Mosquito infested, horrible customer service.
Posted Apr 10, 2015
From the minute we checked in, we were greeted by rude staff that barely spoke to us. We were given our room key and an envelope and told to go wait in the lobby. No explaination of the resort or restaurants or anything. We arrived in our room and it was as described. The bed was comfortable.
However, the the bathroom, the window didn't shut all the way, the faucet was rusted, the sink leaked, the drain wouldn't shut all the way, the toilet paper holder kept falling off the wall and the water pressure, well, let's just say it was non existent. Three sprays of water coming out of the shower head barely constitues as a shower.
On day 4, we were eaten alive by mosquitoes at night. We woke up covered, as well as the bed, walls and ceiling. The next morning, when I went to the front desk, I got blamed for not spraying the room before bed. I had to beg for a new room, which we finally got after a few calls. However, we has the same problem with mosquitoes there, despite us actually using our bus spray on the walls, floor and bed.
The staff everywhere was rude, unfriendly and slow. At the restaurants, the would flat out ignore you. Getting coffee for breakfast was a chore. Cream was even harder. Al a carte restaurants opened at 6, we always had reservations at 6, however, the seating never started until at least 6:15.
The chairs are all broken, the pools are dirty and the sidewalks are a mess.
People paid full price for this resort, they should get full service. Not a hot mess.