Posted Jan 2, 2017 on Hotels
We will never stay at this hotel again. This hotel felt more like a boarding house and seemed very transient. We were greeted daily by smokers in the indoor stairwells as we came and went from the hotel. We booked a non smoking room and got one, but it was obviously in the middle of the smoking rooms because our room seemed more like a bar.The cleanliness of the room was very unsatisfactory and the ammenities shown in the online booking photos were not included. It appeared this room had not been cleaned from the previous tenant as there was leftover food on top of the kitchen cabinets, hair balls in the shower causing it not to drain, hair all over the shower curtain, and hair stuck to the refridgerator. The carpet was stained with an unknown substance. I was concerened that I was going to find my truck broken in to on a daily basis due to there always being someone hanging out in the parking lot in a car that appeared to be lived out of. I realize you get what you pay for, bt this type of experience is unacceptable anywhere. I truly hope they read this and do something about their hotel.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Thank you for providing us with details about your stay. The situations you described are unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will be making more security checks around the hotel moving forward. Also, this hotel is currently going through renovations and has been converted to a completely non smoking hotel. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again after our renovation is complete so we can have the opportunity to provide you with a better experience.