Ratings based on 419 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
69% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Minneapolis

Several staff were excellent,

Posted Jun 7, 2016
At 2:30 am someone tried to burst into my room- while I was screaming HELP the person left without an apology or explanation. When I was able to call the desk, the night staff said it has been her and was an error. Anyone can make a mistake, but she really should have stayed at my door and identified herself. I was too upset to sleep all night, and why was she checking my room (without knocking) at that hour.?? Other staff very apologetic at check-out. Also, no glass was present in the room so I could not drink water. Staff should give check-ins a paper cup if drinking glasses are not allowed. Room was very clean, 3 big pillows, lovely breakfast fixings-including dark roast coffee. No elevator.
Comment from Hotel Management
Jun 11, 2016 by General Manager, Hotel Management
Thank you for reviewing your stay at our hotel. We are happy that you liked your well-kept accommodation and the breakfast we served. Although we are glad our staff was to your liking, we are sorry for the isolated incident you described and the inconvenience it caused. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We are also disappointed that our dishware policy was not communicated to you during the check-in process. We do our best to share all of the information about our hotel and our amenities to each and every guest, but we can always improve and we will do just that. Thank you once again, and we hope you give us another opportunity to better serve you in the future. Sincerely, General Manager
3 out of 5
by Tye

Posted May 30, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Manager, Hotel Management
Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was great to have you here, and we hope you will give us a second chance for a better stay. Sincerely, General Manager
1 out of 5
by Sri from New Orleans

Hotel is in a very Un hygenic condition

Posted May 17, 2016 on Hotels
Very disappointed with the hotel room condition. They provided me a Handicapped room with no utensils, coffee machine was not working and the room was dirty. Towels were soiled and very stinky.
Comment from Hotel Management
May 23, 2016 by Manager, Hotel Management
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. We apologize we were not able to accommodate you in the room type requested. To ensure cleanliness, all kitchen items are kept with the front desk and are available upon request and always complimentary. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is not representative of our quality standards. We will meet with staff members to discuss this situation and reiterate the importance of customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Thank you! Sincerely, General Manager
4 out of 5
by Brian from Chicago

Clearwater visit

Posted May 16, 2016 on Hotels
Hotel was difficult to get to due to divided roadway.
Comment from Hotel Management
May 31, 2016 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America Clearwater - Carillon Park during your visit to the area. We hope that you enjoyed your overall stay. However, we apologize for any inconvenience caused. We appreciate your business and hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Bad stay/dirty rooms

Posted May 16, 2016 on Hotels
Horrible
Comment from Hotel Management
Jun 1, 2016 by Manager, Hotel Management
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, General Manager
1 out of 5
by A verified traveler

Run Don't Walk

Posted May 7, 2016 on Hotels
The lobby looked like it hadn't been cleaned in years. There's litter and scuff marks everywhere. The staff is not very friendly. My room didn't have a chair and the microwave was totally rusted out. I will never stay here again.
3 out of 5
by A verified traveler

Posted May 1, 2016
.......don't wish to make a statement at this time
3 out of 5
by Shaunelle

A+ for Courteous Staff, C- for Room Cleanliness

Posted Apr 16, 2016 on Hotels
The last few times I have stayed here, I have noticed the rooms are not nearly as clean as they used to be when the hotel was called "Homestead Suites". The staff is very courteous and attentive, but the rooms could use a better cleaning. The carpet needed to be vacuumed, and the coffee table and toilet were both dirty. Thankfully, I keep disinfectant spray and wipes with me when I travel. My room also did not have any soap, shampoo, or extra toilet paper. The bottom of the door was also too short, so I could see the pavement to the outside. Being on the bottom floor, this could allow bugs, snakes, and other unwanted visitors to get into the room.
1 out of 5
by roger from dade city

more of apartment than hotel, not travel friendly

Posted Apr 13, 2016 on Hotels
booked room for three days, there was no soap or towels in room. pillows were flat and lumpy. house cleaning is done once a week, so no towels second night. men living at hotel for two year were sitting in front of room smoking every time we came or left. would not suggest this hotel.
1 out of 5
by Madhav from Atlanta

Worst hotel and not recommended for family.

Posted Apr 11, 2016 on Hotels
It was a nightmare staying in this Hotel with family. People next to us were shouting whole night and smoking illegal stuff. Couldn't sleep for entire night? When dialed to desk clerk at night didn't pick up the phone. Just imagine when you go for for breakfast they have only apples and oranges. Also no place to sit for breakfast. They have coffee but no creamer and milk!! Also no ice machine on property. Stay out of this hotel. I wasted $105 for nothing!!Going to complain Hotels.com
Comment from Hotel Management
Jun 25, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Additionally, I will make sure we are clearly communicating our amenities during guest arrivals as well as properly stocking our grab-and-go breakfast. Please know that we do not tolerate illegal substances on our property and once any illegal acts occur we work hard to identify the issues and handle them accordingly. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.