Ratings based on 285 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Chicago, IL

Paradise Lost

Posted Jun 11, 2017
My husband and I used to stay at Esmeralda at least once a year for many years. It used to be absolutely perfect and at least a 4-star hotel. This year, however, things have changed all for the worse. We will never go back to Esmeralda. We asked for a certain villa as always, but this year, for the first time, we didn't get it. Our backs paid for it due to a really bad mattress. Free breakfast included in the hotel price always was a joke as practically nothing about it is free, aside from the bad coffee. For most breakfast items (such as eggs or yogurt or corn flakes), there is a surcharge. After a couple of attempts, we stopped coming to this "free" breakfast. Instead, we ate breakfast at the Coco-Beach cafe, which was superb, ALWAYS. For lunch, there is ONLY Coco Beach cafe, which, again, is great but it’s the only choice. Many on the reception staff are downright rude. Non-food items displayed in the reception store are not for sale, you have to get them "in the village" (a few miles away from the resort). Dinner choices on the resort are practically non-existent off-season. Even though this is not the resort's fault and has not changed over the years, the sea on the beach is far from calm. Put another way, the waves are so strong, even decent swimmers can't swim there. Again, we are never going back.
Comment from Hotel Management
Jun 17, 2017 by CN, Hotel Management
we are sorry Esmeralda do not give you all you espect. the continental breakfast it's complimentary if you like more there is a Menu and you have to paid the fees. the samm boutique at the front desk it's not a supermarket and provide only drinks and it's a display for a clothes shop open on orent bay plaza. hope to welcome you again regards
5 out of 5
Recommended
for Everyone
by A verified traveler from nh

Posted Jun 9, 2017
Staff is great,facility is great have never had a better lodging experience. Will return, I hope. Only the coco beach personal a little rude,but because we brought our own beer with us to his beach? I kinda understand.
Comment from Hotel Management
Jun 17, 2017 by CN, Hotel Management
thank you very much fro your nice comments. coco-beach it's private Manage and sale drinks and food for clients.
4 out of 5
Recommended
for Everyone
by A verified traveler from midwest

Love somethings about this hotel

Posted Jun 5, 2017
There are many things I love about this hotel. We have stayed here many times over the years. I love that it is on the beach and near Orient Village. Also live that each building of four units has it's own pool. The pool is great after a day at the beach; a quick swim to relax right outside your room. Also the grounds are beautiful. My only caution is inconsistent service from the staff. The gentleman​ who worked the front desk I the evenings was great and the young woman who was training during the day was very good. The inconsistency comes from the cleaning service. Several times we returned to the room while it was being serviced and saw that the room door was left open allowing bugs in the room. I was bitten many times while in the room. We talked to the front desk about keeping the door closed when cleaning. We were assured that the maids are to keep the doors closed. We found the door open again and then cancelled cleaning for the last four days of our trip. The front desk provided bug spray to spray the room. Between the spray and no more housekeeping, the bugs were gone.
Comment from Hotel Management
Jun 17, 2017 by CN, Hotel Management
we are sorry for the inconvenience. I will advise the gouvernante to be more attentive regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good food, great staff

Posted Apr 26, 2017
Hot water pressure was non existent, no full length mirror! Otherwise this is a great place to stay.
Comment from Hotel Management
Jun 17, 2017 by CN, Hotel Management
we are on the way to added a full length mirror thank you for your comments
4 out of 5
Recommended
for Everyone
by A verified traveler

Always nice to return

Posted Mar 17, 2017
Return to hotel at least once a year. Very convenient to beach and dining
3 out of 5
by A verified traveler

Ants in the kitchen.. Dated ... TV was very proble

Posted Mar 6, 2017
Nice location.. the staff was not nice.. Rooms are dated ... TV is a joke.. Better places for the money
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great location overpriced room

Posted Feb 19, 2017
Pros: Perfect location. Close to the beach and great restaurants Safe and easy. Clean with lovely staff
Cons: The rooms are large but basic and the bedding and towels should be upgraded to fit the cost of the hotel
Location: Walking distance to the beach and many restaurants and beach shops
The Esmeralda is located in the perfect place for an easy relaxing holiday. Each set of rooms has its own pool and we were alone at our pool all week which was a pleasure. The beach is sandy and beautiful and a 5 minute walk from the hotel. Staff was lovely. Continental breakfast was basic but fine The only downside are Rooms. They are relatively large with a small kitchen area and large closets however the bedding is mediocre and the mattresses flat and basic. Pillows were also flat and basic. With a little attention to detail this could be the perfect island hotel. We will return because the positives outweigh the negatives however the hotel could use some upgrades
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Excellent location by beach

Posted Jan 30, 2017
Fifth or sixth time staying here. Very nice accommodations a short walk to beach. Very comfortable bed and large room. Furniture could be upgraded but adequate. Very clean and only a short walk to Orienr Village. Hotel restaurant pricey but superb. Can't wait to go back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, close to the beach !

Posted Jan 30, 2017
Great location, close to the beach, good restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

great resort, great beach

Posted Jan 26, 2017
My husband and I have stayed at Esmeralda several times We love it best place to stay