Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 22, 2016
Very nice all-inclusive hotel experience. Ample access to many water sport activities.
5 out of 5
by A verified traveler from Trinidad

It's really a nice hotel to have a vacation

Posted Sep 5, 2016
At first a had some issue when we first check -inn, but after it was really nice. The room and the restaurants was really nice, beach pool's my wife love them all. And you know there's an old saying. A happy wife is a happy life, and she was really happy.
Comment from Hotel Management
Sep 7, 2016 by Admin Secretary, Hotel Management
We are so happy that you shared your feedback with us and enjoyed your time here with us. We hope to see you soon and wish you all the best
2 out of 5
by A verified traveler from Texas

Better value at Sandals

Posted Sep 5, 2016
For the price, this place was not up to par. Sandals is only $150 more a day and well worth every penny. Minus a few males that worked front desk/night bar and the ladies in the jewlery store, everyone was condescending.
Comment from Hotel Management
Sep 7, 2016 by Admin Secretary, Hotel Management
We are sorry to hear that you did not enjoy your time here with us. We thank you for taking the time to share your feedback with us.
4 out of 5
by A verified traveler

Loved the water sports

Posted Aug 28, 2016
Pros: Water Sports
You never know what it is really going to be like based on some of the reviews, but I happy to say it was very good for the price and we had a fun filled vacation. Room is fairly basic but clean, the bed was very comfortable and the maid left plenty of towels. The air conditioning was nice when returning from the heat outside. Food was very good for an all inclusive place, the best Restaurants are Morgan's Pier and Treetops. Bamboo was good, and buffet at Palms was so so. We really liked the jerk chicken paninis at Plum Tree grill for lunch or a late afternoon snack. Drinks were also very good. Beach is nice but the water is murky which is something that was disappointing for a caribbean resort. When we went out of the the bay on the hobie cats its much clearer. Really liked the all inclusive water sports, including water skiing. The Calypso Cat was full so we went on a tour with another boat from Castries harbor to Soufriere . It turned out better because the boat was larger and less crowded. Gym and Tennis facilities are excellent and they provide all the equipment. Like others we did not care too much for the restaurant reservation system, would have liked to eat at Tree Tops more than once. Another plus is that unlike other resorts there is no cards or signing for beach towels, it's so much simpler and you don't have to worry about leaving a towel on a beach chair. Staff are generally very nice and helpful.
Comment from Hotel Management
Sep 7, 2016 by Admin Secretary, Hotel Management
We are delighted to hear that you had a fun time with us and the services we provided, you were happy with us. Our goal at St. James Club St. Lucia is to offer our valued guests an authentic and exciting or relaxing (or both), holiday and we are pleased to hear that we delivered. We thank you for taking the time to share your feedback with us and look forward in welcoming you back to our bit of paradise.
5 out of 5
by A verified traveler from East Haven, CT

great experience... Hotel, food and people

Posted Aug 13, 2016
We had absolutely an amazing time. The workers were kind and very accommodating. The facility was beautiful, clean and comfortable. Beach was breathtaking. They offered endless activities it was just absolutely amazing and highly recommend this resort. Look forward to returning again.
Comment from Hotel Management
Aug 16, 2016 by Admin Secretary, Hotel Management
Fantastic to know that you had an enjoyable stay with us at the St. James's Club Morgan Bay Hotel. It was a pleasure for us to be of service to you. Thank you for taking the time to share your feedback.
4 out of 5
by A verified traveler from New York

Nice. The views breath taking

Posted Aug 8, 2016
Upon arrival the staff present a form to sign withholding money from my credit card. ..totally caught me off guard....then went onnto explain that they are not liable for any accidentsaccidents or incidents that may occur. They have no life gurds...EVERYTHING IS DONE AT YOUR OWN RISK. THEY ARE NIT LIABLE!!!!! The kids loved it. The Kids club was Phenomenal. Juan and her staff are awesome with the children. The food was delicious. Some staff aasume you look like a native of the island and was not friendly.Need more entertainment on grounds. . Everything else is not bad
Comment from Hotel Management
Aug 16, 2016 by Admin Secretary, Hotel Management
Thank you for choosing our property and for sharing your comments about your stay with us. I will pass along your commendations to the Kitchen and Kids Club team. We are truly for the negatives that you encountered and will work on better improving the service and product that we offer. It is important that listen to the valued feedback of our guests to improve the quality of the product.
2 out of 5
by A verified traveler from R

Mediocre at best

Posted Aug 4, 2016
Nothing special .. Compared to Carribean hospitality, beaches, entertainment and food.. This place is mediocre.. For the price which is high. The management is surly and the dinner reservationists clearly responds to a monetary tip. Nothing is first come first serve.. Gratuity gains results in the St James Morgan Bay.
Comment from Hotel Management
Aug 16, 2016 by Admin Secretary, Hotel Management
I am sorry to heat that your time with us was not what you expected to be. It is disheartening to know that we fell short in delivering optimum service to you. Please accept our apologies. I would also like to thank you for taking the time to share your most valued feedback with us as it is a way for us to improve the standard of the product and service that we offer to our guests.
2 out of 5
by A verified traveler from orange county california

Disappointed

Posted Aug 4, 2016
This hotel is at most a 2.5 star hotel. I arrived there and only stayed for one night and changed to another hotel called the Landings(definitely 5 star) the next day. Thank God I had purchased insurance with Expedia. The beach is very small and the water is not clear. Food was terrible. Rooms outdated and very basic. Had I not been able to change hotels I would have returned home much earlier than my 9 day planned trip. If you truly are looking for a 4 star hotel do not book this hotel. you will be disappointed!
Comment from Hotel Management
Sep 7, 2016 by Admin Secretary, Hotel Management
We are sorry to hear that you were unhappy with your short stay with us. We appreciate the constructive feedback that you provided and will use this feedback for the enhancing of the product that we offer to our valued guests. Thank you for taking the time to share your feedback with us.
4 out of 5
by A verified traveler

Beautiful landscape, nice and clean beach and pool

Posted Aug 3, 2016
Hotel is big and nice, food is great, water sport was excellent except costumer services needs improvements. Managers should pay more attention to their workers and we had feelings not enough staff especially in the restaurants to accommodate everybody needs.i have to wait for fresh fruits smoothly for 15min because person was in the kitchen doing something else then when she came back she was looking for blander another 10min. Next time I didn't even tryied again. Otherwise had good experience. Needs better internet too it was challenging to get in touch with family.
Comment from Hotel Management
Aug 4, 2016 by Nerissa, Hotel Management
We are happy to hear that you enjoyed your time here with us. Thank you for the constructive feedback. We always try to ensure that we offer the optimum service to you our valued guests and sadly we fell short in delivering that to you throughout your stay. I would also like to take this opportunity to thank you for your feedback and comments. We will use it towards better training of our team.
5 out of 5
by A verified traveler

Beautiful views and ever so kind staff.

Posted Aug 1, 2016
Location: Great location, easy to get to north of island and Castries.
This hotel was made great by its friendly and helpful staff who were above and beyond polite. They truly made our holiday fun and exciting by the amount of effort they all put in, from cleaners, bar tenders, leisure facilitators, grounds men and restaurant staff. Amazing place.
Comment from Hotel Management
Aug 4, 2016 by Nerissa, Hotel Management
We are so happy to know that you enjoyed your time here with us and we look forward in welcoming you back to our bit of paradise very soon. Thank you for taking the time to share your feedback.