Ratings based on 77 Verified Reviews

4.4 out of 5
98% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ponoka, AB

Excellent hotel stay

Posted Oct 14, 2017
I had a meeting and had never been to St Paul. I chose this hotel based on online reviews. In the past that hasn’t had the best results. This time, however, from arrival to departure I was very pleased. I will be back!
Comment from Hotel Management
Oct 14, 2017 by Cindy Geertsen, Hotel Management
Thank you Kelly for letting me know that we surprised you when you stayed at the Canalta in St.Paul. I will be happy to share your comments with my entire team. We pride ourselves on having remarkably clean rooms and legendary customer service. We are extremely happy and proud that you noticed. We will be looking forward to your return. Take Care and Have an Awesome Day!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Eckville Alberta

clean hotel good breakfast

Posted Sep 28, 2017
short stay in town for a wedding very accommodating staff
Comment from Hotel Management
Sep 29, 2017 by Cindy Geertsen, Hotel Management
Thank you Gerard for commenting. We are glad to here that you enjoyed your stay at the Canalta in St.Paul. Our continental breakfast definitely makes a great start to the day. I hope if you had down time between the ceremony and wedding, you may have had time to try out the swimming pool, hot tub and water slide. It is fun for all ages. We value and appreciate your business. If you are ever back in our area again, stop in and visit. Take Care and Have a Great Day!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Black Diamond, AB

Nice hotel. Pet friendly

Posted Sep 22, 2017
Nice room. Clean. Comfortable beds and bedding. Nice kitchenette.
Comment from Hotel Management
Sep 24, 2017 by Cindy Geertsen, Hotel Management
Thank you Katherine for your comments. We are glad that you and your pet enjoyed your stay. We really like to see all of our guests pet. They always bring smiles to me and my fellow team members. We appreciate and thank you for letting future travelers coming to our area how wonderful your stay was. I hope you were able to enjoy our complimentary continental breakfast served from 6am-10am daily. It is a good variety for everyone and will provide you with the energy you need to start the day. Again, thank you for staying at the Canalta St.Paul, we shall look forward to your return. Take Care and Have a Great Day!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Comfortable stay

Posted Sep 8, 2017
Very nice and clean Hotel. Probably the best place I've stayed in for a while now.
Comment from Hotel Management
Sep 8, 2017 by Cindy Geertsen, Hotel Management
Thank you for the awesome comments. So nice to hear that you enjoyed your stay at the Canalta Hotel in St.Paul, Alberta. I am going to share your comments with my entire team at our morning huddle. Thank you for taking the time to comment, it truly means a lot to us. Thank you for choosing to stay with us while you were in our area. We value and appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Paul, Alberta Canada

Posted Sep 5, 2017
Very nice and comfortable rooms. Staff were friendly and informative. I would recommend this to anyone.
Comment from Hotel Management
Sep 6, 2017 by Cindy Geertsen, Hotel Management
Thank you so much for your comments. We take pride in offering awesome customer service. We are always here to help 24/7 to help you with anything you may need now or in the future. Thank you for letting future travelers know how great your stay with us was. We shall look forward to your return. Take Care and Have a Great Day!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Airdrie, AB

Nice hotel in rural Alberta

Posted Aug 29, 2017
Pros: Friendly staff, clean, modern and comfortable
I travel throughout the province of Alberta for my work. This is the 3rd Canalta that I've stayed at this year. The front desk staff is always friendly, the rooms are always clean, comfortable and cozy. The continental breakfast is second to none! I highly recommend Canalta!
Comment from Hotel Management
Aug 30, 2017 by Cindy Geertsen, Hotel Management
Thank you Don for your kind words. I will share your review with all of my team. We are so happy you enjoy staying at all of our Canalta Hotels. We really take pride in everything we do from customer service to having remarkably clean rooms. Thank you for noticing. For us here at the Canalta St.Paul, that is really what keeps us going. We can't wait until you return. Take Care and Have a Great Day!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer

Nice hotel, clean spacious rooms.

Posted Jul 24, 2017
Pros: Breakfast was good, rooms were very large, great shower, beds are comfortable
As we were checking in around midnight there was also a group of people who came in to check in at the same time. Front desk staff was having a hard time keying the cards. The language that was being expressed was totally inappropriate. I get that being slammed with that many people at that hour and that you are having issues with your equipment can be overwhelming but the language is not necessary. You are in a customer service position and I don't need to know that someone just gave you s**t 20 minutes ago and that you are f****n frustrated.
Comment from Hotel Management
Jul 26, 2017 by Cindy Geertsen, Hotel Management
Please accept my apologies for the most recent experience you had while staying with us. This is not acceptable and will be dealt with immediately. We want to assure you that this is not tolerated in our facility. I am really sorry that you had to see and hear that. I hope that if you are ever back in our area again you will give us another chance. We do pride ourselves on having awesome customer service. Thank you for letting me know and giving me a chance to fix this situation. As the manager, I appreciate that more than you know. Take Care and Have a Great Day!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Hotel on the Main Street of town. Easy to find

Posted Jul 9, 2017
Pros: Close to the towns amenities. Decor was pleasing n very clean.
Cons: Get the beverage machine fixed. No other complaints
Location: This is a small community but everything seemed centrally located, ie gas stations, restaurants, stores.
Hotel was clean, rooms spacious, staff very helpful.
Comment from Hotel Management
Jul 11, 2017 by Cindy Geertsen, Hotel Management
Thank you for your comments. We do have a mini mart down in the lobby where a variety of snacks are sold. If you don't feel like coming down, please feel free to call down to the desk and I am sure any one of us would be happy to bring whatever you want up. We do want your stay with us to be the best it can be. Remember we have front desk agents on 24/7 to help you with all your needs/questions or concerns. We are always here for you. We hope to see you soon. Have a Wonderful Summer!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great free breakfast!

Posted Jul 5, 2017
Pros: Breakfast cleanliness
Cons: Let patrons know when pool maintenance is happening.
Location: Nice a close to many restaurants, shopping
I would have given a higher score for staff but when we checked in the gentleman at the desk said we couldn't get a room by our daughter unless we wanted to pay considerably mire. When our daughter checked in it was a different staff person and she said No problem and we got a room beside them at no extra cost. Other than that it was a decent place
Comment from Hotel Management
Jul 8, 2017 by Cindy Geertsen, Hotel Management
Thank you for commenting on your most recent stay. Our continental breakfast is awesome and full of choices for everyone. We do have a few gluten free items along with little extras for those picky eaters. As we like to say there is something for everyone. We apologize for the inconvenience that you may have experienced at the pool. Sometimes in order to make the pool safe for all patrons we do need to close it down for a short period of time in the mornings. We do this so it is safe for all guests that will be using the pool. We shall look forward to your return. Take Care and Enjoy the Summer!!
4 out of 5
Recommended
for Everyone
by A verified traveler from manitoba

Recent renos

Posted Jul 5, 2017
Nice hotel. Renovated rooms. Still working on it when we were there.
Comment from Hotel Management
Jul 6, 2017 by Cindy Geertsen, Hotel Management
Thank you for taking the time to comment on your most recent stay. We are very close to completion of our renovations we are just doing a few decorative things to the outside. We apologize for any inconvenience this may have caused you. We hope that you enjoyed our newly renovated rooms. They are extremely trendy and comfortable. Also, our continental breakfast from 6am-10am has something for everyone to enjoy. We hope to see you soon. Take Care and Have a Great Day!!