View from room

Reviews of SureStay Plus Hotel by Best Western Clearwater Central

2.5 out of 5
SureStay Plus Hotel by Best Western Clearwater Central
21030 US Highway 19 North, Clearwater, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 283 out of 582 reviews" "
Rating 8 - Good. 180 out of 582 reviews" "
Rating 6 - Okay. 62 out of 582 reviews" "
Rating 4 - Poor. 25 out of 582 reviews" "
Rating 2 - Terrible. 32 out of 582 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great stay thanks.
Stayed 4 nights in Jun 2020

10/10 Excellent

Wahid, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and friendly staff quite area nice room
Stayed 3 nights in Jul 2019

10/10 Excellent

Esther

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Boutique Hotel
Convenient, clean, comfortable, quiet and peaceful setting for working and relaxing. Warm and welcoming staff.
Stayed 1 night in Jun 2020

10/10 Excellent

Gulanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and service
Stayed 1 night in May 2020
Response from Ray on Jun 29, 2020
Thank you for the wonderful review.

10/10 Excellent

Clee, Marengo ohio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place, had stairs no elevator so it was rough with two small children and all our things. Pool was beautiful
Stayed 3 nights in Jun 2020
Response from Ray on Jun 29, 2020
Thank you for the wonderful review. Just for future reference we do have 1 elevator in the front of the hotel

6/10 Okay

Verified traveler

Ok room and decent location. Did not like that I arrived 15 minutes early along with other guests 10 and 3 minutes later and desk would not allow us to check in staying it would be a $30 charge, but had us waiting 20 minutes after check in time to shift change and trying to figure out if they had any rooms clean and resulted in changing my room. They also were not very covid 19 aware, because the staff did not have masks or partitions between them and guests and there were no covid 19 postings
Stayed 2 nights in Jun 2020
Response from Ray on Jun 29, 2020
Thank you for the review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
I'm so sad to hear this location is closing. It was quiet, super clean, friendly staff (despite the fact they are losing their jobs!), the pool and jacuzzi was lovely - location was perfect. I loved staying at this property and stay again if they were staying open!
Stayed 1 night in Jun 2020
Response from Ray on Jun 27, 2020
Thank you for the very nice kind words. We are sadden as well with the closure. We do hope to see you real soon

8/10 Good

Nick, Tacoma, WA

Liked: Cleanliness, staff & service
It meets all the basics of the typical Best Western but you can see it is aging and could use a basic facelift.
Stayed 7 nights in Jun 2020
Response from Ray on Jun 25, 2020
Nick Thank you for staying with us. We are happy that you enjoyed your stay. We look forward to seeing you again in the near future

10/10 Excellent

Teresa, Los Angeles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Very well-maintained property. Nice staff.
Stayed 3 nights in Jun 2020
Response from Ray on Jun 24, 2020
Teresa Thank you for staying with us and we are very Happy that you enjoyed your stayed. Our team works very hard to make sure everyone enjoys their stay. We look forward to seeing you again soon

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Ray on Jun 22, 2020
Thank you very much for the wonderful review. We look forward to seeing you again

2/10 Terrible

vasquez, Clearwater Florida

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Ray on Jun 19, 2020
Sorry you were not happy with your stay. We hope that you will give us another opportunity in the near future

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location and the overall hotel.
Stayed 11 nights in Jun 2020
Response from Ray on Jun 17, 2020
Thank you for staying with us and for the really nice review. We hope to see you again in the near future

10/10 Excellent

catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean. Beds were comfortable.
Stayed 1 night in Jun 2020
Response from Ray on Jun 17, 2020
Thank you for the outstanding review. We are very happy that you enjoyed your stay and we look forward to seeing you again in the near future

10/10 Excellent

Liz, Clearwater

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and hot tub. Room was very clean. Fridge and microwave were added bonuses
Stayed 2 nights in Jun 2020
Response from Ray on Jun 13, 2020
Thank you for the outstanding review. We are very happy you enjoyed your stay and we look forward to seeing you again.

