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Reviews of Berghotel Randolins

3 out of 5
Berghotel Randolins
Via Curtins 2, St. Moritz, GR

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 121 reviews" "
Rating 8 - Good. 38 out of 121 reviews" "
Rating 6 - Okay. 11 out of 121 reviews" "
Rating 4 - Poor. 4 out of 121 reviews" "
Rating 2 - Terrible. 1 out of 121 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Praimdat

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean abd bed was very comfortable. would be very nice of there was a coffee maker in the room
Stayed 3 nights in Feb 2024
Response from Kevin Salt, Deputy General Manager on Mar 7, 2024
Thank you for visiting Berghotel Randolins! We are glad you enjoyed the time here. We gladly provide a tea kettle and other amenities on request; freshly brewed coffee can be enjoyed throughout the day in our restaurants. We hope to welcome you back again soon.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful (but really hard to walk to). Make sure you call and reserve a shuttle ride to the hotel. The staff was Great and make sure you order it with breakfast included, it has an Amazing selection! The unit was really clean but we did find that some of the linens had small holes in them (no big deal). We did not get to experience a lot the place had to offer and would love to visit again.
Stayed 1 night in Aug 2023
Response from Kevin Salt, Deputy General Manager on Aug 29, 2023
Thank you very much for staying at Berghotel Randolins and for sharing your review. We are thrilled to hear that you fully enjoyed the time here. We are glad you paricularly enjoyed our breakfast buffet and that you could use our services such as our free shuttle service into/from St. Moritz resp. Randolins, which runs on a predefined schedule and with prior reservation. We appreciate your feedback in order to further improve the satisfaction of our guests.We hope to welcome you back again soon - a revair!

4/10 Poor

James

Stayed 1 night in Aug 2023
Response from Kevin Salt, Deputy General Manager on Aug 29, 2023
Thank you for your visit at Berghotel Randolins. While we are glad you enjoyed the room and our services, we are disappointed about the rating. As discussed on site, we apologize for the slightly longer waiting time you experienced during dinner in the restaurant and we regret that this apparently cast a shadow on your entire stay.If you give us a chance, we would be delighted to convince you of the great service we provide, as experienced by so many of our satisfied guests.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Beautiful place...a must stay...thanks
Stayed 1 night in Jun 2023
Response from Kevin Salt, Deputy General Manager on Jul 3, 2023
Thank you very much for staying at Berghotel Randolins and for the great review. We are happy to hear you fully enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Cabot-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was far out but we easily walked to town and the valley each day and could schedule a shuttle back or even to and from the city center. The room was very comfortable and clean, food was excellent and we would definitely stay again. We did not ski but the storage area and services seemed very nice. Staff was amazing.
Stayed 11 nights in Jan 2023
Response from Kevin Salt, Deputy General Manager on Feb 10, 2023
Thank you very much for your stay at Berghotel Randolins and for your review. Fantastic, that you enjoyed every aspect of the time with us, particularly the great location, the spotless and nice rooms, our delicious culinary offer, our free shuttle service into/from town (on a predefined schedule and with prior reservation), as well as the renowned Randolins cordiality. We are looking forward to seeing you again next time!

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, super close to the ski slopes, excellent breakfast and restaurant for dinner, spa area with outdoor hot tub with view over the mountains, overall wonderful!
Stayed 3 nights in Jan 2023
Response from Kevin Salt, Deputy General Manager on Feb 1, 2023
Thank you very much for staying at Berghotel Randolins and for sharing your review! We are happy to hear that you fully enjoyed the time with us, especially the breathtaking views, the proximity to the ski slopes, the small yet well-equipped wellness area, and our great culinary offer. We hope to welcome you back again soon - a revair!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the border of St Moritz
Friendly service, we were able to check in early. The room is smallish but clean and comfortable. Large on site outdoor parking. The wellness is also rather small but well maintained and clean. The breakfast buffet offers a lot of variety. Location is a bit outside of St Moritz but its quiet and next to the skilift.
Stayed 1 night in Jan 2022
Response from Brigitte on Jan 25, 2022
We are so glad that you like our Hotel! Thank you very much!

