar
Kelly’s at night
Beach
Kelly’s in the day
Stayed 9 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Michael James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and intimate property. Would prefer more dining options as traffic made the shuttle trips too long. A small coffee shop would be a great addition. Great stay all around though
Stayed 7 nights in Nov 2023
Response from HP on Dec 11, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our holiday at Sandals Halcyon was amazing from the moment we arrived to the resort to when we departed. The staff were outstanding and provided exceptional luxury hospitality and service. We enjoyed the food, relaxation and all the amenities on the resort. We had the opportunity to take the shuttle and spend a day at sandals Grande and La Toc resort's which were both beautiful but Halcyon is my favorite because it’s smaller, intimate and more personalized. Thanks to the entire St. Lucia Sandals family! We can’t wait to come back again and spend our holiday and celebrate life milestones.
Stayed 5 nights in Nov 2023
Response from sara on Nov 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the resort are extremely friendly, we enjoyed every minute of our stay. Lashawn was the best staff member we encountered in years of traveling to all the islands in the Caribbean, he was very attentive and great host. I would suggest an ATM in the resort to pull cash for excursions etc.
Stayed 6 nights in Nov 2023
Response from HP on Nov 21, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful gardens, a nice swimming pool, and a lovely beach. The staff is really friendly. The room and some areas need updating, look very used. At the beach, there is no service to help you find chairs. You expect a different level of service from a Sandal Hotel.
Stayed 7 nights in Nov 2023
Response from HP on Nov 20, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Jean, Margate

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean. For the most part the staff are friendly and very helpful.
Stayed 3 nights in Nov 2023
Response from HP on Nov 20, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is wonderful. The rooms are well appointed, the bed is comfortable and the balcony is spacious. The restaurants are all unique and the food was delicious. The service was friendly and attentive. The pools, the grounds, the beach, were all wonderful.
Stayed 4 nights in Oct 2023
Response from HP on Oct 23, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

SHERYL

Liked: Staff & service, property conditions & facilities
Excellent customer service
Stayed 3 nights in Sep 2023
Response from HP on Oct 2, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best was meeting all the friendly and helpful staff and lovely guests. The only item I would add is toothpicks at the bars for Martini's and oranges for drinks.
Stayed 9 nights in Sep 2023
Response from HP on Sep 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Christy

Disliked: Cleanliness
Stayed 6 nights in Aug 2023
Response from HP on Aug 31, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Wilchene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to go other places. First time that i do not have no complaint.
Stayed 6 nights in Aug 2023
Response from Sara on Aug 21, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Matthew A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is amazing, the staff are very good, and the view is lovely. This is an excellent all-inclusive package. One quick thing to keep in mind, if you arrive during Carnival (a St. Lucian holiday), it can get very loud in the daytime.
Stayed 5 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Eblein

Traveled with partner
Liked: Cleanliness, staff & service
Our stay was overal great. Great people and food and the vibe was so relaxing. Had a very bad experience with the check in we’re the lady told us 5 times that our room will be ready in 30 minutes. Eventually it was ready in a couple of hours. Our shower was also broken and maintenance needed to fix it 3 times before it worked properly. Other then that the staff at the property, food and the atmosphere in the resort were amazing.
Stayed 4 nights in Jul 2023
Response from HP on Jul 26, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Okay

Kathryn

Stayed 4 nights in Jun 2023
Response from HP on Jul 26, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Melani Rose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was extremely quiet and peaceful. The food was good and all staff was extremely polite. The entire island was beautiful and all of the locals were so nice.
Stayed 7 nights in Jun 2023
Response from HP on Jun 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Rachel

Stayed 6 nights in Jun 2023
Response from HP on Jul 12, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Susan

Stayed 5 nights in May 2023
Response from HP on Jun 20, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Gerald

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got married and wedding planner was awesome once we got there. Before hand was confusing and communication was difficult. Staff was wonderful room was clean and quiet beach venders where pushy and bothersome. Excursion were not worth money or time especially shopping spree. Maintenance was an issue in some of the wedding guests rooms.
Stayed 6 nights in May 2023
Response from HP on Jun 1, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023
Response from HP on Jun 1, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Robert, wayne