4/10 Poor

Denise

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Avoid staying here at all
Stayed 1 night in Jun 2020
Response from Ray on Jun 13, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Ricardo, Puerto Rico

Liked: Cleanliness, amenities, property conditions & facilities
Rooms nice comfortable and clean, stayed 5 nights
Stayed 5 nights in Jun 2020
Response from Ray on Jun 12, 2020
Ricardo We are very happy that you enjoyed your stay with us. Our team works very hard to ensure that everyone has a clean and comfortable room. We look forward to seeing you again real soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The room was very clean. Needed a few things checked and they came right away. Would recommend for a short stay.
Stayed 1 night in Jun 2020

10/10 Excellent

Gulanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was great and will return again
Stayed 1 night in May 2020
Response from Ray on Jun 9, 2020
Thank you for the wonderful comments about our staff. We look forward to return. Thank you again for staying with us

8/10 Good

Ivy, Melbourne Fl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, friendly staff. But the bath tub the paint was coming off and I found a roach on my room
Stayed 2 nights in Jun 2020
Response from Ray on Jun 9, 2020
Thank you for staying with us. We have addressed your concerns with our team members to get this resolved as soon as possible. We look forward to seeing you again

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service
Good beach hotel!
We spent two nights overthere, its good for beach plan and the go to sleep. Front desk was very attentive and helpfully 5 stars for that, cleanliness give a 4 just because we found a roach in our bedroom the rest super clean!!!, accomodations i give a 4 just because the pillow was to hard!l, but the rest very nice! Ammenities didnt use it but pool are looks good, HOW I SAY IF YOU PLAN TO GO TO THE BEACH FOR THE WEEKEND ITS A GOOD HOTEL TO STAY AND GOOD PRICE.
Stayed 2 nights in Jun 2020
Response from Ray on Jun 7, 2020
Thank you for staying with us. We are very happy that you enjoyed your stay. Our location is one of the best that is off the beach. We look forward to seeing you again

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very comfortable bed and shower was ok. Room was clean. Everything worked for me.
Stayed 1 night in May 2020
Response from Ray on Jun 7, 2020
We appreciate the Wonderful review. We hope to see you again in the near future

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept up hotel. Staff, especially Taylor, was very friendly and helpful. Beds are a little on the firm size for me, but other than that no complaints. Housekeeping and maintenance on site most of the day and night. Planning another visit in a few months, hoping that hot breakfast will be back by then, it is temporarily just a breakfast bag due to Covid restrictions.
Stayed 2 nights in Jun 2020
Response from Ray on Jun 6, 2020
Thank you for the Wonderful review and comments about our staff members. Our team really works hard so everyone enjoys their stay with us. We definitely look forward to seeing you again

8/10 Good

Patience

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
Great place for families wanting to experience Clearwater Beach. Our 5 year old is still learning to swim and loved the kiddie pool with waterfall. We enjoyed the hot tub and regular pool. Breakfast was nice and everything else was wonderful.
Stayed 1 night in Jun 2020
Response from Ray on Jun 5, 2020
Thank you for the kind words. Our location is one of the best. We are very happy your 5 year old enjoyed our pool and features. We look forward to seeing you again in the near future

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday celebration
Great location! Area is a little busy at night but overall quiet!
Stayed 2 nights in Jun 2020
Response from Ray on Jun 5, 2020
That you for the Wonderful review. We are very happy you enjoyed your stay and look forward to having you stay with us again

6/10 Okay

Rowena

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unprofessional service
We were asked to move after our 2 nights because of their hot water maintenance but rather than upgrading us as the manager stated for the remaining of our stay they put us in a smaller room which they offered and said its suite. Unprofessional considering we were the one who got bothered and waisted our vacation time packing and unpacking again for their convenience
Stayed 3 nights in May 2020
Response from Ray on Jun 3, 2020
We sincerely apologize that you had to move rooms due to an unforeseen issue with our hot water tank. We will look into your comments with our team members.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
There was water on the carpet of the room. The clients around the room were threatening and one person asks my guest for money. This is unacceptable . My guest was scared and appalled by this.
Stayed 1 night in Jun 2020
Response from Ray on Jun 2, 2020
We are very sorry that your experience was much less than satisfactory. Our team member will look into the issues you mentioned.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property it was very clean and the pool and jacuzzi. Guest was polite
Stayed 1 night in May 2020
Response from Ray on Jun 2, 2020
Thank you for the wonderful comments about our property. We are happy you enjoyed your stay and look forward to seeing you again in the near future

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms 3 times in the first day. The pool had major algae build up and wasn't usable. I would not recommend this hotel to anyone visiting the area
Stayed 3 nights in May 2020
Response from Ray on Jun 2, 2020
We are sorry that you did not enjoy your stay. We will address your concerns with our team members immediately. We hope you will give us another opportunity in the near future

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok Didn’t like people sitting outside drinking late at night
Stayed 1 night in May 2020
Response from Taylor on Jun 2, 2020
We're sorry there were guests' drinking outside late at night. Next time you can give us a call and we can go speak to them. Thanks for leaving us a review. Have a great day!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 2 nights in May 2020
Response from Ray on Jun 2, 2020
We are very happy that you enjoyed your stay with us. We hope to see you again real soon