10/10 Excellent

Hasmitapatel, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel. Firstly they picked us up by shuttle from St Moritz train station To the hotel On arrival we were greeted and were given the best room overlooking the mountains still with snow on top. As we had booked 3 days stay we were given free passes for buses and few excursions as it was summer period. They had spa - with massages jacuzzi indoor steam room Dinner was al a carte Overall st Moritz is very expensive but worth every penny
Stayed 3 nights in Aug 2020
Response from Stephan Amsler, General Manager on Aug 22, 2020
Thank you so much! Hope to welcome you back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Jan 2020
Response from Stephan Amsler, General Manager on Feb 1, 2020
Thank you very much! Hope to see you at the Randolins again very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Stephan Amsler, General Manager on Jan 22, 2020
Thank you very much!

10/10 Excellent

Maria S.

Stayed 2 nights in Sep 2019
Response from Stephan Amsler, Direktion on Sep 8, 2020
Vielen Dank!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all around stay at the hotel
Stayed 1 night in Sep 2019
Response from Stephan Amsler, General Manager on Sep 8, 2020
Thank you very much!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one night wonder
Stayed 1 night after travelling on the Glacier Express all day. A warm welcome awaited us at this amazing country hotel with its outstanding mountainous panoramic background. A hotel shuttle bus transfers you from the station. Both the reception and restaurant staff were friendly, helpful and courteous. Both the evening meal and breakfast were excellent served in lovely surroundings with a pleasant atmosphere. Plenty of choice for all appetites. The bedroom chosen was clean and uncluttered with most of the usual amenities ( although no tea / coffee provided) For what was paid there are no complaints. If by chance we return to St Moritz then a longer stay at Randolins would be on the cards.
Stayed 1 night in Jul 2019
Response from Stephan Amsler on Jul 13, 2019
Dear Frank, Thank you so much for your stay at our hotel and the great review! We would love to welcome you back very soon. Best regards, Stephan Amsler, General Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
The property is in a beautiful location, but it is a bit further from St. Moritz than expected. The room was inexpensive, and even though we received an "upgrade," it was small and dingy, with a tiny bathroom and tiny shower. The view, however, was very beautiful. The food at the restaurant was good, and some of it (dinner) was very good. The place seemed empty. The sauna was very nice, but the remainder of the spa was a bit disappointing (water in hot tubs not hot enough, there was not really any jets, the steam room had a perfumey fragrance).
Stayed 2 nights in Jan 2019
Response from Stephan Amsler on Mar 2, 2019
Thanks for your feedback. We are sorry that we could not meet your expectations. Too bad, that you gave your feedback anonymously, which makes it impossible for us to retrace what happened. The temperature of the water in the whirlpool is constantly over 32°C. This is checked and registered severeal times a day through our staff. Moreover, it is correct that there is a herbal fragrance in the steam bath. This is also why it is called "Herbal steam bath". We are happy that you enjoyed your dinner at our restaurant and liked the views. Best regards, Stephan Amsler, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Randolins Team on Dec 23, 2018
Allegra, thank you for your feedback.

8/10 Good

Richard

Smal comfortable room. Great service, especially Jose. Shuttle downtown was very nice.
Stayed 1 night in Aug 2018
Response from Stephan Amsler on Sep 2, 2018
Thank you!

10/10 Excellent

Stephen, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a beautiful location
Great staff and beautiful location. The restaurant is amazing, please try it if you get the chance. It was great to use the wellness services after a cold snowy day.
Stayed 1 night in Jan 2018
Response from Berghotel Randolins on Jan 27, 2018
Dear Stephen Great to hear that you had an amazing stay at the Berghotel Randolins. We are looking forward to seeing you again soon. Kind regards

10/10 Excellent

subru, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location just out of town. Great views.
Excellent dinner in restaurant. Pleasant service. Comfortable room. Convenient parking.
Stayed 1 night in Oct 2017
Response from Berghotel Randolins Team on Oct 12, 2017
Dear Subru, thank you for your great feedback. Good to hear that you enjoyed your stay at our hotel. We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
good day, thank you for your great feedback. We are looking forward to your next stay.

