Ratings based on 66 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Sep 17, 2017
Staff are friendliest and most helpful we have come across in any hotel.
Comment from Hotel Management
Sep 18, 2017 by Gennaro, Hotel Management
Thank you very much for sharing your recent experience here on Expedia. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. Your kind compliments regarding the staff are invaluable and I will be delighted to share it with the team. Thank you once again for being our Guest and we very much look forward to welcoming you back to Best Western Hotel de Havelet in the future. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from south woodham ferrers essex

Lovely friendly Hotel

Posted Sep 10, 2017
My husband and I had a lovey stay at this hotel. The staff were very welcoming and friendly, nothing was too much trouble. There was a tray with tea, coffee and biscuits which was replenished every day and bottles of water also at no extra cost and not forgetting fresh fruit too! In the lovely large superior bedroom. Breakfast was plentiful and freshly cooked, lots of choice and a different flavoured smoothie every day which was a nice touch. There was also a courtesy bus into town if required . I would'nt hesitate to recommend this hotel to my friends!
Comment from Hotel Management
Sep 16, 2017 by Gennaro Festivo, Hotel Management
Thank you very much for taking the time to share your experience after your recent stay with us. It was a great satisfaction to read your feedback, I am delighted to know that we managed to exceed your expectations and we do appreciate your kind compliments regarding the attitude of our staff. It will be my pleasure to share your feedback with our entire team. Also, I am glad that you were satisfied with our facilities, service provided and that you enjoyed the food, especially the daily smoothies for breakfast! Thank you once again for being our Guest and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards, Gennaro Festivo Gennaro Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Lincoln UK

A warm, friendly and welcoming place

Posted Sep 3, 2017
Pros: The friendliness of all of the staff
Location: Guernsey and St Peter Port in particular is the perfect centre for setting off around the island or traveling to neighbouring islands
From the moment we arrived the staff at the De Havelet gave is the best service we could have expected. The senior management engaged with us from the start and wanted to know we were happy. The superbly placed restaurant, slightly removed from the body of the hotel, is a theme that should be copied. (No cooking smells anywhere in the hotel building) The restaurant, through this gentle separation allows it to stand alone and attracts many locals to enjoy its food quality, further adding to the food quality to be enjoyed by hotel guests. A great hotel
Comment from Hotel Management
Sep 4, 2017 by Gennaro Festivo, Hotel Management
Thank you for your great comments and especially for taking the time to post them on Expedia after your recent stay. I am delighted to read that you had an enjoyable holiday with us and you were satisfied with the service provided. Thank you for your kind comments regarding the restaurants and the staff, I am pleased to read that you found that the staff offered a friendly service. As I always do, I will share your feedback with the team and I can assure you they will be pleased to hear your compliments. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Basingstoke

Family Birthday - Long Weekend

Posted Aug 17, 2017
Pros: Staff were very friendly and helpful - nothing was too much trouble for anyone
Cons: I honestly cannot think of anything
Location: Great proximity to all the local restaurants and ferry port to the other islands
Lovely stay at De Havelet, the staff in Copen Hagen Bar and Grill were a delight, we ate there 2 or 3 times and the food was excellent. Cocktails also excellent!! The reception staff were polite, smiley and always helpful, rooms were cleaned daily to a very good standard, bed comfortable, nothing too much trouble. The pool, Jacuzzi and steam room were quiet and lovely and warm, great place to relax. Courtesy bus to take you up and down the (challenging!!) hill to the promenade. We missed out on the Island tour - will do that next time! Wonderful place - will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

It really is the Best

Posted Aug 7, 2017
Pros: Location and staff
Cons: nothing
Location: There is a steep hill but you can walk down and get a taxi back it takes a few minutes It is near the castle cornet and the quay. Near the shops
Location at the top of the a hill but you get fantastic views All staff excellent could not do any more to make your stay superb The manager was very attentive to all his guests Indoor swimming pool very welcome
Comment from Hotel Management
Aug 10, 2017 by Gennaro Festivo, Hotel Management
Thank you for your feedback and sharing it on Expedia. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am pleased that the hotel facilities and service provided were up to your complete satisfaction. It will be my pleasure to pass your kind compliments on to each member of staff and I can assure you they will be delighted to hear it. We look forward to welcoming you back to Best Western Hotel de Havelet in the future. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Somerset

