The best thing about the hotel is the name, everything else was a complete shamble from the moment we checked in. The staff at the reception when we arrived was probably the most unwelcoming, unfriendly and cold, a robot would have done a better job. If we thought that was a one off, we certainly had more surprises to come, as we soon discovered that the Free Wifi that was advertised prior to us booking on the website was none existent as we were required to pay 2 Euros per Day for each device if we wanted to use WiFi. If that was not enough, on getting to our room the standard and cleanliness can only be described as appalling with broken furniture, dirty pillowcases, bed covers, duvets and stained and dirty mattresses and mattress protectors. I have got pictures which i showed to the Manager who seem disinterested in my complaint, but was more interested in blaming the poor standard and housekeeping in our room on "the foreign housekeepers". We got woken up one morning because they wanted to change curtains as part of their monthly routines. On another occasion we went to use the Indoor Pool and it was freezing cold, on complaining at the reception about this, we were simply told someone will have a look later. No apologies nothing. Poor standards, poor level of service, the atmosphere in the hotel was just unfriendly and uncaring. When my 10 year son was asked to rate the standard of our room and the hotel out of 10, he scored it a minus 1.