It's not just about when it goes right...
Posted Apr 16, 2017
I stayed in Mary's Boon for five nights. The beachside apartment I was given was great, quite comfortable (although rather old furniture and a creaky bed) and all the amenities you could want. However, what makes the place great is the beachside bar, friendly and approachable staff, and great food.
I had one night when I realized..the next morning.. that my legs were utterly covered in bites. I happen to be allergic to mites/bed bugs and so asked for them to sort out the bedding and spare me more bites and pain for the last night. This is when they shined: immediately I was offered an apology, the lady at reception was utterly horrified, and everything was replaced and sprayed rapidly. I have the sense this is a rare occurrence there and they could not have dealt with it in a better way. Overall, I was a happy creature, the beach view is amazing, the flights aren't a bother and the staff are some of the friendliest and genuinely decent people I have met so far. Would absolutely go back again.