Not worth the money
Posted Aug 6, 2016
Disappointed, after paying about $500 CDN a night this is not an upscale hotel, asked what the resort fees are for and a few of the items were either never provided that were supposedly included or never told about. The rooms are larger than most hotels but you do not feel like you are staying at a $500 per night hotel, for this reason I was disappointed, should have stayed at the Sand Pearl or Opal Sands
Comment from Hotel Management
Aug 10, 2016 by Guest Relations Associate, Hotel Management
I sincerely apologize that you did not have a great experience at our resort. This is not the sort of experience we want our guests to have while staying at our resort. Your comments regarding the resort fee have been shared with our Management team. We would love to have another opportunity in the future to welcome you back so you can experience our true Hyatt hospitality.
Brock S. - A Guest Relations Associate