Ratings based on 103 Verified Reviews

2.7 out of 5
42% of guests recommend
2.6 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Co. Antrim, Northern Ireland

The once great Hotel

Posted Oct 22, 2017
Pros: The hotel is in a great place, very central and the staff are great
Cons: Upgrade fof furniture and fixings and attention to detail
Location: A great location with easy access via public transport to the rest of the island. Plenty of great eating places and access to cruises and land tours
On arrival I was asked to pay my full room cost. I produced paperwork from Expedia showing that full payment had already been made. After one hour (3 am) I agreed to pay 100 Euro as a deposit until the next morning. At 12 noon the next day I approached reception staff who apologised for the mix up and told me that my 100 Euros would be repaid into my account within three to five days. On checking my bank account the next day I discovered several debits had been made using my card details. I immediately contacted my bank who stopped the card and refunded the payments after investigation. Hotel Staff at all times were courtious and friendly. On checking the windows in my apartment, I discovered that none had working catches fitted. I mislaid my key and had to pay 25 Euros for the lock to be changed - as informed by reception staff. I later found the key and discovered that the lock had not been changed, just a duplicate issued. My 25 Euros was returned to me on checking out. The Hotel overall could do with some upgrading and repair. The staff on the other hand were great.
3 out of 5
by denise

Posted Sep 23, 2017 on Hotels
the hotel was advertised as cleaners every day but was only every other day,the aircon was not good and the bar did not do any snacks round the pool but the staff done the best to help you,but not bad value for money,would stay again.hotel.com should take off the picture of the pool area,their is only one pool not two,a wall has been put up bit naughty that.
1 out of 5
by Frank

The Buggiba Hotel

Posted Aug 6, 2017 on Hotels
We were not happy with the rooms we were shifted three times to different rooms because one door to the room did not close and also the bathroom, The water in the kitchen was hot in both the hot and cold taps, The stove did not work when turned on the power turned off, so they changed our room. The second room was also no good water leaking from the celling air con faulty, we had cockroaches running around and my wife and daughter were bitten many times and red spots were covering there body the manager got one of the cleaners to spray the room ,we spent 150.00 euros on medications after that we found it was bed bugs so I sprayed the mattress and put them out side on the balcony I the reported this to the manager and he said you must change the room again, the third room was better he then gave us a dinner voucher for the rest of our stay
5 out of 5
Recommended
for Students
by A verified traveler

What a nice place

Posted Aug 2, 2017 on Ebookers
Great hotel in the heart of Buggiba - very nice area with friendly local people, we felt like home here...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great choice in Bugibba

Posted Aug 2, 2017
We have stayed in an apartment and it was very clean and spacious. The pool within the complex was also a great place to chill and relax. Close to several great beaches...
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel, great value for money

Posted Aug 2, 2017
this hotel is totally underrated in the reviews, of course it's not a five star hotel but you get exactly what you pay for...
4 out of 5
by Marcin

All good ;)

Posted May 17, 2017 on Hotels
Great budget hotel.
5 out of 5
by Mike

Posted May 10, 2017 on Hotels
Staff very helpful and friendly.great location.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 24, 2017 on Hotels
1 out of 5
by A verified traveler from England

Appalling customer service

Posted Apr 20, 2017
Pros: Nothing
Cons: Communication of staff Friendliness Overall customer service
Location: Lots of bars nearby, if you like touristy areas this is fine but no local charm
The management, in particular Nigel, were extremely rude and the stay was very unpleasant. Do not stay here, the communication is bad and their systems don't work!