Ratings based on 121 Verified Reviews

3.1 out of 5
78% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, IN

Central location, good value

Posted Apr 12, 2017
Location was great for exploring the Soufriere region. We had a rental car and there was usually a place to park on the street close to the hotel. The staff was very nice and knew the area very well. The room was spacious, clean and the AC worked well. There are no 110v outlets in the rooms but we were given a transformer and a hair dryer at check in at no additional cost. We were lucky to get a room with a view of the Petite Piton and the beach. There is a street party one block away on Friday nights with very loud music till around 1 am. We joined them instead of complaining...great street food and cheap Piton beers. Tell the beggers 'No' and they go away. The hotel has security guards on duty in the evenings. They lock the main doors into the hotel at midnight. They are still around after midnight, but it is best if you talk to them and the front desk if you plan on getting in after midnight. Wifi worked great as did the small refrigerator. There was plenty of hot water for showers and the TV worked fine. Grocery stores, the hospital, fire and police depts, Hummingbird Beach and many small restaurants are all within walking distance. All in all, a great place to stay for the price.
1 out of 5
by A verified traveler

Vacation

Posted Mar 27, 2017
No washcloth, refrigerator never got cold and noisy locals early in the mornings and late at night. Constant loud music from passing cars and motorcycle owners revving their engines. I believe the locals forgot that there's a hotel in the area. Also the area is where a lot of the locals hang out. Felt safe walking alone in the area, most of the locals were friendly.
Comment from Hotel Management
Mar 29, 2017 by Ms Charles, Hotel Management
Thank you for taking time out to inform us of your stay. Upon cleaning and inspection of your reserved room , it was discovered that the switch for the refrigerator was turned off which could have been rectified by a simple call to reception. This is why we urge our guests to inform us of any problems they may have so that we can solve them and thereby improve their stay. Since we are situated in the town, we are subjected to occasional local banter and vehicles passing by. However, once your door is closed , it doesn't prove to be such an issue. We take every review into consideration as we seek to improve our services , amenities as well as the satisfaction and comfort of our guests.
2 out of 5
by A verified traveler

Not like the picture!!!

Posted Mar 21, 2017
Being that it is on a fairly poor island you get what you expect... bath fixtures with scales, sewage smell from toilet, no bed spread, no nite clerk to ask how to adjust the AC, some rooms have mini fridge and microwave others full OLD fridge no microwave. However people of the island are VERY nice and it is located pretty much in central downtown. No elevator so don't bring heavy luggage, the rooms are on the 4th floor!
Comment from Hotel Management
Mar 29, 2017 by Ms Charles, Hotel Management
Thank you for taking time out to inform us of your stay at The Downtown Hotel! The Air condition is already preset , however on arrival you are asked what temperature is most suitable to you and it is changed immediately. If you want to change it , you are informed that reception is there from 7AM-8PM and security personnel is there to assist you. You are also informed that management cannot leave the remotes because any interference in the settings of the A/cs by persons outside management personnel can lead to a malfunction of the Air condition. Moreover, it is quite displeasing to see a comment in regards to our bathroom fixtures as they are in perfectly good condition. Secondly, every room design is different. Our Deluxe Downtown view or Sea or Piton view offers varying amenities , hence some rooms with a large or mini fridge. We take every comment into consideration as we seek to improve our facilities and service to increase satisfaction and comfort.
1 out of 5
by A verified traveler from Chapin, SC

Not what we were looking for at all!!!!