Traveled with group
Liked: Property conditions & facilities
We were very disappointed. Expected Sandals to be same or better than other 5 star resorts we have stayed at. Our rooms were not ready upon arrival. Sandals provides the airport shuttle so they know exactly when we are arriving. If rooms not clean maybe provide changing room so we can go relax at pool instead of eating a 4:30 lunch to waste time. Daily housekeeping didn't have rooms cleaned timely. We left at 7:30am with clean room sign on and room still not done until after 4. Had to nap on lounge chairs after our excursion and wait to use room to shower before dinner. Cleaning was good when eventually done but missing supplies and towels. More staff needed to pick up glasses and plates by the pool. Dirty plates left on tables between lounge chairs. I brought neighbors dirty plates to bar after 3 hours Sandals should clarify that not all rooms have room service. We booked online and didn't see that needed club service just to get coffee from room service. When I called to ask about the resort customer service did not want to talk with me because I didn't directly book with them. I booked the resort and talked two other couples into joining us. I just wanted to talk with someone at Sandals to see what I could or should do for our group birthday celebration vacation. Not having been to other all inclusive resorts the other couples had a great time. Thanks Jyan at Kellys, chef at breakfast buffet (sorry didn't get name) and Dolores at breakfast.
Stayed 7 nights in May 2023
Response from HP on Jun 1, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

David Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely amazing! The property was beautiful, very well kept and Staff was polite and so helpful. We would absolutely return. 👍
Stayed 4 nights in May 2023
Response from HP on May 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Latisha

Stayed 5 nights in Mar 2023
Response from HP on Mar 30, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was absolutely amazing. The property was a true tropical paradise. Highly recommend for couples.
Stayed 4 nights in Mar 2023
Response from HP on Mar 7, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort, staff and location was wonderful! The guests there, when we were there, were older, but the entertainment was wonderful.
Stayed 6 nights in Feb 2023
Response from HP on Mar 6, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Anthony

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
3 star experience at 5 star prices. Disappointing is the word of the trip. Instead of relaxing, you are forced to compete for limited resources: limited hours for food, limited food on plate, limited buffet to only 1 per day at breakfast, limited beach chairs, limited shuttle bus (every 2 hours and not enough seats so you have to pay a cab US$25 between properties), limited entertainment. It is very clear that the resort was cutting corners to save money at the guests' expense. The people who work there are hard working and friendly, but the amenities advertised do not match what you get when you arrive. Many things are canceled or re-named to save money. Local vendors on the beach property harass constantly to book offside tours. It is not relaxing to be forced to compete for limited resources especially when advertised as a 5 star relaxing carefree vacation experience and especially when the resort knows exactly how many guests are there every day. We have stayed at many other all-inclusive properties and NEVER felt like the resort was short-changing us at every opportunity. For example, they do not restock the room refrigerator (not even water), they do not restock the shampoo and conditioners (and some were half full), they do not restock the expensive "brand" drinks (like Johnny Walker Black) in the bars. They make it your problem to have to hunt around the property to find what you pre-paid for at a premium price. And, the only swimmable beach is at Sandals Grande.
Response from HP on Jan 24, 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. If you need further assistance, please contact one of the resort Managers on property or at customersupport@sandals.com. Kind regards

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from HP on Mar 6, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Dalton

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place. Fantastic workers
Response from DS on Dec 30, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

wilfredo, dunmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife arrived on Saturday December 17th, until December 24th, be aware the ride from the airport to the resort is 90 minutes so it might take longer or shorter depending on traffic, the road has alot of hills , twists and turns, so if you are like me and my wife who doesn't get car sick, this ride will make you change your mind, we both had to stop for emergency purposes......lol. Once you arrive to the at the resort, you get greeted by the staff, the place is beautiful, and rooms are cleaned and up to date. The pool was a little bit cold for my taste, but the temperature on the ocean water was alot better. Take advantage of the tours, upon arriving and don't leave it for the last minute like we did, and wind up not going anywhere. We took the opportunity on this trip to renew our vows on Monday, after 23yrs, and the wedding planning, photographer and staff did an awesome job creating this magical moment for me and my wife, the cake, the flowers, and the scenery were unbelievable. The staff worked very hard to make this day very special. You will also have the opportunity to go and hangout to the other resorts like, La Toc and La Grande which I would recommend. Lots of sun, it rained a few days, but mostly at night. The food and drinks are great, entertainments were nice, and the staff is always there to service you at all times. Thank you to the staff and everyone they for making our vacation, and wedding day a great one to remember.
Response from DS on Dec 30, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Bharatkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good just wonderful experience
Stayed 6 nights in Sep 2022
Response from Hugo Perez on Sep 12, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Melissa Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11/10. I absolutely loved it here. The resort was gorgeous, the staff was so incredibly sweet and the food was good. Thank you to Ginna for making our trip so special! - Melissa
Stayed 4 nights in Sep 2022
Response from Hugo Perez on Sep 12, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Mercedes