8/10 Good

Verified traveler

Stayed 2 nights in May 2020
Response from Ray on Jun 2, 2020
Thank you for the Wonderful Review. We appreciate you choosing to stay with us and look forward to seeing you again

8/10 Good

Nathaniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Ray on Jun 2, 2020
We are very happy that you enjoyed your stay. We look forward to seeing you again real soon

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2020
Response from Ray on May 30, 2020
Michelle Thank you for staying with us. We are very Happy that you enjoyed your stay. We hope to see you again real soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2020
Response from Ray on May 27, 2020
Thank you for staying with us and we are very happy that you enjoyed your stay. We hope to see you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2020
Response from Ray on May 27, 2020
Thank you for choosing to stay with us. We are happy that you enjoyed your stay and look forward to seeing you again

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2020
Response from Ray on May 25, 2020
Thank you for the outstanding review. We look forward to seeing you again real soon

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2020
Response from Ray on May 25, 2020
We are very sorry that you did not enjoy your stay. We hope you will give us another opportunity in the near future

10/10 Excellent

carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Ray on May 24, 2020
Thank you for the 10 out of 10 rating. Our team works very hard to make sure everyone has an enjoyable stay. We look forward to seeing you again real soon

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t EVER stay here
Dirty, stinky, not kid friendly at ALL. Homeless people sitting against the doorways broken glass in walkways. Smoking and drug smell. Would never ever come back!!!!
Stayed 3 nights in May 2020
Response from Ray on May 21, 2020
We apologize you were unhappy with your stay. We are looking into your stated concerns

6/10 Okay

Destiny

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Please Go pay extra for the nicer hotels !!
Front desk were not professional. Did nothing to satisfy me as a customer. I wanted a non smoking room and they put me in a previous smoke room because the en-suite room smelled like wood and old cigarettes . Bathroom was not very clean . And did not feel ok with my safety with homeless people walking around barefoot 24/7. This place need to do better with cleanliness and comfort. Only thing I can say is pool was beautiful that’s it.
Stayed 1 night in May 2020
Response from Ray on May 21, 2020
Thank you for staying with us. We do apologize that we may have feel short in a couple of areas. We will address your concerns with our team members. We hope that you will give us another opportunity in the near future

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean & quiet. Had a good night sleep.
Stayed 1 night in May 2020
Response from Ray on May 20, 2020
We are very happy that you enjoyed your stay. Our team works very hard to make sure everyone enjoys their stay like you. We hope to see you again real soon

8/10 Good

Verified traveler

Stayed 1 night in May 2020
Response from Ray on May 19, 2020
Thank you for staying with us and we are very happy that you enjoyed your stay. We look forward to seeing you again on your next visit to Clearwater.

6/10 Okay

Verified traveler

Stayed 5 nights in May 2020
Response from Ray on May 17, 2020
Thank you for staying with us. We appreciate your business and we look forward to seeing you again on your next visit to Clearwater

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything but the people that was visiting and and some that was staying.
Stayed 2 nights in May 2020
Response from Ray on May 16, 2020
Thank you for staying with us. We look forward to seeing you again in the near future

8/10 Good

Jon

Stayed 4 nights in May 2020
Response from Ray on May 26, 2020
Thank you for choosing to stay with us. We are very happy that you enjoyed your stay and we look forward to seeing you again in the near future

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2020
Response from Ray on May 13, 2020
Thank you for the Wonderful Rating on your recent stay. We hope to see you again real soon

10/10 Excellent

Lindsay

Stayed 1 night in May 2020
Response from Ray on May 22, 2020
Thank you for the Wonderful rating on your recent stay with us. Our team works very hard to make sure that everyone's stay with is as enjoyable as yours. We look forward to seeing you real soon

8/10 Good

Tracy

Stayed 1 night in May 2020
Response from Ray on May 21, 2020
Thank you for staying with us. We look forward to seeing you again in the near future

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Ray on May 5, 2020
Thank you for choosing to stay with us and for the wonderful rating. Our staff works very hard to make sure everyone enjoys their stay. We look forward to seeing you again in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it nothing wrong great staff felt welcomed and was very happy with my room and was very comfortable
Stayed 2 nights in Apr 2020
Response from Ray on May 5, 2020
We are very happy that you enjoyed your stay. Thank you for the wonderful comments on our staff and property. We hope to see you again real soon.