Old world charm and modern facilities

Posted Jul 31, 2017
Pros: Accommodation, and 'provisions' in the room.
Location: On the edge of St Peter Port, but an easy walk into the centre. Coming back, there is quite a steep hill, but we managed it every day!
Being an old Georgian mansion, there was a nice traditional feel to the whole place. The bedroom was bigger than in most modern hotels, with a decent bathroom. The fresh fruit and (free) bottled water and soft drinks was a nice touch in addition to the tea, coffee and biscuits. Traditional hotel restaurant was very good, and the more modern "Copenhagen" restaurant was a little more lively, but again with excellent food.
Comment from Hotel Management
Aug 3, 2017 by Gennaro Festivo, Hotel Management
Thank you very much for sharing your experience following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and we appreciate your feedback. I am pleased to learn that overall you had an enjoyable stay with us and the hotel facilities and the service lived up to your expectations. I am also pleased to learn that you enjoyed the food in the restaurants. Thank you once again for choosing to stay with us. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager
5 out of 5
by Jason

Excellent one week holiday base in Guernsey

Posted May 1, 2017 on Hotels
Very attentive and helpful staff. Great views. Up a hill though they do have a shuttle for those who need it.
Comment from Hotel Management
May 25, 2017
Thank you very much for reviewing our property on Expedia. It was a great satisfaction to have you as our Guest and I am pleased to read that you had an enjoyable stay with us. Please let us know if you require any assistance in the future and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Eastleigh

Fantastic location. Hotel exceptionally maintained

Posted Apr 23, 2017
Pros: Absolutely nothing to dislike.
Location: Fab location. Plenty of attractions in St Peter Port to visit and all within easy reach.
A fabulous, hassle free break. Wonderful hotel. Great location. Couldn't have asked for anymore. Will definitely be returning.
Comment from Hotel Management
May 1, 2017 by Gennaro Festivo, Hotel Management
Thank you for your wonderful review and sharing your experience with other site readers here on TripAdvisor. It was a pleasure to read your feedback and learn that the hotel has ticked so many boxes for you. I am also pleased that you enjoyed the location of the Hotel in the close proximity to beautiful St Peter Port. Thank you once again for being our Guest and for your recommendation. We hope to have the opportunity to welcome you back to Best Western Hotel de Havelet in the near future. Kind Regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2017
Location: Very central but up a hill so beware if u struggle with hills
Very good hotel very good room very clean and great decor Good breakfast with massive choice
Comment from Hotel Management
Apr 20, 2017 by Gennaro Festivo, Hotel Management
Thank you for taking your time and reviewing our hotel at Expedia. As we strive to provide great experience to all our Guests, I am happy to learn that you were satisfied with your stay, especially that you found your room comfortable and clean. Thank you also for the compliments regarding our breakfast. I would like to assure you that we all appreciate your feedback and we hope to have the opportunity to welcome you back to BEST WESTERN Hotel de Havelet in the future. Meanwhile we assure you of our personal attention at all times. Kind regards Gennaro Festivo General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

very good for getting about island

Posted Apr 11, 2017
Pros: my husband thought it one of the best hotels we have stayed in liked the Georgian character of the place
Cons: water pressure not too brilliant flush in toilet not so good
Location: Victor Hugo house just around the corner from hotel extremely interesting. Hire a car and tour island in just 2 days
was our 50th wedding anniversary staff were really good on our special evening meal was lovely
Comment from Hotel Management
Apr 17, 2017 by Gennaro Festivo, Hotel Management
Thank you very much for posting your review on Expedia. As we strive to provide a great experience to all our guests, it was a great satisfaction to learn that you had comfortable stay with us and that the you liked the Georgian character of our hotel. I am also pleased that you enjoyed your visit to at Victor Hugo house. At the same times please accept our apologies if you have experienced any inconveniences due to the working order of your room amenities Thank you once again for the recommendation and we are already looking forward to welcoming you back for another memorable stay. Meanwhile we assure you of our personal attention at all times. Kind Regards, Gennaro Festivo General Manager