Before and after a Windstar sail. Hotel is far fr
Posted Dec 17, 2016
The front lobby should be enclosed and air conditioned, at times chaotic and not nearly enough front desk staff there to receive and assist guests. The attitude was "take a number and wait". Staff needs to be able to speak fluent English, communication was difficult. Hotel rooms were clean but minimally appointed, no washcloths, no bathroom exhaust fan, no shelf in shower. Poor TV service. Pool towels were rationed and not very plush. Poor lighting at night in hallways outside guest rooms. No elevator. Certain guests especially air France guests seemed to be a priority over other guests in hotel. Hotel staff not too informative about local restaurants, didn't even tell us they didn't serve until 7pm when we made it known we were going there before then.
Comment from Hotel Management
Dec 22, 2016 by Isabelle, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure St Martin Marina and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
We wish you very good Christmas and New Year holidays.