Breakfast served, American cuisine

Reviews of Courtyard by Marriott St. Petersburg Downtown

3 out of 5
Courtyard by Marriott St. Petersburg Downtown
300 4th St N, St. Petersburg, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 230 out of 504 reviews" "
Rating 8 - Good. 170 out of 504 reviews" "
Rating 6 - Okay. 55 out of 504 reviews" "
Rating 4 - Poor. 33 out of 504 reviews" "
Rating 2 - Terrible. 16 out of 504 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia, Apopka

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall is an outdated property and overpriced!! Perhaps is convenient in downtown but there is no option on dining around if you are walking. Or breakfast buffet and for the $$$ we paid there was not even ISB port for us to charge our phones!! It definitely needs improvement.
Stayed 1 night in Mar 2024
Response from BT on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BT on Mar 19, 2024
Thank you for your feedback!

4/10 Poor

Andrei

Traveled with family
Disliked: Property conditions & facilities
It was very noisy and we didn’t not have hot water. They put us in a handicapped room.
Stayed 1 night in Mar 2024
Response from BT on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from BT on Feb 23, 2024
Thank your for your feedback!

2/10 Terrible

Jeffrey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not appreciate no notice of a fee to valet park when there is no parking at the hotel. Sounds from the street all night kept me awake. I will NEVER stay at this hotel again. It needs MAJOR renovations from the prior hotel it used to be. They need parking ( no valet ) for customers who drive to the hotel.
Stayed 5 nights in Feb 2024
Response from BT on Feb 21, 2024
We are a property located Downtown with limited public parking areas. Thank you for your feedback.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BT on Feb 6, 2024
Thank you for your feedback!

10/10 Excellent

Even

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Service & Location
Stayed 2 nights in Jan 2024
Response from BT on Jan 29, 2024
Thank you for your feedback!

8/10 Good

Ernest

Traveled with family
Liked: Cleanliness, staff & service
The staff was extremely friendly and helpful.
Stayed 2 nights in Jan 2024
Response from BT on Jan 29, 2024
Thank you for your feedback!

2/10 Terrible

Nicholas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from BT on Jan 23, 2024
Thank you for your feedback.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water was not very hot No in room safe
Stayed 7 nights in Jan 2024
Response from BT on Jan 18, 2024
Your feedback is appreciated.

10/10 Excellent

Tetyana

Stayed 1 night in Jan 2024
Response from BRT on Jan 19, 2024
Thank you for your feedback!

10/10 Excellent

Luther Ronald, Toledo

Stayed 3 nights in Jan 2024
Response from BT on Jan 15, 2024
Thank you for your feedback!

8/10 Good

Gregory, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping department needs some attention. 12 day stay and 2 days no room cleaning. The left dirtysheets laying in my open suitcase. 3 days the coffee was not replenished.
Stayed 5 nights in Jan 2024
Response from BT on Jan 10, 2024
Thank you for your feedback. I will be sure to share this with our leadership team to prevent it in the future.

2/10 Terrible

Heather, New York

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I had no air conditioning and my mini refrigerator was broken.
Stayed 3 nights in Jan 2024
Response from BRT on Jan 9, 2024
I'm sorry to hear that. We will take a further look into it.

8/10 Good

Ricara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from BT on Jan 8, 2024
Thank you for your feedback!

8/10 Good

Ken, North Andover

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but clean, comfortable. Staff are polite and responsive. Good value for location under Marriot badge.
Stayed 1 night in Dec 2023
Response from BT on Jan 8, 2024
Thank you for your feedback!

10/10 Excellent

Xitlali

Stayed 1 night in Jan 2024
Response from BT on Jan 8, 2024
Thank you for your feedback!

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from BT on Jan 2, 2024
Thank you!