Liked: Cleanliness
Beautiful and well maintained grounds. Friendly and helpful staff. Excellent food and many options. Overall, a great trip!
Stayed 4 nights in Aug 2022

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality from all the staff was very comforting. Saint Lucia is paradise.
Stayed 4 nights in Aug 2022
Response from Hugo Perez on Aug 8, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Haley

Stayed 6 nights in Jul 2022
Response from HP on Jul 12, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 nights and 5 days. Staff was very friendly and welcoming. The property itself is great, rooms were spacious and updated. There are 3 main pool areas (including a lazy river) and also had swim up bars. Beach was nice, not too crowded and did not have to get up super early to reserve a spot. 6 dining options and room service also available. The food was excellent. From the breakfast and lunch buffets, to the dinner menus at night at the various restaurants. The drinks were good too. Sandals has 3 locations on St Lucia and you are able to take a shuttle to experience the other resorts as well. Halcyon is more for peace and quiet which is what we wanted. The only negative was our rayban sunglasses were stolen right out of our villa table when the empty drink glasses were taken out. Overall, excellent vacation and resort. Highly recommend!
Stayed 4 nights in Jul 2022
Response from Hugo Perez on Jul 25, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Donna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Food delicious.
Stayed 4 nights in Jun 2022
Response from Hugo Perez on Jun 16, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in May 2022
Response from Hugo Perez on Jun 9, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding resort and a little quieter than the Grande and
Stayed 7 nights in Apr 2022
Response from Hugo Perez on May 9, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

sylvia

Traveled with partner
Liked: Staff & service
No maps at all on the property. The only documentation regarding Covid testing was inaccurate. After calling , reading FAQs , I discovered they had only 1 usable 110 c plug. When I inquired on the property no one seemed to know what I was talking about. There was an ice bucket in the room. When we asked a staff member where to get the ice, we were told they didn’t ice really, but we could walk to the bar and maybe we could get some ice from them
Stayed 5 nights in Mar 2022
Response from Hugo Perez on Apr 1, 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

6/10 Okay

ALEKSANDR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NO KIDS A DOORS IN THE BATHROOMS BIG "-"!
Stayed 7 nights in Dec 2021
Response from Hugo Perez on Dec 26, 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

grace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything. The restaurant's was hard to get on.
Stayed 3 nights in Dec 2021
Response from Hugo Perez on Dec 21, 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

YaQuesha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and not overcrowded. There were more hidden activities than we imagined. The staff was great and made sure to meet our every need. I honestly did not want to leave.
Stayed 3 nights in Oct 2021
Response from Hugo Perez on Oct 5, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and nice! Followed all protocols!
Stayed 5 nights in Aug 2021
Response from Hugo Perez on Sep 17, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from Hugo Perez on Sep 17, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Good

Stacy

Liked: Cleanliness
We just got back from 4 days at the Sandals Halcyon and since I rely heavily on reviews and read them all, I figured it’s only fair I leave one myself. We spent 4 days here for my birthday and overall our stay was pleasant but we have traveled to several countries and frequent all-inclusive properties, so compared to other experiences this would not be at the top and we would not visit again. The grounds are beautiful and beachfront is beautiful but a lot things were left to be desired. I read the negative reviews and since the positive ones outweighed them we opted to book here. I hate to say it but after our stay I can see why there are some negative reviews. The service was definitely lacking. Several times we were told things would be brought to our room and never arrived - multiple occasions. Although you see a lot of staff at all times, when giving food service after you’ve received your drinks and food they didn’t really come back to check on if you needed anything or another drink. At the pool there was no one walking around taking drink orders. We also were not told upon booking our room that it didn’t include room service. We’ve never experienced this at an all inclusive and after checking our booking several times I’ve still yet to see anywhere that notated it was excluded with our room type we booked. Not thrilled about that because there are limited options food and when you can get it. Not really any place to grab snacks or food at your leisure.
Stayed 3 nights in Aug 2021
Response from Hugo Perez on Sep 17, 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the trees and bamboos. Love the nature and surroundings.
Stayed 7 nights in Aug 2021
Response from Hugo Perez on Aug 16, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards