I checked went to bed was awaken by stingy and itchy skin...cut the light on and I saw blood in the sheet and I immediately saw several bed bugs and took pics of blood on sheets.
Due to a hurricane and the middle of the night I was moved to a different room with no issue
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
First and foremost I want to apologize for the situation you encountered while at our hotel... it should be noted that this isolated incident has been taken very seriously by the staff and management.
Anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern for all of us, as guest satisfaction and comfort remain our number one priority.
Regarding the incident in question, the room was immediately removed from sellable inventory; a staff evaluation was conducted, followed by a thorough professional examination. It was not until management was 100% certain that the room was suitable for occupancy that it was returned to inventory.
As an experienced and conscientious hospitality professional this incident is both frustrating and alarming, as we host thousands of guests each year, consistently providing exemplary service and comfort. We unequivocally apologize for the inconvenience and discomfort you experienced while a guest at our hotel.
Employees of our hotel are firmly committed to guest satisfaction and the guest experience. We would like to personally invite you to come back and experience this for yourself.