Several staff were excellent,
Posted Jun 7, 2016
At 2:30 am someone tried to burst into my room- while I was screaming HELP the person left without an apology or explanation. When I was able to call the desk, the night staff said it has been her and was an error. Anyone can make a mistake, but she really should have stayed at my door and identified herself. I was too upset to sleep all night, and why was she checking my room (without knocking) at that hour.?? Other staff very apologetic at check-out.
Also, no glass was present in the room so I could not drink water. Staff should give check-ins a paper cup if drinking glasses are not allowed.
Room was very clean, 3 big pillows, lovely breakfast fixings-including dark roast coffee.
Comment from Hotel Management
Jun 11, 2016 by General Manager, Hotel Management
Thank you for reviewing your stay at our hotel. We are happy that you liked your well-kept accommodation and the breakfast we served. Although we are glad our staff was to your liking, we are sorry for the isolated incident you described and the inconvenience it caused. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We are also disappointed that our dishware policy was not communicated to you during the check-in process. We do our best to share all of the information about our hotel and our amenities to each and every guest, but we can always improve and we will do just that. Thank you once again, and we hope you give us another opportunity to better serve you in the future.