8/10 Good

cinupini, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice affordable hotel
Clean and comfortable family room. The room looks new and modern. Nice breakfast, good location even though the street to reach the hotel is very narrow. The hotel provides washing machine for 5 Fr, BUT no dryer.

10/10 Excellent

Mahuya, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel... breakfast was great.. view was awesome. Shuttle service makes life easy. Friendly staff.

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

robert, sydney

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stunning Views
It's in a beautiful location but is really designed as a ski chalet not a hotel. No one at hotel after 10pm, mini bar is NOT stacked with anything. We had a premium room but no porter service or trolley and it was a fair walk up hill to get there and when you do theres no internal lift. Car park is a long walk down a steep road whilst its available its not a convenient location.Shuttle service, from memory ended 5.30 (from memory ) so not convenient for getting to St Moritz

10/10 Excellent

Not Provided, NY City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter vacation- great ski trip.
We enjoyed this hotel. Easy to get to the ski slope on shuttle bus. Great breakfast. Always fresh fruits onthe front desk. Lovely disigned Spa with Beautiful view of the mountains . Fire place in the hall. Shuttle bus to the city. Very friendly place.....We will come back again. Thank you for great job.

10/10 Excellent

Deepak, Bangalore, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort for vacations
A very good hotel/resort with many good amenities. The staff was very friendly and helpful. The hotel runs a shuttle to pick-up and drop guests to cable car and other places and station in the town at scheduled intervals. If you are not driving, plan your itinerary accordingly.

10/10 Excellent

Budi Utomo, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Awesome stay, friendly and helpful staffs. Very recommended hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great view
Staff were exceptional. Room was spacious, beautiful view.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in quite area
My husband and I spent one night in Berghotel Randolins. I am glad that we choose this quite mountain lodge in stead of any other hotels in the busy St. Moritz downtown area. The front desk and all the crew members are so nice and helpful. The room is specious with a big bathroom. The restaurant is wonderful with very nice mountain view. The dinner we reserved was the best one in our whole trip. The breakfast is fantastic - so many choices, everything is fresh. The hotel is not in downtown but I take it is the advantage, not the drawback. The hotel shuttle bus runs between hotel and train station/downtown. Generally speaking, a great hotel!

10/10 Excellent

Sue, Gloucestershire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome return stay
We stayed at this hotel earlier in the week before going on the Glacier Express. They let us leave our car there, on our return we were given an even nicer room in one of the "houses". This time we had more time to enjoy the facilities at the hotel. It's a lovely place if you want peace and quiet and to unwind.

10/10 Excellent

Sue, Gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
Such a beautiful peaceful setting, you can do as much or as little as you wish. Lovely to hear the cowbells.

6/10 Okay

Alam, Toronto

Just OK
It was OK

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place a little bit off-the-beaten-path
hotel matched our expectations; was recommended by friends that live in St. Moritz. Perfect for travelers that require amenities and a high quality of service with a personal touch but don't want to stay in a luxurious hotels.

8/10 Good

Mr.Traveller, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel with nice services
Make sure you get their free shuttle bus to reach there. Hotel location, staff and services were very convincing. We enjoyed our stay there and in expensive city this was the only little budget accomodation with nice services. I would recommend to stay over there.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money
Very nice hotel. Much cheaper than the Suvretta House down the street. Entrance not well lit if you come in late at night. Hotel is 5 separate buildings. My room was excellent. Spacious/Clean/Great Views

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
A very well managed hotel located up in the mountains close to the lift system. The staff is terrific, helpful, and the shuttle service is offered every 30 mins during 9-18. Very good facilities with heated ski lockers and a large parking area if you arrive by car. Highly recommend.
Stayed 3 nights in Dec 2023
Response from Kevin Salt, Deputy General Manager on Feb 1, 2024
Thank you very much for staying at Berghotel Randolins! We are happy to hear that you fully enjoyed the time here and that you could relish the fantastic location, the renown Randolins cordiality and our services & offers. We hope to welcome you back again soon!

