Overall we had a fantastic stay at windjammer. The beach is amazing, the people are nice, and the food was surprisingly good. However - there’s some room for improvement.
Pros:
- incredible location, and beautiful beach
- good restaurants. Better than what we expected from an all inclusive place
- spacious rooms with amazing (!!!) views
- mostly friendly and welcoming staff. Kizzi, Karen and robin in particular were stellar.
- lots of amenities without feeling like a giant resort. Small enough for you to get to know staff etc
- calm and family friendly vibe
Cons:
- rooms were big and decently appointed but could do with a renovation. Our bathroom tub was cracked, our showers lacked water pressure, and the furnishings were cheap and without much soul.
- their internal records seem to be a total mess. This is something they really need to work on. When I called to book an airport pickup 2 weeks prior to the trip, they told me our trip had been cancelled. Took them a few hours to sort out and find the reservation again. And while we were there, everything from restaurant bookings to bookings of beach chairs etc was totally chaotic and included multiple instances of double bookings etc. it became a running joke for us and several other guests who were experiencing similar issues. Things almost always got resolved in the end, but it wasted a lot of time and effort for all.