Ratings based on 245 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great place to do nothing!

Posted Feb 20, 2017
If you like going on vacation and hardly leaving the "compound" then this is your place! It has a nice size pool, small but charming "beach" by the lagoon, palm trees with hammocks, jet ski and water sports. A nice open air restaurant with a pretty awesome daily breakfast buffet. The staff (who were mostly french) was very nice and courteous. Also the art, large size "replicas" of famous contemporary artists like Keith Haring and Picasso on all the building walls. Pretty awesome! Probably would do better as an "all inclusive " but then again may lose its charm...
Comment from Hotel Management
Feb 24, 2017 by Mathilde, Hotel Management
Thank you for such a nice comment !!! Is is a pleasure to know that you have enjoyed your holidays with us !! Have you tried our Spa Cinq Mondes ?? It is wondeful for a relxing moment, our girls take really good care of you ! We hope to see you again soon Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg, NJ

THE BEST AMONG THE BEST

Posted Feb 16, 2017
It was a fantastic experience. Everything was EXCELLENT. Will stay there again and at the other hotels as well.
Comment from Hotel Management
Feb 17, 2017 by Mathilde, Hotel Management
THANK YOU !!! We will be happy to welcome you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Wonderful time

Posted Feb 4, 2017
Pros: It's called the art hotel for a good reason, murals and sculptures abound, making the grounds a visual feast. Very pleasant atmosphere.
Cons: We were very comfortable.
Location: We like this section on the French side, near local markets, restaurants, and a long walk or short ride to Marigot.
From first moment to last, experience was better than we were led to expect by prior reviews. Staff was very helpful (answering all questions graciously, loaning needed adapters, making change, printing out boarding passes). Newly renovated rooms were very comfortable and clean. Patio was lovely, as was pool. Restaurant food above average and ample, especially plentiful buffet breakfast. Overall we had a wonderful stay and won't hesitate to go back.
Comment from Hotel Management
Feb 7, 2017 by Mathilde, Hotel Management
THANK YOU !!! We are so happy that you have enjoyed your stay with us !! We look forward to welcoming you again soon ! Mathilde Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location on French side

Posted Jan 23, 2017
The hotel, staff, room, grounds are nice. However it's inconvenient for not having a beach where you can go in the water. There is a beach but just to lay down but you can't go swimming in the ocean there. You need a car to be able to go to different beaches and restaurants throughout the island (the restaurant on site didn't have great food considering what the island has to offer but there are a few good restaurants walking distance down the street just make a left when you exit the hotel and they are on the right hand side 2-3 minutes walk). Also not enough parking space. At night there are very noisy frogs especially if it rain or it was windy they are very loud we had hard time sleeping. I asked at the reception what's the terrible sound at night and they said it's the frogs and they are all over the island which is not true it's not our first time in st martin and never heard them in other resorts we stayed in
Comment from Hotel Management
Feb 15, 2017 by Mathilde - Quality Manager, Hotel Management
Thank you for your nice comment about our staff :) Regarding the food, I am surprised about your remark as our restaurant is one of the best in the island. Our Chef only cooks fresh food and everything in this restaurant is Home Made. I hope you have had a nice stay with us. We look forward to welcoming you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Very nice!!! Good place to stay, calm, clean, friendly!!!!
Comment from Hotel Management
Jan 27, 2017 by Mathilde, Hotel Management
Thank you !! We do evverything we can to satisfy our guests ! So happy you liked it ! Mathilde Quality Manager
2 out of 5
by A verified traveler

Posted Jan 13, 2017
Location: Nothing to do nearby. It was a very long drive to the cruise departure area. Just did not meet our expectations
No elevator and no one to help with luggage. Service in bar and restaurant was poor.
Comment from Hotel Management
Jan 16, 2017 by Mathilde, Hotel Management
Dear Guest, I am sorry to read that you didnot enjoy your stay with us, as Guest Service is our priority. I have well taken note of your comments and will do everything possible to improve the quality of services, so that you leave enchanted of your next stay with us. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Very nice hotel, but off the beaten path

Posted Jan 6, 2017
Overall we had a very nice stay. The grounds of the hotel are beautiful, with inspired art all around - the main drawback was that the hotel is in a very quiet part of the French side, and each time we wanted to go to Grand Case (where the really amazing restaurants are), it was $60 round trip. Other than that, the staff was very good and very professional, especially Ana who worked tirelessly to help us get a snorkeling boat tour on New Year's Day. And our cab driver / philosopher Rudy, who is also the DJ at the hotel, was extremely friendly and knowledgeable and made the trip much better, and an experience to remember.
Comment from Hotel Management
Jan 12, 2017 by Mathilde - Quality Manager, Hotel Management
Thank you for your great comment ! I will forward your message to Ana and Rudy, they will be very happy :) Looking forward to welcoming you again. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great accommodations and friendly staff

Posted Dec 28, 2016
I was welcomed very warmly by the staff. Mr Baki the manager was so accommodating and hospitable. Cathy at the spa was just amazing and Rudy the hotel driver was always on time and hospitable. The hotel was quiet and peaceful. Will definitely come back:
2 out of 5
by A verified traveler from Londob

It was an ok hotel, we only stayed 1 night

Posted Dec 23, 2016
We only spent one night. The hotel looked very tired and the place generally run down and in need of Attention. Probably for St Martin standards it was ok, but the price was not worth the product!
2 out of 5
by A verified traveler

Before and after a Windstar sail. Hotel is far fr

Posted Dec 17, 2016
Pros: relatively clean, Kristoff and Farid very kind and accommodating. Joy in the spa was lovely. The live Christmas tree was authentic & very nice.
Cons: More front desk help who are readily available to assist guests and can speak fluent English. Front lobby needs to be enclosed and air conditioned.
Location: Have menus for local restaurants available and tell guests if they don't serve until 7.
The front lobby should be enclosed and air conditioned, at times chaotic and not nearly enough front desk staff there to receive and assist guests. The attitude was "take a number and wait". Staff needs to be able to speak fluent English, communication was difficult. Hotel rooms were clean but minimally appointed, no washcloths, no bathroom exhaust fan, no shelf in shower. Poor TV service. Pool towels were rationed and not very plush. Poor lighting at night in hallways outside guest rooms. No elevator. Certain guests especially air France guests seemed to be a priority over other guests in hotel. Hotel staff not too informative about local restaurants, didn't even tell us they didn't serve until 7pm when we made it known we were going there before then.
Comment from Hotel Management
Dec 22, 2016 by Isabelle, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure St Martin Marina and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you very good Christmas and New Year holidays. Sincerely, Isabelle Lesage Deputy Manager