8/10 Good

sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite some recent negative reviews about ongoing construction, we really enjoyed our stay and construction seemed to be complete as of Dec 30. My only complaint is that there are only two elevators which run extremely slowly. It took about 10 minutes for one to come this morning.
Stayed 2 nights in Dec 2023
Response from BT on Dec 31, 2023
Thank you for your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Currently under construction/pool closed
A lot of things not disclosed at the time of booking. The pool is currently closed with no timeline for reopening (per the front desk), they were doing construction in the lobby and upgrading things in the rooms so every morning around 10am there was drilling and knocking in the rooms next door to me. Don't bother paying for parking, there's plenty of spots on the street right next to the hotel.
Stayed 6 nights in Dec 2023
Response from BT on Dec 27, 2023
Thank you for your feedback.

6/10 Okay

Angela

Traveled with family
Liked: Staff & service
Hotel was under construction so we had some minor hiccups. We were assigned to a room on the 4th floor but rooms had no window treatments which were laying on the floor in the hallway or in the rooms so we asked to be reassigned which was no problem. The elevator seemed to take longer than normal because of the construction workers and staff trying to get from one floor to another. Our room was clean and the beds were comfortable but we had no hot water middle of 2nd day and morning of checkout. Hotel staff was friendly and offered to comp us for the valet parking. If I had known the hotel was under construction, I would have stayed somewhere else but it's in a good location to downtown.
Stayed 2 nights in Dec 2023
Response from BT on Dec 27, 2023
Thank you for taking the time to let us know about your stay. We look forward to welcoming you back!

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stay
Great location at good price. Front desk staff were friendly and extremely helpful and all should get a raise!!!
Stayed 1 night in Dec 2023
Response from BT on Dec 27, 2023
Thank you for your kind feedback!

6/10 Okay

Kristen

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from BT on Dec 27, 2023
Thanks for your feedback.

6/10 Okay

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 2 cents
It is under construction so the indoor pool is closed. The only reason we booked our stay here versus another. The room was good but lacking some hot water.
Stayed 1 night in Dec 2023
Response from BT on Dec 27, 2023
Thank you for your feedback. We look forward having you again!

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Nothing negative to say about this property. It was a great stay.
Stayed 1 night in Dec 2023
Response from BT on Dec 27, 2023
Thank you! Come back and see us again!

4/10 Poor

Jaime, Indianapolis

Traveled with partner
Liked: Amenities
Disliked: Staff & service
At check-in 12/15/23 Danielle was polite & professional. She stated $200 would be held on my credit card for room deposit at $50 per night. I stated that was unreasonably high for any Marriott I’ve stayed at so she was kind to change my n the computer to only $100 deposit. On 12/17 I reviewed my credit card charges and noticed an additional $50 was authorized by someone at this hotel. I called the front desk and spoke with Dana who stated the deposit is $50 per night staying and that even though Danielle changed the amount to $100 their computer system automatically authorized an extra $50. I told her if it’s supposed to be $50 per night why didn’t the system automatically authorize for an additional $100 if that’s the policy. She was very rude, unprofessional and short. She told me when I checked in I gave permission for the hotel to run my card for any charges incurred even though Danielle told me only $100 would be authorized. I then asked to speak with the hotel Manager for which she very rudely said “ I am the manager” I then asked for corporate’s number for which she stated “it can be googled but I will google it for you” The room was clean & even with renovations. I asked the front desk staff for NO housekeeping to enter this was not granted they entered one day. I had a king bed but only a queen blanket on it that was dingy w/ holes. The pillows smelled of mildew even after removing the cases. Hotel displays Israel flag @ coffee bar during this social unrest sadly
Stayed 4 nights in Dec 2023
Response from BT on Dec 27, 2023
I apologize for the issues faced during your stay. When you are back in the area we hope you give us another chance to host you.

4/10 Poor

Michael

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from BT on Dec 27, 2023
Thank you for your feedback.

8/10 Good

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BT on Dec 27, 2023
Thank you

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from AL on Dec 11, 2023
Thank you for taking the time to review us. We appreciate the great score. We look forward to serving you again soon!

