Ratings based on 705 Verified Reviews
4.4 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from US
Generally unfriendly and unhelpful staff.Posted May 23, 2017
The staff continually treated us like were putting them out. We saw that this was the case with most other guests as well. They are certainly not customer centric. The large pool was closed for renovations, and they used this to offer upgrades to visitors if they would take a sales tour. We were water front with great views thankfully. The facility was clean and close to the water which was nice. When we visited other beaches near ports or Orient beach, the locals were much friendlier. If my family were to return to St Maarten, we will stay somewhere else.
for Otherby A verified traveler from Yonkers, NY
Very nice, convenient, affordable and CLEAN hotel.Posted May 21, 2017
Pros: Great location, close to Princess Juliana airport (but not noisy). Hotel is impeccably clean, both inside rooms and grounds. Lovely beach and pools.
Cons: Beach towel access closer to The Villas. Could use a second grab bar in the shower and one close to the toilet.
Location: Location close to airport and Philipsburg and Marigot for shopping. Lots of water sports and cruises available in lovely, clear and warm water.
The staff at the hotel are very accommodating. The rooms in the Villas (two bedroom suite, ocean view) are comfortable and very clean, with furnishings that are a bit outdated, but not shabby or dirty. Comfortable beds. Primo air conditioning. Nice pool, nice restaurants. The large resort is hilly; be prepared to climb stairs and hills to get around. Find a nice, local taxi driver and take a tour around the island. Many vista photo ops from the hills. See both sides, French and Dutch, and compare local culture.
for Everyoneby A verified traveler from Florida
Great hotel with water views on Simpson Bay !Posted May 17, 2017
Pros: The rooms were large and comfortable. Small kitchenette was nice. Nice balcony furniture. Great views.
Cons: Maybe include coffee with the room. :-)
Location: Within walking distance of what became our favorite restaurant, The Greenhouse, but also many other good restaurants.
This hotel was excellent in every way. It was clean, comfortable, great staff, perfect location, and so good that when we discovered our Saint Martin hotel was a dump, we returned to The Villas and booked two more nights. When we returned they had put us in a ground floor unit and when I asked if they had a higher level unit, the hotel staff was able to arrange that. The only thing I could mention that was slightly negative, was our room had an odd odor. But I would take that any day considering everything we got. All the rooms have spectacular views and the staff is wonderful. The pool area was clean and they had a great gym with the same equipment our YMCA has. If we return to Sint Maarten we would definitely stay here again. Also, if you're an aviation enthusiast, it has a direct view of SXM across the bay :-)
for Everyoneby A verified traveler
Posted May 13, 2017
Pros: Location, facility and staff
Location: Great restaurants
Staff very helpful. Rooms are comfortable, furnished nicely
for Everyoneby A verified traveler from Trinidad
Posted May 7, 2017
We checked in early and had to wait about 2hrs to get our room. Other than that the experience we great.
for Everyoneby A verified traveler from New York
Nice location, near resturants and beach.Posted May 5, 2017
Pros: The area, the view and how close resturants were,the pools, the bars.
Cons: The beds and the pots and pans.
Location: We love the excursions being on the property. we did go on one to Anguillia. We went into town alot, the beach, casino, store, red paino.
This is our second time here in 9 months. Love the location and the view. would like to have someone inform us as to what belongs to the resort and what doesn't, its a little confusing. Tough trying to find other pools and also parking spots at other pools. The parking spots are too small to fit cars and beable to get out of the car without hitting the car next to you, we usually had to all get out first and then let my husband park. The murphy pull down beds were very hard, I couldn't sleep on them. The king bed was a little better but still hard. Better pots and pans for cooking would be great and towels for dishes that actually obsorb would be nice. Other than these few things we love it here. We will return its just getting harder and harder to find rooms available during our available vacation dates.
for Everyoneby A verified traveler
Posted May 4, 2017
One night stay. The front desk let us have room three hours before normal check-in,Very considerate of them to do so.
by A verified traveler
Decent hotel, long check-in, noisy roomsPosted Apr 29, 2017
Not a great first impression. There were 4 employees at the check-in desk when we arrived. The process took about 45 minutes, which given that there were only two other couples ahead of us in line, was way too long. The primary person checking in guests was very inexperienced and the other employees didn't step in to assist her until she had completely floundered. She had to request my passport multiple times, had us moving to a different room after 2 days during our stay, etc. Finally, someone stepped in and corrected everything, but all of this could have been avoided. My biggest complaint is the noise factor. There was a constant loud commotion of housekeepers congregating outside of our door, talking very loudly, yelling down the corridor, laughing, etc. The other noise factor was the constant sliding of furniture coming from the floor above us. The rooms have tile floor, and the guests above us were constantly sliding their furniture around, day and night, which made it difficult to sleep. I also wanted to note the topography of the resort. The terrain is very mountainous, and there are a lot of steep hills in getting to/from the various onsite restaurants, casino, store, etc. In addition, aside from the parking, it is not a gated resort and the rooms are "motel" style with exterior entry. In other words, anyone off the street can walk up to your room door. Nice gym, but had to pay per use, and it was pricey.
for Everyoneby A verified traveler from Miami
Nice hotel in front of beach with beautiful viewsPosted Apr 28, 2017
Pros: Super friendly staff. Convenient location.
Location: Close to airport and bay
Nice hotel with very friendly staff. Gorgeous views of the bay. Super convenient for boats to St Bart's and other islands. Comfortable rooms.
for Everyoneby A verified traveler from Phoenix
Nice Villa, nice viewPosted Apr 28, 2017
Deluxe king suit for 4 nights. Spacious rooms, needs updating bedding and furniture although kitchen did have updated appliances. Ok location, ok parking, very clean, plenty of security!