Ratings based on 1,096 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lehighton, Pa

Complete relaxation.

Posted Aug 26, 2015
Pros: Very clean, comfortable and relaxing.
Cons: Nothing. For us all was good.
Location: Close to beach, grocery store and abundant restaurants. Johns Pass shops area is a must visit. Everything is there. Take a dolphin boat ride.
Everything was wonderful. All staff members were polite and made you feel as if you were part of a large family. The front desk staff went above and beyond expectations with their guidance and knowledge of the local area. Fantastic warm pool that is open late and has an abundance of water toys for children. Getting to the beach was an easy and pleasant short walk. Room was very comfortable and was well supplied with all nessasary items. To our surprise there was a washer and dryer too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Number 1 staff and view

Posted Aug 11, 2015
Pros: The staff by far was the nicest staff around.
Cons: Communication between front desk and guests could improve. Aso, elevators are slow.
Location: The location is very convenient with a lot of nearby activities, restaurants, and popular tourist attractions. (johns pass)
As soon as you step through the door of this gem, you are met with one of the nicest staff members around. cheerful and happy, they help you get settled in. The rooms are elegant and spacious, allowing for comfort and tranquility. The view is gorgeous, even though it is across the street for the beach. All in all, the crystal palms beach resort is a great value hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from WV

VISITED A TOTAL OF 3 TIMES IN THE PAST 3 YRS.

Posted Aug 10, 2015
Pros: They do have a friendly staff & it has a very good location.
Cons: The cleanliness is what my family noticed the most...was not as clean as previous years.
Location: It is not far from restaurants, about 20 minutes to Busch Gardens - not to far from a mall.
Well, of the 3 yrs. we have been coming -this year did not seem quite as clean - the hot tub did not work (but they did fix it). Our back door would not lock//they came & put a screw in the door & that did not fix it (good thing we were on the 5th floor). I had to ask to change the bed linens after they did not do it on the 3rd day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spacious and comfortable but not beachfront

Posted Aug 9, 2015
Pros: Spacious Clean
Cons: very limited view of the ocean due to other buildings very long walk to the beach
Location:
This condo has limited amenities on property, however the condos themselves are quite spacious. Great if you have a large group. I rained most of the weekend we were there so we were grateful to have the space to play games and watch TV, and a full kitchen to snack and drink.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2015
It very clean and nice Good location to all area of the beach and town walking to food places and ice cream shops
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Home on the beach

Posted Jul 30, 2015
Top notch service who go out of their way to make you feel at home
4 out of 5
Recommended
for Everyone
by A verified traveler from Friendswood Tx

Nice visit

Posted Jul 16, 2015
Convenient access to beach. Friendly front staff. Overall good stay. Would book again.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice, clean hotel

Posted Jul 7, 2015
Nice hotel, room was spacious and clean. All the hotel staff we came in contact with were friendly and helpful. We also liked the location of the hotel, it wasnt to bad of a walk to the beach and a short drive to about everything else. Will definitely stay again when we come back next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Jul 4, 2015
Location: Try the grouper at Middle grounds grill , very good
Energy effient going green . Nice hotel close to the beach
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great, quiet hotel across from the beach

Posted Jun 16, 2015
Pros: Location, size of the condo
Cons: Hire some friendly front desk agents
We have stayed at Crystal Palms a few times. It's a great, modern hotel right across from the beach. The higher floors have beach views. The condos are very roomy and have everything you need. Don't be put off by the unfriendly front desk staff, it's a great hotel if you can get it for the right price. The front desk staff would never even look up and say hello THE ENTIRE VISIT. It was comical after the 3rd or 4th time passing through the lobby.