10/10 Excellent

Madisen

Liked: Cleanliness, staff & service, property conditions & facilities
2 thumbs up
Stayed 2 nights in Dec 2023
Response from AL on Dec 11, 2023
Thank you for taking the time to review us. We appreciate the great score. We look forward to serving you again soon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic charm and friendlyness
Stayed 3 nights in Nov 2023
Response from AL on Dec 11, 2023
Thank you for taking the time to review us. We appreciate the great score. We look forward to serving you again soon!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from AL on Dec 11, 2023
Thank you for taking the time to review us. We appreciate the great score. We look forward to serving you again soon!

10/10 Excellent

Robin, Safety Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel; great staff. Property currently under renovation so indoor pool was closed and one of the elevators was out of order. Another month or so when the renovations are completed, it will be even better. Price was very reasonable.
Stayed 1 night in Nov 2023
Response from BT on Nov 28, 2023
Thank you for staying with us, we appreciate your kind feedback. Hope to see you again!

10/10 Excellent

JEFFREY

Stayed 2 nights in Nov 2023
Response from AL on Nov 24, 2023
Thank you for the 10 out of 10!

10/10 Excellent

James

Traveled with group, Business traveler
Fun place
Stayed 1 night in Nov 2023
Response from BT on Nov 20, 2023
Thank you for your feedback! - BT

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BRT on Nov 14, 2023
Thank you

8/10 Good

Jane and Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about your hotel from start to finish. Our only complaint would be the operation of the TV. The channels did not seem to coincide with the guide channel.
Stayed 6 nights in Nov 2023
Response from AL on Nov 12, 2023
Thank you for staying with us. We will make sure that the TV issue is corrected. We hope to see you again soon!

10/10 Excellent

Kristina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and cost. Close to everuthing.
Stayed 1 night in Nov 2023
Response from AL on Nov 12, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Hotel is historic, almost 100 years old. Well updated. Staff is friendly, rooms were comfortable, location is convenient, breakfast was good.
Stayed 2 nights in Oct 2023
Response from Brandi (FOM) on Oct 25, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. I appreciate you taking the time to share your feedback.

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Brandi (FOM) on Oct 25, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. I appreciate you taking the time to share your feedback.

4/10 Poor

Freddy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I was informed that a renovation was in progress, but the 5th floor was a minefield The fifth floor rooms were not supposed to be in use, with the majority of the rooms in renovations
Stayed 3 nights in Oct 2023
Response from Brandi (FOM) on Oct 25, 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel team and will address any additional feedback you share with us. Thank you.

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023
Response from Brandi (FOM) on Oct 25, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you

10/10 Excellent

Willam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brandi (FOM) on Oct 25, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you

6/10 Okay

John

Liked: Staff & service, room comfort
For it being recently renovated, it wasn't very fresh.
Stayed 3 nights in Sep 2023
Response from Brandi (FOM) on Oct 25, 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel team. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Terry

Stayed 1 night in Sep 2023
Response from Brandi (FOM) on Oct 25, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you

10/10 Excellent

Anairis

Liked: Cleanliness, staff & service, property conditions & facilities
OK parking wait was horrible one girl working i felt so bad for her while cars were waiting busy weekend with Rays game ...we had to park on the street Pool was inside not outside felt weird not being out in the air to enjoy the pool. Beside this service and staff was amazing room smelled a little like mildew but i always bring an air freshner very misty
Stayed 1 night in Aug 2023
Response from Team on Sep 12, 2023
Thank for your your feedback!

6/10 Okay

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A/C didn’t work at all. Blazing hot in a Florida summer l.
Stayed 1 night in Aug 2023
Response from Team on Sep 12, 2023
Thank for your feedback!

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated room, helpful staff and close proximity to good restaurants.
Stayed 1 night in Aug 2023
Response from Team on Sep 12, 2023
Thank your for feedback!

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023
Response from Team on Sep 12, 2023
Thank you for your feedback!

10/10 Excellent

Jane

Stayed 2 nights in Aug 2023
Response from Team on Sep 12, 2023
Thank you for your feedback!