Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Perestroika prevailed

Posted Jan 2, 2016
We had two bookings at this hotel. You may note that I gave a review of this hotel just over a week ago. That review would not recommend this hotel. That said, our second stay at this hotel proved to be a stark contrast to the earlier visit. Perhaps the management and staff had read my previous review - but the second booking was completely different. This time the staff could not do enough for us, the drains were not an issue, the heating in the room was sorted out, and the leaking shower was fixed. Yes - our second booking was in the same room. The stay completely changed my opinion of this hotel. And if the difference in service had something to do with my earlier criticisms - it could be argued that this is a hotel that takes the feedback of its guests seriously. Something to be admired. So based on our second stay - I would recommend this hotel. I stand to be corrected, but I think Perestroika means to improve in Russian. This hotel did that very quickly.
1 out of 5
by A verified traveler from London

Stalinist Staff

Posted Dec 28, 2015
To be fair, check in was great - and on first impressions the room was pleasant. However, later on we discovered that the room was unbearably hot, the drains stank, the water pipes were noisy and our shower leaked. One of the receptionists hung up the phone on our son - who had called them for a valid reason. After that, we helped ourselves to some towels from a housekeeping trolley in the corridor, to mop up the pools of water on the floor. The reaction to this was being confronted in a very offensive fashion, reminiscent of Russia's days of old, by a member of staff. I am not too sure what other travellers will think - but being a guest at a hotel like this, one does not expect to be treated like a suspect in a crime, for such a small matter. On top of all this, the hotel is not as central to everything as I had thought it would be. There were no tea and coffee facilities in the room (which might not please some people. The walkway immediately outside the entrance to the hotel smells like a sewer (something I admit they are unlikely to have any control over). But ultimately, we really felt like we were being watched all the time. Just having to justify every request, can put a downer on a stay. "Can we have some toilet paper sent up to the room please?" - "Why?" - "Take a wild guess!"
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great service

Posted Nov 29, 2015
Great service! Compared with the price I paid, the hotel is in great conditions.
5 out of 5
Recommended
for Getaway With Friends
by Jane G.

Great hotel in superb location

Posted Nov 1, 2015 on Ebookers
Big, comfortable, warm, quiet rooms. Good food, 24 hour bar. Fantastic 3 nights!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

De Luxe ok

Posted Oct 22, 2015 on Hotels
neljäs kerta, ok
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by Philipp H.

Top Hotel!

Posted Oct 21, 2015 on Ebookers
sehr gute Ausstattung, sehr nette Mitarbeiter, umfangreiches und leckeres Frühstück. Jederzeit wieder!
5 out of 5
Recommended
for Families
by Evangelos Zoubos

Sehr gutes kleines zentrales Hotel

Posted Oct 19, 2015 on Ebookers
Liegt neben der Metro und somit alle Destinationen mit der Metro erreichbar. Sauber Preileistung stimmt komfortabel eingerichtet.
5 out of 5
Recommended
for Personal Event
by Mikhail

This traveler left a rating score only Posted Oct 4, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Mikhail K.

Awesome family trip

Posted Sep 28, 2015 on Orbitz
We are like every thing. It was great experience. Service great.