Dear David, Thank you for reviewing our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. We strive to provide everything you need for a relaxing stay and hope we succeed. We have also noted your comments regarding our breakfast. We value your feedback as we are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Herman, Thank you for sharing your experience with us! We are glad our location was convenient for you and pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Anthony, Thank you for your recent stay at our hotel. We're thrilled to hear that you had an awesome experience with our customer service team! Providing exceptional service is a top priority for us, and we're delighted that our personnel made a positive impression on you. Our team works hard to ensure that every guest feels valued and well taken care of during their stay. We appreciate your feedback and look forward to welcoming you back at Extended Stay America for another fantastic experience soon!Sincerely,Hotel Management

Dear HECTOR, Thank you for taking the time to provide your feedback. We strive to deliver seamless services and relaxing suites to every guest. Therefore, we genuinely regret this was not your experience. We take all guests' feedback seriously and assure you we will share your insights with our team to uphold our standards and ensure a more enjoyable visit for future guests. Thank you once more for sharing your feedback. We hope to welcome you back soon so we can show you the outstanding experience we strive for.Sincerely,Hotel Management

Dear Cha'Cha, We're pleased to hear that you found our front desk staff accommodating and understanding during your visit. Providing excellent customer service is our priority, and we appreciate your recognition of our team's efforts. Your feedback is valuable to us, and we'll continue to strive for excellence in guest satisfaction. Thank you for taking the time to share your positive experience, and we hope to welcome you back again in the future.Sincerely,Hotel Management

Dear Lorthon, Thank you for your detailed feedback. We're pleased you appreciated the outside appearance and amenities. However, we apologize for any inconvenience caused by the cleanliness and maintenance issues and regret not meeting your property expectations. Your comments are valuable as we continuously strive to improve. We'll address these concerns with the relevant teams to ensure proper standards are upheld. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Your honesty is appreciated as it helps us make necessary improvements for a better guest experience.Sincerely,Hotel Management

Dear Spyros, It is disheartening to read that your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Irafimy, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Angela, Thank you for considering Extended Stay America for your recent visit to our city. We are happy to have you as our guest and will do anything to have your trust in our band. We appreciate your compliment on our service and the staff. Please return; we hope to see you next time you visit the area.Sincerely,Hotel Management

Dear Lissette, Thank you for reviewing your stay. We are glad that your overall stay was positive. Your kind comments for our front desk associates are highly appreciated. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Dawn, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Kevin, Thank you for your feedback. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Karl, Thank you for choosing us. Please accept our apologies for the concerns outlined in your review. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Guest, Thank you for the review and for sharing your experience. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Yaqi, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management

Dear Julie, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Devang, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for the concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Suresh, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear wendy, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We're glad that the check-in and check-out processes were easy for you and that our staff is hospitable. However, we sincerely apologize for the issues you experienced with the comfort of the bed and the stove. Our priority is your comfort, and we will promptly address these matters to ensure improvements. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Matthew, We regret to hear about your experience. Your comfort is important to us, and we apologize for any cleanliness concerns you encountered. Our goal is to provide a pleasant stay for our guests, and it's disappointing to learn that we fell short of our usual standards. Your feedback is invaluable, and we take this seriously. We'll address these concerns promptly to ensure a more comfortable and pleasant environment for all our guests in the future. We appreciate your insights and hope for the opportunity to offer an improved experience should you consider staying with us again.Sincerely,Hotel Management

Dear lynn, Thank you for staying with us and taking the time to evaluate our hotel. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you back for a much-improved stay.Sincerely,Hotel Management

Dear Sawyer, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Sincerely,Hotel Management

Dear Shanika, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations and the best service. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to provide an outstanding experience very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Amanda, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear christine, We're sorry for the unpleasant experiences during your stay, including issues with the smoke detector, cleanliness, and hallway odor. Our maintenance and housekeeping teams are working to address and resolve these issues. We appreciate your feedback and hope to exceed your expectations in the future.Sincerely,Hotel Management

Dear Barbara, Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered upon arrival and any inconvenience caused by billing glitches. We appreciate your understanding of the current challenges with staffing and retention. Your comments will be shared with our team to address these concerns and make necessary improvements. We understand your preference for a cleaner and more comfortable environment and apologize for falling short of your expectations. We value your business and hope to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Kathy, Thank you for being our guest and letting us know about the details of your time with us. We apologize for not delivering the experience you expected. Your important feedback about the happening in the hotel is discussed with the concerned team to improve and avoid them in the future. In the meantime, please let us know if there is anything we can do as we continually work hard to improve our services. Please give us a second chance to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management

Dear Robert, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations and would have welcomed the opportunity to address your concerns while you were still here. Our housekeeping team is already at work and will ensure rooms are checked before allocating them to the guest, so this issue will never arise. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Lillian, Thank you for staying with us and writing such a complimentary review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate your kind remark about the service you received from our associate Jalaya, and we will undoubtedly relay your compliments to the team. Thank you again for sharing your experience with other travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management