Posted Mar 16, 2017
Pros: Nothing
We were looking for a place to stay for just one night before we left on a 7 night boat cruise out of Soufriere. The options were not many as most places wanted a minimum of 3 nights. Looking at the pictures we felt like this hotel would be OK for the one night - were we wrong. We had lots of luggage and had to carry up several flights of stairs, waited 10 mins before anyone showed up at the desk to check us in, the bathroom was nasty, you had to tell them what you wanted the temp set on in the room (if you wanted it changed you had to call the front desk and they would come to your room and change it), you could see the bay but the room overlooked a very ruff part of town. We ended up calling another hotel and got them to offer us one night. It cost six times as much as this room but was our only option as this hotel just seemed unsafe to us. I will have to do better homework in the future.
Comment from Hotel Management
Mar 29, 2017 by Ms Charles, Hotel Management
Thank you for taking time out to inform us of your stay at The Downtown Hotel! The Air condition is already preset , however on arrival you are asked what temperature is most suitable to you and it is changed immediately. If you want to change it , you are informed that reception is there from 7AM-8PM and security personnel is there to assist you. You are also informed that management cannot leave the remotes because any interference in the settings of the A/cs by persons outside management personnel can lead to a malfunction of the Air condition. We sincerely apologize again for having to wait before being checked in. At the time the receptionist was checking in four of our guests , however , we will definitely make some changes to ensure that this does not happen again. All rooms are inspected by our Room Supervisor who does not sign off on any room unless it is cleaned up to standard. We would never give a room to any guest without it being prepared. Upon inspection of the room after departure , we found that the bathroom did not dispel any unpleasant odor. Moreover, we value every comment about our establishment as it allows us to make any necessary changes to improve our service and the facilities we provide.
3 out of 5
by Ashley

Posted Mar 2, 2017 on Hotels
The hotel was near the water, had nice views and was clean. The price was right for staying 1 night. The only poor experience was there was no hot water.
1 out of 5
by Lindsey

Good view but would pass on this hotel.

Posted Mar 1, 2017 on Hotels
Staff and view from the Piton view room were good. Location is good if you are travelling around to nearby attractions. Hotel was in poor condition (holes in the wall, leaking toilet, only warming water in shower), beds uncomfortable, and sheets were threadbare with holes. Wouldn't recommend.
Comment from Hotel Management
Mar 22, 2017 by Johnita, Hotel Management
Thank you for taking time out to inform us of your stay. In regards to your comment about the hotel's condition, a hole was bored to fix a main line to improve our water pressure which was later repaired by the workmen or maintenance workers who were clearly working in that area. We take pride in offering accommodation that is up to standard to ensure that our guests are satisfied and comfortable. We ensure that our guests needs are not only met but exceeded. This is why we urge all guests to report all problems to management so that it can be fixed as soon as possible , for example a leak in your bathroom. We do not provide guests with any sheets with holes as this does not in any way adhere to the standard we uphold. This is why it is displeasing to see such a comment. As for the hot water in the tap, this was checked by maintenance and it is reported to be functional.
1 out of 5
by Anna-Belle

Gross, dirty, and full of stains!

Posted Feb 20, 2017 on Hotels
It was really bad. I would not recommend this place to anyone. Felt like it has never been clean. There were stains everywhere (sheets, walls, shower, mirror). Also, you could see where bugs where smashed by the old bug stain left at the impact. They even manage to not remove old dried bugs left on the walls and doors from where they were smashed and killed!
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking time out to inform us of your stay. The room in question was thoroughly inspected in regards to the claims you made and none of these claims were rendered truthful. Whilst we appreciate good critic and feedback , we do not appreciate any defamation on our property. We seek to provide value, comfort and clean accommodations to our guests. Every room is thoroughly inspected before arrival to ensure that is up to standard. If such claims were substantial, you should have reported it to management. As I previously mentioned, It is clear that these claims are false and distasteful. We seek to improve our facilities and service but we do not appreciate fabricated claims.
5 out of 5
by Helga

Great time

Posted Feb 9, 2017 on Hotels
Staff were wonderful. Very friendly took care of any problem we had. Good not have been better. Location was superb
4 out of 5
by Kyle

This traveler left a rating score only Posted Jan 8, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from tashkent

Nice but no elevator

Posted Dec 27, 2016 on Orbitz
Pros: Staff was friendly.
Cons: tv needs upgrading and AC needs maintenance.
Location: Location is ok for adventure travelers
Hotel is at downtown location with all the characteristics of a downtown hotel described by other travelers: no elevator to 4 th floor, basic room with no breakfast, panhandlers around hotel, tight parking, etc..For 2 nite stay and adventure travelers would be fine.