8/10 Good

Pier Francesco

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Kevin Salt, Deputy General Manager on Dec 12, 2023
Thank you for your stay and for taking the time to share your rating.

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from Kevin Salt, Vizedirektor on Sep 26, 2023
Vielen Dank für den Aufenthalt im Berghotel Randolins und für die tolle Bewertung! Bis zum nächsten Mal

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kevin Salt, Vizedirektor on Sep 19, 2023
Allegra und danke für Ihren Aufenthalt im Berghotel Randolins.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kevin Salt, Deputy General Manager on Sep 4, 2023
Thank you very much for your stay and for the great review!

8/10 Good

Katriina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä perushotelli
Ystävällinen ja avulias palvelu. Puhtaat ja siistit huoneet, hiukan kuului ääniä toisista huoneista. Ilmainen iso parkki. Aamiainen perushyvä.
Stayed 4 nights in Jul 2023
Response from Kevin Salt, Deputy General Manager on Aug 3, 2023
Thank you for staying at Berghotel Randolins. We are happy that you particularly enjoyed the renown Randolins cordiality and the extensive breakfast buffet with focus on local and homemade products.

8/10 Good

Franziska

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer war zu stark aufgeheizt und liess sich nur durch dauergeöffnetes Kippfenster abkühlen.
Stayed 2 nights in Mar 2023
Response from Kevin Salt, Vizedirektor on Mar 17, 2023
Allegra und danke für Ihren Aufenthalt im Berghotel Randolins. Da wir der Nachhaltigkeit grossen Stellenwert zuschreiben und uns fortlaufend weiter verbessern möchten, danken wir für Ihre Rückmeldung. Wir bitten unsere Gäste immer, uns gleich vor Ort zu informieren, wenn wir in irgendwelcher Art behilflich sein können; in Ihrem Zimmer lässt sich die Temperatur ganz einfach mit einem Drehregler einstellen.Wir hoffen, Sie auch bei Ihrem nächsten Besuch vom tollen Angebot überzeugen zu können. A revair!

8/10 Good

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr empfehlenswert
Gemütlich, freundlich, erholsam.
Stayed 3 nights in Mar 2023
Response from Kevin Salt, Vizedirektor on Mar 10, 2023
Vielen Dank für Ihren Aufenthalt im Berghotel Randolins. Wir freuen uns, dass Sie die Zeit bei uns und die gewohnte Randolins-Herzlichkeit rundum genossen haben und sich erholen konnten. Bis zum nächsten Mal - a revair!

10/10 Excellent

Arber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Andrea

Stayed 1 night in Aug 2022
Response from Kevin Salt, Vizedirektor on Aug 18, 2022
Herzlichen Dank für den Besuch bei uns und für die tolle Wertung! Wir hoffen, Sie bald wieder im Berghotel Randolins begrüssen zu dürfen.

10/10 Excellent

Prisca

Stayed 1 night in Aug 2022
Response from Kevin Salt on Aug 10, 2022
Herzlichen Dank für den Aufenthalt im Berghotel Randolins. Wir freuen uns sehr, dass Sie die Zeit bei uns rundum genossen haben. Bis zum nächsten Mal!

10/10 Excellent

Cyril

Stayed 3 nights in Mar 2022
Response from Hotelmanagement on Mar 26, 2022
Vielen Dank für Ihren Aufenthalt und für die tolle Bewertung!

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Stayed 2 nights in Jan 2022
Response from Brigitte on Jan 25, 2022
Thank you!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Stephan Amsler, Direktion on Dec 27, 2021
Vielen Dank!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021