Flying termites and poor customer service
Posted Jun 5, 2016 on Hotels
Maybe I am making a big deal about it, this being Florida and all. But when I find termites in my hotel room, the morning after my stay, I don't like it.
There were termites everywhere even on the bed. They sent maintenance, who reassured me they were not bed bugs, just termites. That didn't help the itchy feeling I had all over my skin.
The situation got worse when I went down to check out. There is an older small women who was somewhat rough around the edges, I called her the "little general" As I was recounting the situation to a nice younger receptionist, the Little General was nodding and smiling vacuously as if I was telling a bad joke. When I finished, she nodded again and said: "You're all set, your room is prepaid". Really? That’s it? Just like that. Not even a “we are sorry for your experience”? Now I was upset.
I call Best Western customer service and the conversation started out good but ended on a more frustrating note. She offered me a $40.00 gift card (she started at $25.00) because I had already spent the night and used the amenities. I paid $180.00 for the room, and the amenities consisted of a pool built in the 70s. When I asked her what would she have done had I discovered the little critters "before" I spent the night and took advantage of the amenities, she said “nothing different”.
Hotel.com were the only ones who came through.